Softcat Limited

Wiz

Wiz is a CNAPP security platform that helps customers protect everything they build and run in the cloud, providing full-stack agentless cross-cloud support for AWS, Azure, GCP, OCI and Kubernetes. Providing Wiz Code, Wiz Sensor and Wiz Premium Support

Features

• Cloud Visibility & Inventory Cloud Security Posture Management
• Secures cloud-native pipelines by detecting vulnerabilities early in development lifecycle
• Integrating seamlessly with CI/CD tools for safer deployments
• Wiz Code: Multicloud, code security, DevOps integration
• Real-time visibility into cloud environments, offering deep insights into misconfigurations
• Risk insight to improve overall security posture
• Wiz Sensor: Real-time visibility, runtime protection
• Expert assistance through 24/7 access to support teams
• Wiz Premium Support: 24/7 support, expert issue resolution.

Benefits

• Connect in minutes agentlessly via a single API per cloud
• Wiz Code: Secure development, risk reduction, efficiency
• Wiz Sensor: Better security, reduced risks, visibility
• Wiz Premium Support: Quick resolutions, peace of mind, optimisation.
• Optimise and resolve issues quickly

£220 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

994798656889525

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No. Wiz is a true CNAPP platform
• System requirements:
  • Internet access to the Wiz portal and its subsidiary services
  • In some scenarios outbound network connectivity to the Wiz backend
  • Wiz IP addresses must access customer cloud APIs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support requests for Priority Levels 2-4 is provided during Wiz’s Business Hours (9:00 AM until 5:00 PM, US Eastern Time, during Business Days Monday through Friday). Support for Priority Level 1 requests; will be on a 24x7x365 basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Wiz uses Intercom to provide users with chatbox support within the platform.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Wiz provides a mixture of self paced training & enablement and remote delivery services to help organisations operationalise the platform across the security, operations and engineering teams. Today these services, including support, are included as part of the license cost. Wiz will provide premium service options in the future such as technical account managers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wiz provides user documentation, online training plus customer success teams to support operationalisation of the service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If a paid subscription ends or is terminated, Wiz retains customer data stored in the Wiz database in a limited-function account for 90 days to enable the subscriber to extract the data e.g. via management reports. After the 90-day retention period ends, Wiz disables the account and deletes the customer data. However, such data may reside in Wiz's backups for up to 180 days.
• End-of-contract process: At the end of the contract, the tenant would be suspended and all "connectors" would stop polling for data. No further interaction with Wiz would be provided. Being a SaaS service and agentless, there is no further action required on the customer with the exception of revoking permissions that have been given to Wizand extracting any data necessary via management reports.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Wiz offer various ways to interact with its platform, such as through cloud connectors for different cloud providers, integrations with CI/CD pipelines, and the use of its CLI tool and API. Wiz also provides an inventory of workloads deployed in the cloud(s) which provides predictability on service usage. The primary function of Wiz is to provide deep security analysis and monitoring for cloud environments, rather than offering tools for monitoring the performance of the Wiz platform. Users can view system health and deployment status within Wiz, which may indirectly provide some insights into the performance of the Wiz application.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: With the Wiz API, users have the power to programmatically perform every task and action available within Wiz. This includes performing actions such as bulk add connectors, mimic UI behavior in textual format, or perform complex data manipulation operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Features within the product such as those relating to securing, visualising and reporting on customer environments are highly customisable. Wiz comes with nearly 1,000 controls out-of-the-box but but these can be customised if needed.

Scaling

• Independence of resources: Wiz is a multi-tenant service with a shared tenancy model. Our approach to isolation relies on several layers of protection both at rest and in runtime. Wiz has proven performance at scale for some of the largest cloud customers in the world.

