Iron Mountain UK Plc

Insight Support Services

Support for using our Insight service which allows you to view digital and physical content in a single pane of glass, through a secure data platform.

Features

• Asset Ingestion (Digital and Physical)
• Data Transformation
• Data Enrichment
• Data Validation
• Data Storage
• Business Workflow
• Information Governance
• Content Management
• Data Destruction
• Asset Monitoring

Benefits

• Improve the Customer Experience - make information accessible & useful
• Drive Efficiency - Automate Manual processes, enrich information
• Enable audit ready compliance with document enrichment at scale
• Content Management - Search, view, edit and share documents.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementwe@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

993873382227266

Contact

Alice Blogg
08445 60 70 80
bidmanagementwe@ironmountain.com

About the service

• Service categories:
  • Cloud Support Services
    • Managed Cloud
      • Managed Public cloud
        • Managed Public SaaS/PaaS
        • Application management

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Yes
• Support response times: 30 minutes for critical issues 24/7; General questions 5 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Iron Mountain's web chat functionality is accessible via the website, allowing users to browse FAQs, chat with an agent, or submit a request for assistance at any time. The chat is available 24/7 for support inquiries. Users can engage with agents for account questions, service feedback, and issue resolution. There are no restrictions noted for general use; users can initiate chats, seek answers, and submit requests.
• Web chat accessibility testing: Not applicable.
• Support levels: Level 1 Support - Included; Level 2 Support - Included; Level 3 Support - Included ; ; Technical Account Manager available for new accounts / enterprise subscription

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Government Digital and Data Roles

Architecture roles

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,800.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£1,450.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Business analyst	£1,000.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,100.00
Senior delivery manager	£1,350.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,350.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)		£350.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Bsi
• ISO/IEC 27001 accreditation date: Tuesday 17 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Bsi
• ISO 9001 accreditation date: Wednesday 31 January 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 9c3e47ae-3d10-47b2-81aa-5a8be4c7d4af
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 88f09d72-569f-4281-8de0-3a985e4280eb
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementwe@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.