Red Ant Cloud Support
Maintenance/support of cloud platform-as-a-service for applications, with a focus on data collection, ingestion, integration and orchestration. Typical use cases include pharmacovigilance for monitoring drug safety/adverse drug reactions, device incidents and vigilance, at-scale data collection, backend services for consumer-facing webforms, websites and mobile apps, or other datacentric developments.
Features
- Data orchestration
- Systems integration
- Front-end templates
- Data ingestion
- Data cleansing
- Data storage
- Analytics
- Platform maintenance and support
- Data Security Design & Implementation (ISO27001 Certified)
- Pharmacovigilance report processing
Benefits
- Securely collect data directly from users
- Integrate multiple sources of data together
- Provide a simple backend for public-facing websites
- Compare and reference multiple data sources
- Quickly develop new APIs
- Provide easy-to-use reporting interfaces
- Easily scalable architecture
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 9 4 1 5 2 1 7 5 6 9 1 6 6 9
Contact
RED ANT DIGITAL LIMITED
Sarah Friswell
Telephone: 08454593333
Email: accounts@redant.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
Service scope
- Service constraints
- No specific constraints
User support
- Email or online ticketing support
- Yes
- Support response times
-
Red Ant Service Desk process all Service Requests (inlcuding questions) within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and following the SLAs set out in the MSA where appropriate.
Red Ant Service Desk process P1 incidents 24/7 without limitation. All P2-P3 incidents will be processed within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and SLAs apply within these timeframes only.
P1 incident - response time within 30 minutes
P2 incident - response time within 2 hours
P3 incident - response time within 4 hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Red Ant Service Desk will process P1 incidents 24/7 without limitation. All P2-P3 incidents will be processed within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and SLAs apply within these timeframes only. To be able to process incidents within SLA and in a timely manner, all incidents must be submitted in the correct format and
including the correct information. Full details on SLAs, issue resolution and measurement and penalties can be found in Red Ant’s master service agreement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £1,200.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior delivery manager | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £1,200.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Nqa
- ISO/IEC 27001 accreditation date
- Friday 20 September 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Volunteering opportunities for staff
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-