ADORA DIGITAL HEALTH LTD

Adora Menopause & Healthy Ageing Platform

Adora is a secure, AI-enabled digital platform providing personalised menopause and healthy ageing support. It combines evidence-based guidance, symptom tracking, conversational support and access to clinical escalation pathways. Designed for workplaces and healthcare settings, Adora improves wellbeing, productivity and access to trusted menopause support.

Features

• AI-driven conversational menopause support via secure web and mobile applications
• Personalised content and guidance based on user-reported symptoms and needs
• Secure user authentication and role-based access controls
• Data hosted and processed in UK-based cloud infrastructure
• GDPR-compliant data handling with configurable retention and deletion controls
• Clinical safety guardrails and escalation pathways embedded in the platform
• WCAG 2.1 AA-compliant accessible user interface
• Organisation-level configuration for workforce or patient use cases
• Reporting dashboard showing anonymised engagement and usage metrics
• Configurable safety messaging and signposting aligned to NHS guidance

Benefits

• Provide consistent menopause support without requiring additional clinical appointments
• Enable users to access guidance anytime, anywhere, on personal devices
• Reduce pressure on managers and HR teams through self-service support
• Support informed conversations with healthcare professionals using structured information
• Improve workforce wellbeing support consistency across large organisations
• Offer scalable menopause support without additional infrastructure or staffing
• Enable earlier access to information before symptoms escalate
• Support inclusive access through accessible, standards-compliant digital design
• Provide organisations anonymised insight into engagement and support uptake
• Reduce reliance on ad-hoc information sources using trusted guidance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed@adora.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

993265814254241

Contact

Ed Smith
07769690499
ed@adora.health

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a cloud-hosted SaaS application and requires users to have internet access and a supported web or mobile device. Planned maintenance and updates are carried out by the supplier and may result in brief periods of reduced availability, which are scheduled outside core UK business hours where possible. The service does not provide clinical diagnosis, prescribing, or autonomous medical decision-making, and is intended to complement, not replace, existing health and wellbeing services.
• System requirements:
  • Internet-connected device with modern web browser
  • Supported mobile device running iOS or Android
  • HTTPS-enabled network connectivity
  • JavaScript enabled in browser settings
  • User account credentials provided by organisation or supplier
  • Email access for account verification and notifications
  • Screen resolution supporting responsive web or mobile interfaces
  • No local software installation required
  • No specialist hardware required
  • Compatibility with standard enterprise network security controls

