Responsiv Solutions Ltd

Responsiv Cloud Robot Service

Responsiv Cloud Robot Service RCRPA) is a Robotic Process Automation (RPA) service using ‘robot workers’ (bots) to access systems and data using interfaces designed for human use. The service is scalable to multiple locations, centrally controlled, and reliable. Each bot can perform repetitive tasks normally only possible using human staff

Features

Human interfaces access APIs to integrate and perform repetitive tasks
Attended bots work alongside human operator, collaborate on tasks
Unattended bots don't require human operator and function 24x7
Low code, rule-based software to perform business process activities
Develop robot supervisors in cloud, Deploy robots to desired location
Worker supervisor connections encrypted and can pass over configured VPNs
Workload management to distribute tasks to cooperating bots
Safe storage of bot configurations, secure access to external services
Optical Character Recognition (OCR) to extract data and text
Natural Language Processing (NLP) using deep learning

Benefits

Reduce human error, rework effort, and cost
Reduce cost and improve reliability by integration with enterprise integration
Flexibly scale business in response to seasonal and market changes
Reduce the need for manual and repetitive processes/tasks
Improve security by reducing number of human users accessing systems
Improve compliance by acutely and consistently following processes and procedures
Low Code implementation reduce the need for previous programming experience
Secured by the Responsiv Cloud Security Service for multi-factor authentication
Save cost and effort with a managed service

£13,709 an instance a year

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Robot Service can be used in conjunction with any or our other services and Cloud Platforms
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements: Supported Browser

Apple Safari (v 11, v12, v13)

Apple Safari on iOS (v11.x, v12.x, v13)

Freedom Scientific JAWS screen reader (v18)

Google Chrome (latest release)

Microsoft Edge (latest release)

Mozilla Firefox (latest release)

Mozilla Firefox ESR (latest release)

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response time depends upon request severity. Severity 1 has an RTO of 4 hours, whilst a Severity 4 has an RTO within 1 business day (Monday-Friday business hours)
Full details at https://responsiv.co.uk/responsiv-cloud-platform-support/
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Provided as an optional extra
https://responsiv.co.uk/responsiv-cloud-platform-support/

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists online
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Data is accessible through several export functions available in via the administration console and design tools. Responsiv will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
End-of-contract process: If the user chooses not to renew the contract the account will be suspended and access denied. The platform is then deleted and all data erased.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: All provided user interfaces are responsive. Screens created within the system are responsive and tools allow for sophisticated reactions to different form factors.
Mobile solution is primarily designed for process execution, rather than development
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Portal to access tools provided by the system.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Please refer to the Accessibility Checklist at https://www.ibm.com/able/product_accessibility/request?requestId=a73dd52271b7e2caab81d30d5e677d18
API: Yes
What users can and can't do using the API: APIs available are detailed at https://www.ibm.com/docs/en/baw/20.x?topic=programming-rest-apis
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs

Scaling

Independence of resources: The architecture of Responsiv cloud platforms and services maintains logical separation of client data.
Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics: Yes
Metrics types: A console provides comprehensive management of all the components using advanced analytics, business rules and collaboration to
drive more successful, optimised business outcomes.
Reporting types: Real-time dashboards

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with another standard
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Data is accessible through several export functions available in via the administration console and design tools.
Data export formats: Other
Other data export formats: BPMN 2.0
Data import formats: Other
Other data import formats: BPMN 2.0

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Responsiv will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, Responsiv will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Use of segregated networks behind a firewall

Availability and resilience

Guaranteed availability: Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
Approach to resilience: Available on request
Outage reporting: Email notifications for scheduled changes

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Responsiv maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency: At least once a year
Management access authentication: Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
ISO/IEC 27001 accreditation date: 02/12/2024
What the ISO/IEC 27001 doesn’t cover: N/a
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: Cyber Essentials
Information security policies and processes: Responsiv has a set of security policies documented as part of our policy framework. Responsibility and accountability for executing internal security programs is established through these formal documented policies.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Responsiv maintains policies and procedures to manage risks associated with making changes to the Responsiv Cloud Platform offerings.

Changes are documented and tested against non-production environments to develop detailed run-books that are used to implement changes. Where possible changes are scripted and automated to further reduce the potential for human error and mitigate security risks.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Responsiv Cloud Services are regularly assessed for potential security vulnerabilities and deployed in an isolated manner to mitigate the risk of contagion. Operating systems and other components are chosen with security in mind.

Patches are tested and deployed as needed and according to a specific risk assessment. Potential threats are identified through our vendor and partner links, and security forums.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Administrative access and activity to Responsiv Cloud Platform and Services are logged, and the logs retained. Our policies and measures help identify unauthorised access and activity to facilitate a timely and appropriate response.
Incident management type: Supplier-defined controls
Incident management approach: In the event of an incident, automated monitoring in the Responsiv Cloud Platform will raise a ticket in our ITIL based service desk. Standardised processes are then followed to address the incident. A root cause analysis is performed where appropriate and notified to the customer.

Incident details are recorded in our service desk and where appropriate available to the specific customer. Root cause reports are recorded in the same way for records and sent to the customer.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £13,709 an instance a year
Discount for educational organisations: Yes
Free trial available: No

Service documents

Request an accessible format

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Responsiv Cloud Robot Service

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents