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AccentPOS

AccentPOS

AccentPOS is an award-winning cloud POS solution for iPad, streamlining EPOS infrastructure into one easy-to-use application for a fixed monthly cost per month. AccentPOS enables businesses to take payments, record sales, track item preparation and more.

Features

  • iPad POS
  • Kitchen and Bar Display (KDS)
  • Wireless Communication
  • Integrated Payments
  • Real-time Reporting
  • Delivery Integration
  • Stock Management

Benefits

  • Enhanced efficiency and speed of service
  • Reduced costs
  • Reduced wastage

Pricing

£39 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at blake.powell@accentpos.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 9 3 7 1 8 3 6 2 6 0 6 5 7 9

Contact

AccentPOS Blake Powell
Telephone: 07568333623
Email: blake.powell@accentpos.app

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • IOS application (iOS 14+)
  • Web Browser (Safari, Chrome, Firefox)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour during working hours. Within 2 hours on weekends.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None, but our web chat is provided by a third-party who have compliance
Onsite support
Yes, at extra cost
Support levels
General support is included in the price of the subscription. Dedicated support for larger clients is available for an extra cost which will be calculated on an individual basis.
Support available to third parties
No

Onboarding and offboarding

Getting started
Online onboarding is preferred. Account setup and training can be performed online. Onboarding takes around one hour. One-site onboarding and training is also available for a fee.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
CSV data export is available to all users
End-of-contract process
We will contact you to discuss your intentions. If you wish to continue using our service, we will raise a new contract. If you choose to stop using our service, the service will be terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile application is designed as an EPOS application to take payments and manage day-to-day operations. The desktop application is designed to perform management tasks such as menu configuration, accounting, reporting and user management.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
We deploy on a scalable environment hosted with AWS with auto-scaling enabled and multiple resources are running concurrently to mitigate any risks of downtime.

Analytics

Service usage metrics
Yes
Metrics types
Metrics and reports are available to provide insights and data about the transactions processed. Reports can be used for performance optimisation, tax and payment reporting etc.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
CSV export is available to all users.
Data export formats
CSV
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We will use commercially reasonable efforts to make the SaaS available 24 hours a day, seven days a week, except for unavailability during emergency or routine maintenance.
Approach to resilience
Our service is hosted with AWS. More information is available on request.
Outage reporting
Internal email reports.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are logged out when the authentication token expires.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
All controls included within Annex A of the ISO27001 standard.
Statement Of Applicability (SOA) available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All change management is undertaken in line with ISO27001 using JIRA for audit purposes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All non-critical patches are applied within one calendar month of release, first into UAT and then into production.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have traffic monitoring and content based alerting which alerts on changes to the site and/or traffic flows implemented at infrastructure and application level. We proactively monitor third party suppliers (hardware, OS, application/web and database server software) vulnerability reporting and security fix availability. Any vulnerabilities found and fixes provided by third party suppliers are patched by our infrastructure team in a timescale appropriate for their level of severity. Any penetration test findings are fixed by Development in a timescale appropriate for their level of severity.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We operate a robust incident management process in line with ISO27001. Staff are encouraged to report all incidents using a pre-defined process

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Our service helps businesses to recover from the effects of the pandemic, especially for hospitality businesses that were particularly affected by closures. Our software promotes contactless service and provides a number of efficiency benefits to users that translate directly into cost-savings and revenue enhancements.

Pricing

Price
£39 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at blake.powell@accentpos.app. Tell them what format you need. It will help if you say what assistive technology you use.