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted by email or online ticketing are typically acknowledged within one UK business day. Responses are provided during UK business hours, Monday to Friday. Response times may be longer at weekends and public holidays, with urgent issues reviewed on the next business day. Where required, priorities are agreed with organisational contacts to ensure appropriate handling of issues.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Adora provides a single standard support level included within the service price. Support is delivered via email during UK business hours, Monday to Friday. This support covers service availability, access issues, configuration queries, and general technical questions relating to use of the platform.; ; Support requests are typically acknowledged within one UK business day, with response times prioritised based on severity and impact. Planned maintenance and updates are communicated in advance where possible.; ; Adora does not provide tiered paid support levels, on-site support, or phone-based technical support. A dedicated technical account manager or cloud support engineer is not provided as standard; however, an organisational point of contact is agreed during onboarding to coordinate support and service communications.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Adora provides structured onboarding to support both organisational buyers and end users. Configuration is made during implementation to adapt the service to the organisation requirements. End users are supported through in-app onboarding, guided flows, and clear prompts that introduce key features and how to use them. Educational content and help resources are available within the app to support ongoing use. Where appropriate, Adora can also provide remote briefings or webinars to support organisational rollout and engagement. No onsite training is required to use the service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of contract, individual users retain control of their personal data. Users are notified in advance of contract end and can request a copy of their personal data in a commonly used electronic format, in line with UK GDPR data subject access rights. Where applicable, users may also transfer their account to another participating organisation. Organisational buyers do not have access to identifiable user data. Following contract end and any completed data requests, user accounts and associated personal data are securely deleted in accordance with agreed retention schedules and data protection requirements.
• End-of-contract process: At the end of the contract, organisational access to the service is closed and users are notified in advance of contract end. Individual users retain control of their personal data and may request a copy of their data in a commonly used electronic format in line with UK GDPR data subject access rights, or transfer their account where applicable. Organisational buyers do not have access to identifiable user data at any point.; ; Following completion of any user data requests and the end of the notice period, user accounts and associated personal data are securely deleted in accordance with agreed retention schedules and data protection requirements.; ; End-of-contract notification, user communications, and secure data deletion are included in the contract price. Any additional services, such as bespoke reporting or extended data retention beyond agreed terms, would be subject to separate agreement where permitted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Adora is currently delivered via native mobile applications (iOS and Android). There is no separate desktop or browser-based service at present. All functionality is accessed through the mobile app, which is optimised for personal, on-the-go use and includes features such as secure authentication, notifications, and in-app clinical and support interactions. A browser-based experience may be introduced in future, but is not part of the current service offering.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Adora is accessed through native mobile applications on iOS and Android. The service interface provides secure, authenticated access to personalised menopause education, conversational support, structured plans, symptom tracking, and optional clinician or nurse-led interactions. The interface is designed for ease of use on mobile devices, with clear navigation, readable typography, and accessible controls. Users interact via touch-based navigation, in-app messaging, and notifications. Administrative configuration and reporting for organisational customers is provided separately where required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Adora has undertaken an accessibility audit of its mobile application against WCAG 2.1/2.2 AA criteria. The audit included review of colour contrast, text resizing, touch target sizing, navigation structure, screen reader compatibility, and use of accessible labels and semantics. Testing considered common assistive technologies available on iOS and Android platforms, including built-in screen readers and accessibility settings. Findings from the audit informed design and implementation improvements, and accessibility is reviewed as part of ongoing product development. Direct usability testing with individual assistive technology users has not yet been conducted, but feedback from accessibility reviews and inclusive design principles continue to guide enhancements.
• API: No
• Customisation available: Yes
• Description of customisation: Adora supports configuration-based customisation without bespoke development. Organisational administrators can configure eligibility rules, access controls, onboarding flows, and which features or programmes are enabled for their population. Content emphasis, communications, and engagement prompts can be tailored to align with organisational priorities and policies. Reporting and insight views can be configured where applicable.; ; End users can personalise their experience through profile information, preferences, symptom tracking, goals, and interaction choices within the app.; ; Customisation is performed through secure administrative setup and in-app configuration options. Organisational-level configuration is carried out by Adora during onboarding, while individual users control their own personal settings. Customisation does not involve code changes or bespoke builds and is consistent across customers.

