The Scale Factory

AWS Performance & Scalability Delivery

We provide expert guidance and hands-on engineering to deliver your AWS performance and scalability project. Experienced solutions architects collaborate with your team, following an agile approach and modern performance optimization practices. If required, our project managers oversee the delivery, ensuring successful outcomes that align with your performance and scalability goals.

Features

• Experienced AWS solutions architects specialising in performance and scalability
• Delivery based on pre-designed performance and scalability outcomes
• Agile methodology and modern performance optimization practices
• Optional project management oversight for seamless execution
• Collaborative approach to ensure knowledge transfer and upskilling
• Regular progress updates and stakeholder communication
• Adherence to public sector performance and scalability requirements
• Flexibility to adapt to changing performance and scalability needs
• Continuous improvement and iteration throughout the performance project
• Focus on delivering measurable performance and scalability results

Benefits

• Accelerates your public sector AWS performance and scalability project
• Ensures alignment with predefined performance and scalability goals
• Provides expert guidance and hands-on support from performance specialists
• Reduces project risks and ensures delivery
• Enhances your team's AWS performance and scalability skills
• Provides project transparency and stakeholder engagement
• Ensures compliance with public sector performance and scalability requirements
• Allows for flexibility and adaptability to changing performance requirements
• Delivers high-quality results that exceed expectations
• Maximises the value of your AWS performance and scalability investment

£825 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jemma@scalefactory.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

993989422566738

Contact

Jemma Bolland
020 3095 7609
jemma@scalefactory.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We’re believers in a “learning by doing” approach and so in each of our engagements, we work alongside our customers’ team members imparting knowledge as we go.; ; We also have some hands-on training workshops on relevant topics that we can run for your team, using sandbox environments.
• Training is tied to specific services: Yes
• Services the training service works with: AWS

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: For a limited time at the end of a project, unless otherwise extended, we provide access to our support team via Slack, email, and phone on a 24x7 basis for incident response, security issues, production outages, and disaster recovery activities. With our proactive support and rapid response times, you can ensure the continuity and resilience of your critical systems and services. Some amount of support is usually included at the end of our delivery projects, and you can opt to extend this.

Service scope

• Service constraints: The Scale Factory is a remote-first organisation. We deliver all services remotely as standard, collaborating using tools like Slack, Zoom, and Miro. We’re happy to attend in person for project kickoffs, design workshops, and other activities where high bandwidth collaboration or team bonding is important. Day to day delivery or engineering work will usually not be delivered on your premises.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Scale Factory will use reasonable endeavours to respond to requests for support within 1 business hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Slack for web support
• Web chat accessibility testing: N/a
• Support levels: Our support is delivered on a “third line” or escalation basis. We don’t take operational responsibility for customers’ platforms (our customers remain responsible for their own uptime and SLAs to their own users). We provide access to our AWS experts on an escalation basis to help customers’ teams troubleshoot and resolve incidents.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  We’ve built a comprehensive career ladder for our employees, making it very clear what expectations we have at each level of employment. Our salary model is tied directly to that career ladder, to promote fairness of remuneration across the company: people doing equivalent work are compensated at the same level. When internal promotions are available, we run an application process. Training opportunities are made available equitably.; ; We’ve worked to eliminate gender coded language from our job ads, and where possible we try to ensure our hiring panels include individuals from underrepresented groups, particularly where the candidate themselves is from such a group.

  Wellbeing

  Scale Factory staff have access to a group Vitality health insurance plan promoting physical health and fitness, as well as an Employee Assistance Plan offering counselling and other mental health support. ; ; Every employee has a regular one-to-one relationship with a line manager who’s looking out for their wellbeing, and we’ve trained a number of people as Mental Health First Aiders to respond to any mental health challenges.; ; Although our workforce works primarily from their own homes, we provide each employee with a fund to cover the costs of devices and furniture to set up an ergonomic workstation.

Pricing

• Price: £825 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jemma@scalefactory.com. Tell them what format you need. It will help if you say what assistive technology you use.