Roxhill Media

Roxhill Media

Roxhill is a database that delivers accurate details of UK and international journalists, broadcasters, bloggers and podcasters

It is used to find and engage a high number of relevant journalists quickly and as such, helps them secure all possible press coverage.

Features

• Contextual media list building
• Press release distibution
• Press release engagement analysis
• Social media analysis
• Media request alerts
• Forward feature alerts
• Journalist interviews
• Journalist move alerts

Benefits

• Market leading data accuracy saves time
• Fast, knowledgeable support saves time
• More relevant media lists deliver greater journalist engagement
• Social and article content delivers better journalist insight
• Users can manage journalist relationships on the move
• Better journalist engagement delivers more press coverage
• The use of leading technology delivers increased reliability
• Journalist events deliver education and training

£3,000 to £25,000 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@roxhillmedia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

994085861031724

Contact

Phil Godson
07971 696 710
phil@roxhillmedia.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Roxhill is a service used by marketing, communication, social and press teams
• System requirements: Access to a web-browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 15 minutes during the working week
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Each Roxhill client is allocated a dedicated account manager who delivers all training and may be contacted directly by phone or email
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each client is allocated a dedicated account manager who carries out full training and is on hand to co-ordinate all onboarding tasks
• Service documentation: No
• End-of-contract data extraction: Any media lists built by the client may be downloaded into an Excel file
• End-of-contract process: Once the contract ends, access to the database is switched off

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Lighter functionality on the mobile app
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API links Roxhill to the CCS Framework listed Press Office Solutions Ltd COLIN media management tool. This is available at an additional cost.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The number of concurrent user licences

Scaling

• Independence of resources: Server loads are monitored and hosting support agreements ensure even load spreading to deliver reliability

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is exported by selecting the required records and clicking a download button
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: As an online portal we are required to deliver a continuous service to our clients. We monitor outages and aim to have a service uptime of >99%
• Approach to resilience: We outsource to Amazon Web Services who secure and manage our data resilience, via a contractually agreed SLA.
• Outage reporting: Email alerts to clients if a significant outage is experienced. All clients have direct telephone and email contact with their account manager,

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: There are no management interfaces. Full support is delivered by dedicated account managers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: As an SME, we have a flat hierarchy, continual daily monitoring to our security logs and are able and will respond to abnormalities on an ongoing basis.
• Information security policies and processes: We maintain, and regularly review and update a corporate security policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain an active product development process and any changes are fully spec'd, reviewed and tested on delivery. As part of this development process, all changes are reviewed from a security viewpoint.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Managed by our third-party cloud provider. We maintain an in-house development team who constantly review and integrate new updates and patches as required
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We actively monitor all elements of the development stack which sit behind VPNs and firewalls. Any compromise is quickly escalated on discovery. As a small business, we are able to respond in real-time and deploy solutions as soon as they have been formulated.
• Incident management type: Supplier-defined controls
• Incident management approach: Every client has a dedicated account manager through which issues are reported and escalated. ; Incident reports can be produced on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Policy in place
• Covid-19 recovery:

  Covid-19 recovery

  Policy in place
• Tackling economic inequality:

  Tackling economic inequality

  Policy in place
• Equal opportunity:

  Equal opportunity

  Policy in place
• Wellbeing:

  Wellbeing

  Policy in place

Pricing

• Price: £3,000 to £25,000 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full trail service for a limited period (maximum 2 weeks) without the ability to download data or send press releases.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@roxhillmedia.com. Tell them what format you need. It will help if you say what assistive technology you use.