Analytics

• Service usage metrics: Yes
• Metrics types: Inventory of cloud workloads which provides predictability on service usage.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Wiz

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The physical and environmental security controls are provided by our underlying IaaS provider (AWS), this includes security cameras, lighting, fire detection/suppression, and power redundancy. Wiz employees do not have physical access to any of the data centers. AWS is responsible for implementing an appropriate set of controls in order to address physical security issues. Wiz reviews the Service Organisation Control (SOC) reports of AWS (subservice organisations) on an annual basis. Documentation of the review is retained.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Logs and specific findings be exported either through the API or generating custom reports (either in CSV for solely data, or Executive reports which are formatted in PDF).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats: Other
• Other data import formats:
  • JSON
  • Rego

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed Up Times; The service availability to customers is 99.5% of all Scheduled Available Time calculated on a monthly basis and excluding Scheduled Downtime as defined below, or circumstances beyond reasonable control.; Downtime; Downtime refers to any periods within the Scheduled Available Time (excluding Scheduled Downtime) during which the Customer’s security team or users authorized by Customer are unable to log on with proper credentials. Scheduled Downtime for planned upgrades and maintenance will be detailed to the Customer, giving at least 48 hours prior notice. Wherever possible this will be targeted for Sundays and limited to a maximum of four hours. Scheduled Downtime will not exceed 10 hours per calendar year. Any overrun beyond the planned completion time or the yearly limit will be considered Downtime.; ; Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula:; ; ""User Minutes - Downtime"" /""User Minutes"" x 100; ; where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident.; Service Credits:; Monthly Uptime Percentage Service Credit; < 99.5% = 10%; < 99% = 25%
• Approach to resilience: Wiz runs isolated in multiple datacenters. Additionally, from a data perspective, we perform continuous backups and Business Continuity and Disaster Recovery (BCDR) readiness supporting immediate transition to another availability zone or another region as required. Each Wiz data center has a central region and a backup region which can become active within hours.
• Outage reporting: Current and historical information is available on https://status.wiz.io. Plus it's possible to subscribe to status alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Wiz has defined various user roles, according to the various positions and activities in the company. Each Wiz employee and contractor is assigned one of these roles and receives the relevant access control privileges.; ; Users are required to log in to Wiz's Single Sign-on portal in order to access their user accounts. The authentication method employed depends on the sensitivity of the information asset, the authorization level requested by the user and the access method used.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQNet Partner
• ISO/IEC 27001 accreditation date: Valid from 9th Sept 2021 until 9th Sept 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/16/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://cloudsecurityalliance.org/star/registry/wiz/services/wiz
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • HIPAA
  • SOC3
  • SIG
  • ISO27701
  • CyberGRX
  • CAIQ

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type 2; SOC3; ISO27701; HIPAA; CyberGRX; CAIQ; SIG
• Information security policies and processes: Wiz leverages multiple layers of defense to protect key information and handles all critical facets of network and application security, including authentication, authorization, and assurance. As a security provider focusing on security architecture, Wiz designed its internal architecture from the ground up for minimal manual intervention in the deployment and maintenance process. The production update process is fully-automated, greatly reducing the risks to the service and to customers' data. The security program systematically evaluates our information security risks, taking into account the impact of company threats and vulnerabilities.; For reporting and transparency, Wiz provides a public Trust Center, which is the single source of truth for the most accurate and up-to-date copies of security policies, certifications, and reports. Stakeholders can request access to the Compliance Command Center through the Trust Center to review these documents. More information can be provided with our security pack, including our attestations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The CI/CD pipeline is the only gateway into the Wiz production environment. This encompasses both code changes as well as infrastructure changes as we follow the gitops principle of "everything is code". By baking controls into the CI/CD pipeline including automated testing and mandatory code reviews, we can ensure that all code changes follow the same pipeline and are approved, reviewed, and audited before shipped to production. Furthermore, as we follow the immutable infra design pattern, any unauthorized change to production is immediately detected, flagged, and remediated.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security incidents detected by Wiz employees, clients or business partners are reported to the Chief Security Officer (CSO). The CSO acts according to Wiz's "Incident Response Plan" procedure in classifying, handling, documenting and reporting the incident. The incident response plan is available under NDA.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage the Wiz natively-built controls engine to continuously validate the state of the infrastructure, review the inventory and ensure compliance with the required configuration baseline. More information is available under NDA.
• Incident management type: Supplier-defined controls
• Incident management approach: Wiz has an incident response plan which is monitored as part of our SOC2 report audit.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £220 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The full scope of Wiz Advanced is available for the free trial. Typical trial period is between 1-4 weeks

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.