Cloud 21 Limited
IT Health Checks, Infrastructure Assessments and Service Reviews
We provide technical consultancy services to support the NHS and public sector to review their current IT infrastructure and technology platforms. Our consultants offer expert knowledge in hardware/software, licensing and networking, with the ability to produce key findings, risk assessments and identify improvement initiatives to enhance the current service.
Features
- Independent and vendor neutral review and assessment
- Infrastructure/technology review, enterprise architecture and Health check review
- Review of cloud based and virtual solutions
- Licensing reviews and recommendations for example; VMware, Microsoft suite, SQL
- Structured report; key findings, risk assessment and identify improvement initiatives
- Focussed areas: network, servers, wireless, mobile, backup, telephony and security
- Maintenance contract audit and review
- Optional Palo Alto Firewall Best Practice Assessment reviews
- Optional Palo Alto Firewall Security Life Cycle reviews
- Optional ITIL Service Delivery reviews of IT departments and teams
Benefits
- Independent, clear and unambiguous review
- Significant experience of NHS Infrastructure, architecture and technologies
- Proven track record delivering reviews and assessments
- Ability to support the organisation post review to realise benefits
- Potential to saving money on current contracts and agreements
- Readiness assessments prior to new enterprise system deployments
- Assess Resilience, Business continuity and High availability
- Assess Cyber Security, Cloud and Infrastructure Maturity
Pricing
£375 to £1,625 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid-management@cloud21.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 9 4 1 6 2 3 8 4 8 5 6 1 1 2
Contact
Cloud 21 Limited
Steve Gray
Telephone: 0845 838 8694
Email: bid-management@cloud21.net
Planning
- Planning service
- Yes
- How the planning service works
- Cloud21 delivers a range of consultancy services that can support the process of implementing cloud hosting or it’s associated software and management services. Our services include; technical architecture, enterprise architecture, specification & procurement expertise, deployment services, solution design, integration support services, resolution, problem and service management and quality assurance. We are also experts in the development of technical strategies & specifications, business cases and the gathering of requirements to enable organisations to move onto new cloud platforms. These services can be provided as specific deliverables, or a team approach that can be used to support the organisation throughout the process.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Cloud21 delivers a range of consultancy services that can support the process of migrating services should organisations require the need to set up or move between cloud hosting or cloud software services. Our services include technical architecture, enterprise architecture, specification & procurement expertise, deployment services, solution design, integration support services, resolution, problem & service management and quality assurance. We are also experts in the development of technical strategies & specifications, business cases and the gathering of requirements to enable organisations to move onto new cloud platforms. These services can be provided as specific deliverables, or a team approach that can be used to support the organisation throughout the process.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Programme Assurance and Quality Assurance Services play a key role in the successful delivery of services. We regularly performance test our services and invite our clients to regular reviews where we benchmark the services being delivered against predetermined KPIs. When organisations are seeking assurance on their large-scale cloud deployments, Cloud21 can offer experienced consultants from a wide range of skills sets: technical architecture, enterprise architecture, problem management, service management. Cloud21 has extensive knowledge of implementing large programmes and transformations gathering from many years of lessons learned and best practices which can be utilised to provide assurance to our clients.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Not available weekends
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response within 1 hour and resolved within 24 hours; Monday - Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Support is available via Phone or email and this can be 24/7 if required. The cost of our support levels varies depending on the requirements and size of the customer and what is to be delivered. A technical account manager will always be supplied to work across all engagements and will make sure the appropriate resources are assigned as the customers’ as their requirements dictate.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 09/01/24
- What the ISO/IEC 27001 doesn’t cover
- We are covered for the following activities: The provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors. Anything outside of this would not be covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO 9001:2015
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Cloud21’s quality and compliance team have been extremely busy over the last 24 months and have recently become ISO14001 certified demonstrating our commitment to reducing its environmental impact.
Ambitions for 2024/25
For this service we will:
• Implement a reduce, reuse and recycle scheme (coffee pods, pens and batteries)
• Eliminate single use plastic bottles from our office headquarters
• Promote rail travel over air travel for practical journeys
• Promote the ‘green leaf hotel’ scheme where practical to do so
• Accurately measure commutable mileage
• Reduce paper use and printing at the our headquarters
• Reduce emissions by 7.14% (19.23 tCO2e) from baseline
We believe it is all about making small changes in order to make a big impact and promoting environmental sustainability.
Cloud21 has implemented a carbon reduction plan in line with the NHS’s carbon reduction roadmap.Wellbeing
We have a company-wide approach called VIBE (Valuing Inclusion, Belonging and Equity), which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing which complements our company values.
Our VIBE team promote social inclusion and wellbeing by running events that supporting charities, such as Samaritans and MIND.
We understand stress can impact a person’s mental health, this can result in absences and even resignations, but more importantly, it can impact people's lives fundamentally. Making sure that work is a safe place to discuss wellbeing and mental health by creating an inclusive and supportive environment will provide employees with the tools needed to manage mental health.
We look to reduce the pressure and stress involved in modernising systems and technology leveraging our past experience and sharing this with all stakeholders involved.
Initiatives we are looking to run within the next 18 months:
• Run Health and wellbeing webinars and sharing resources to support our teams such as ‘NHS Every mind matters’ and the ‘6 ways to wellbeing’.
• Continue to raise mental health awareness through running company lead events such as ‘fun-runs’ or ‘Movember’ to promote mental health awareness.
• Offer mentoring support from trained mental health first aiders to support our staff.
• Ensuring we continue to develop our Wellbeing policy.
Pricing
- Price
- £375 to £1,625 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid-management@cloud21.net.
Tell them what format you need. It will help if you say what assistive technology you use.