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Buddi Ltd

Electronic Monitoring Health

Buddi is the market leader in mobile personal alarms, and locates people precisely and instantly and helps protects vulnerable people from harm. Combined, a discreet wristband, a portable clip, and a charging dock locate wearers using the latest GPS technology, and creates personalised alerts for carers, friends or family members.

Features

  • Push button emergency alarm
  • Automatic fall alert
  • Location finder
  • 24/7 emergency monitoring
  • Safe and unsafe zones
  • Activity and sleep monitoring

Benefits

  • Discrete and stylish solution
  • Wearers retain their independence in their own home
  • Family and carers have peace of mind
  • Reduces the need for additional care
  • Buddi can prevent or reduce the impact of ill health
  • Buddi enables wearers to keep active

Pricing

£10 to £37 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buddi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 4 8 0 1 6 2 6 3 3 0 7 9 7

Contact

Buddi Ltd Customer Care
Telephone: 0800 978 8800
Email: sales@buddi.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Modern browser required (Chrome, Firefox, IE)

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
From buddi website
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
24x7 telephone and email support provided to all users.
Support available to third parties
No

Onboarding and offboarding

Getting started
Buddi’s products have been designed with the customer in mind, a key priority being the ease of set up.
Individuals and organisations access the online Buddi customer portal. Individuals can set up their Buddi device themselves or with the help of a friend or family member. Alternatively, the organisation can be granted access to set-up and manage multiple devices themselves.
The product box includes clear instructions for setting up the device and the solution has been designed to be clear and simple for people who do not need to be very technically competent to use their buddi.
Once the equipment is received, the user goes to the Buddi secure website, registers their device and creates an account. Once registered, they can set up emergency contacts, safe / unsafe zones and have access to monitor their activity and sleep patterns.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The reporting system allows data to be extracted to various formats including CSV and Excel.
End-of-contract process
Access to the system is removed and the customer is contacted regarding their data retention or extraction requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile system provides limited read only access to data
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
No

Scaling

Independence of resources
The underlying hardware has been scaled to a level with a minimum of 50% spare capacity so no single customer can overload the system. Realtime monitoring is used on all systems to asses load.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reporting system allows export to CSV and Excel formats.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% SLA Is provided
Approach to resilience
All systems are fully redundant at the primary data centre, in the event of failure of the primary data centre a realtime replica system is running at another site.
Outage reporting
Email and telephone alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Network segregation is used within the system to stop access to management networks. Access to management networks can only be done with IPSEC VPN connections using keys.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
03/02/2021
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
27/2/2018
What the PCI DSS doesn’t cover
Only covers payments from public website
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
ISO27001 based approach
Information security policies and processes
The following internal processes are used:

Secure development lifecycle
Secure software sourcing
Secure server setup process

Within the company the CTO is responsible for server and data security and the above processes are audited as part of the ISO 9001 process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All issues are tracked internally following ISO 9001 approved processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Normal server patch routine is monthly, however critical issues are patched as required. All patches are first tested on identical test systems before applying to live systems.

Subscription to key security notifications systems for products are used to keep up to date with patches that are released.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Realtime monitoring system is used to identify issues and report them to system administrators. Incidents are responded to within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
ISO 9001 incident management process is followed.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We at buddi carefully develop products and services specifically designed to benefit people and our approach is to achieve this without harming our planet or exhausting its resources. We also believe that practicing Sustainable Development makes good business sense.
buddi is committed to continually improving our ecological performance as our product lines and manufacturing operations evolve. We will continue to monitor how our operations impact the environment and strive for continuous improvements.
We recognise that our day-to-day operations can impact both directly and indirectly on the environment. We aim to protect and improve the environment through good management and by adopting best practice wherever possible. We will work to integrate environmental considerations into our business decisions and adopt greener alternatives throughout our operations wherever possible.

Our objectives in this pursuit to consider the environmental impact of the total life cycle of our products and operations, including:

Comply with all relevant legislation and regulations.
Include the consideration of environmental issues in all business strategies and initiatives.
Prevent pollution, reduce waste and minimise the consumption of resources.
Recycle where possible.
Avoid unnecessary use of hazardous materials and products, seek substitutions when feasible, and take all reasonable steps to protect human health and the environment when such materials are used, stored and disposed of.
Consider the wider global impact of all our activities, including those of our suppliers, customer and other stakeholders.
Involve employees in our environmental programme.
Encourage the adoption of similar principles by our suppliers.