Scaling

• Independence of resources: Adora operates as a multi-tenant SaaS platform. While the service is designed to scale, extreme or abnormal surges in usage by a single customer could temporarily affect overall service performance. To mitigate this risk, the platform uses cloud auto-scaling, load balancing, monitoring and rate-limiting controls to manage demand and maintain stability. Usage patterns are actively monitored and capacity is adjusted to minimise the impact of spikes. Service availability and performance are managed in line with agreed service levels.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide monthly, quarterly and annual usage reports to buyers.; Reports include aggregated and anonymised metrics such as number of registered users, active users, interaction volumes, feature usage (including webinars and nurse chats), access frequency, and engagement trends.; Where applicable, reports may include aggregated outcome indicators such as changes in Patient Activation Measure (PAM) scores.; No personally identifiable user data is shared, and reports are designed to support service monitoring, evaluation and continuous improvement.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their personal data by requesting a health report through the service App. The user is emailed their data in PDF format. Organisational buyers do not have access to identifiable user data and cannot export user-level data.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: The service does not support user data imports.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Adora provides a 95% monthly uptime target covering the core Adora service, including the application, user registration, and website. Availability is measured on a monthly basis and excludes planned maintenance.; ; Adora operates defined service levels for incident management, including acknowledgement of reported issues within 2 working days, and resolution of high-priority issues within 2 working days where no workaround exists.; ; Planned maintenance resulting in downtime exceeding two hours is communicated with at least 24 hours’ notice.
• Approach to resilience: Adora is designed as a cloud-hosted service with resilience built into its application and infrastructure layers. The service is hosted in secure UK and EEA cloud datacentres with managed infrastructure, redundancy, and automated backups provided by our cloud hosting provider.; ; Core application services are deployed using scalable cloud components, allowing the platform to handle variations in user demand and recover quickly from component failures. Regular backups are taken and retained in line with our data retention and recovery policies to support service restoration if required.; ; The service is continuously monitored, with alerts in place to identify availability or performance issues. Incidents are logged, prioritised, and managed through defined operational and support processes.; ; While Adora operates as a shared service environment, safeguards such as rate limiting, monitoring, and operational controls are used to reduce the risk of individual usage patterns impacting overall service availability.
• Outage reporting: Adora monitors service availability and performance continuously using automated monitoring and alerting.; ; In the event of a service outage or material service degradation, the Adora operations team is alerted automatically and investigates in line with our incident management process.; ; Customers are notified of confirmed outages and significant incidents via email to agreed operational or support contacts. Where relevant, updates are provided during the incident and a follow-up summary is shared once the issue has been resolved.; ; Planned maintenance that may impact service availability is communicated in advance via email, including expected duration.; ; Adora does not currently operate a public status dashboard or outage reporting API, but outage information and incident summaries are available to customers on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Users authenticate using a passwordless, one-time passcode (OTP) sent to a verified email address. When a user enters their email, a time-limited PIN is generated and delivered securely via email and must be entered to complete authentication. No static passwords are created or stored. Sessions are protected using secure tokens and all authentication traffic is encrypted in transit using TLS 1.2 or higher.
• Access restrictions in management interfaces and support channels: Access to all management interfaces and support systems is restricted to authorised staff only and protected by role-based access controls and two-factor authentication (2FA). Administrative access is granted on a least-privilege basis and reviewed regularly. Support channels are accessed through authenticated accounts, with all access logged and monitored. Management interfaces are not publicly accessible and are protected by network controls and secure authentication mechanisms.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance at Adora is risk-based and proportionate to the sensitivity of health data we process.; We maintain documented security policies covering access control, secure development, incident management, data protection and supplier assurance. Security responsibilities are owned at leadership level and reviewed regularly. Changes to the platform follow controlled release processes, with vulnerability scanning and at least annual external penetration testing. Incidents are logged, investigated and remediated with defined escalation and notification procedures. We align our approach to the UK Software Security Code of Practice and continuously improve controls as the service scales.
• Information security policies and processes: Adora follows a defined set of information security policies and operational processes proportionate to the sensitivity of the health data we process.; These include policies for information security, access control, data protection and GDPR, incident and breach management, secure software development, vulnerability management, backup and recovery, supplier assurance, and acceptable use.; ; Security governance is owned at leadership level, with day-to-day responsibility delegated where appropriate. All staff and contractors are required to follow these policies as part of onboarding and ongoing engagement. Access to systems is role-based and reviewed regularly.; ; Adherence to policies is enforced through technical controls, documented processes, code review, audit logging, vulnerability scanning and at least annual external penetration testing. Security incidents and policy breaches are logged, investigated, and escalated according to a defined incident response process, with corrective actions tracked to completion.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Adora operates supplier-defined configuration and change management controls aligned with industry best practice. All changes to application code, infrastructure and configuration are managed through version control, peer review and controlled deployment processes.; ; Changes are assessed for risk and impact before release, tested in non-production environments, and deployed using controlled release procedures. Emergency changes follow an expedited but logged and reviewed process. Configuration changes are documented, auditable, and restricted to authorised personnel only.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Adora operates supplier-defined vulnerability management controls aligned with industry best practice. We assess potential threats using a combination of automated vulnerability scanning and automated penetration testing provided by Astra, alongside dependency and library monitoring for known CVEs. Findings are triaged based on severity and risk. Critical and high-risk issues are prioritised and patched as soon as practicable, typically within days. Vulnerability information is sourced from automated tooling, vendor security advisories, dependency alerts, and regular penetration testing results, with fixes verified through re-testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Adora uses supplier-defined protective monitoring controls aligned with industry best practice. We use cloud-provider monitoring, application logs, and automated alerts to detect potential security incidents, including abnormal access patterns, error rates, and unexpected system behaviour. Logs are centrally collected and retained for investigation.; ; Potential incidents are reviewed by the engineering team, who assess impact, contain issues, and remediate as required, including applying configuration changes or fixes. Incidents are prioritised by severity, with higher-risk issues responded to promptly during working hours. All incidents are logged and reviewed to support continuous improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Adora operates a defined incident management process aligned with operational security best practice. Common incident types (service availability, security alerts, data issues) have pre-defined response and escalation procedures. Users report incidents via a dedicated support email or support portal. Incidents are logged, prioritised, and assigned for investigation. Customers are kept informed of progress and resolution timelines. For material incidents, Adora provides post-incident summaries outlining impact, root cause, remediation actions, and preventative measures taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 690cff09-38b6-45fb-bc79-d1227318bb24
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed@adora.health. Tell them what format you need. It will help if you say what assistive technology you use.