Covid-19 recovery

Buddi’s Business Continuity plan enables the provision of our services in the event of another Covid wave or other global pandemic. Our manufacturing, supply and services have been fully tested in real-life sutuations and we have continued to deliver Business as Usual, supporting our customers and service users throughout the pandemic and aftermath.

Tackling economic inequality

Buddi ensures that our supply chain is fair, open to a diverse range of organisations and creates a wider benefit to society. We publish an annual modern slavery statement under our parent company, BIG Technologies, and ensure we fulfil the commitments made by continually auditing our organisation and supply chain. This statement is a very clear message to our investors, customers, suppliers, employees, contractors and prospective employees that everyone involved with the group has a personal duty to address the risks of modern slavery and human trafficking and understand that it will not be tolerated by the group. To support this commitment, Buddi:

· Adheres to a policy and procedural framework that supports the elimination of modern slavery.
· Implements and audits a supplier code of conduct requiring contractors and suppliers to avoid labour exploitation.
· Promotes clear guidelines and procedures to enable staff to report their concerns and whistle blow on modern slavery.
· Provides staff training on identifying and reporting modern slavery.
· Continuously considers how to improve our existing policies and practices.

We have chosen to purchase high-end, high-quality parts as opposed to cheaper, high-volume components. We maintain in-house manufacturing at our state-of-the-art Norwich facility to directly control production quality and risk.

Ethical trading - Buddi proactively works to ensure that all goods, works and services are sourced ethically; we expect and audit this standard from our suppliers, service providers and contractors. We always maintain awareness of our own personal responsibilities and demonstrate integrity. We evaluate potential suppliers for both environmental and social considerations, including issues such as the use of ‘conflict minerals’ in product parts, diversity, and human rights; we will only work with companies that have strong ethics and robust controls.

Equal opportunity

Buddi is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The company aims to create a working environment where colleagues feel respect and trust for each other, and that allows every individual to achieve their potential.
The aim is for our workforce to be representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation - in providing goods and/or services and/or facilities including digital applications - is also committed against unlawful discrimination of customers or the public.
Buddi is proud of our workplace culture, which is based on equality, inclusiveness, respect and recognition for the contributions people make to our ongoing success. Our founding principle is that everyone has unique talents to contribute, and it is our responsibility to ensure that they are given the support and encouragement to reach their full potential.

By treating our colleagues fairly and equally, we provide a culture of value which underpins the delivery of an even better service. We do not waver from this principle, and this strong ethos.
We believe equally that the same principles apply to our work with service users, whether this is through direct contact via our Field Officers and Customer Service Team, or through the design of our products and service.

Each of our staff, including our Customer Service Team and Field Officers, are deployed to suit the community or environment in which they operate. This means that we always reflect the community we are part of and respond to the specific needs of that community.

Respect, dignity and tolerance underpin our approach and in order to maintain our high standards, we provide our employees with training and support for them to notice discrimination and deal with it appropriately.

Wellbeing

Buddi applies Fair Work in practice across our organisation, our partners and all direct suppliers and participants in our supply chain. We apply the same approach in the delivery of all our contracts. Buddi’s understanding of Fair Work is that we and our partners:

recruit lawfully and responsibly, based on ability, from a wide pool of talent
do not apply any direct or indirect discrimination, including on the grounds of religious belief or political opinion
pay our staff a decent wage
value and reward each person’s contribution to the organisation
train and refresh our staff comprehensively from induction
actively assess and manage risk to ensure we are not a vehicle for modern slavery or human trafficking

Social support and cohesion

At recruitment and induction prospective employees and staff are made aware of Buddi’s commitment to staff welfare. As a minimum we provide induction on workforce rights, including rights to Trade Union membership and other means of representation, our Grievance Procedure and access to training on modern slavery. This is to ensure that staff fully understand related processes and internal and external reporting routes.

Health, safety and psychosocial wellbeing

Our current working conditions are safe and comfortable for all, both in terms of the physical and psychological environment, and it is important to us to ensure this standard is maintained. Each role and environment is subject to a risk assessment, and reasonable adjustments made where identified.

In our experience, staff who have worked for large corporate employers enjoy the different experience of working for a small company like Buddi where they can have a direct say in future planning and business decisions.

Pricing

Price
£10 to £37 a device a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buddi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.