BloomReach B.V.

Bloomreach Content Saas

Bloomreach Content Saas offers a Headless CMS built for personalisation and visitor engagement. Easily create, manage, and personalise amazing experiences for all your digital channels with a headless CMS. For web, app and all digital channels.

Features

• Headless
• CMS
• Real time
• Personalisation / personalization
• Integrations
• API
• SDK
• Front end
• Drag drop

Benefits

• Publish content easily in realtime
• Easy content publishing to digital channels
• Connect back end / ERP through API's
• Deliver entire page layouts in JSON format
• Save time with sophisticated SDKs for integrating the headless CMS

£24,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at toney.hesselink@bloomreach.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

994999847517710

Contact

Toney Hesselink
+31205224466
toney.hesselink@bloomreach.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Bloomreach offers best in class Search and customer journey management tools
• Cloud deployment model: Private cloud
• Service constraints: In general there are no restrictions. Our service runs on AWS. Once onboarded our Cloud team will make you familiair with the architecture.
• System requirements:
  • Headless front end
  • API
  • Kubernetes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the level of Support the target response time is 20 or 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Bloomreach offers support services for the Bloomreach products (“Support”) in accordance with the following terms:; ; Incident Submission and Customer Cooperation. Customer may report errors or abnormal behaviour in the Bloomreach product by contacting Bloomreach at the applicable email or phone number. ; ; Customer will provide information and cooperation to Bloomreach as reasonably required for Bloomreach to provide Support. ; Support Hours and Incident Response. Bloomreach’s Support personnel will assign a priority level (“Priority Level”) to each Incident and seek to provide responses and updates as follows:; ; A full and actual description of our SLA can be found here:; https://www.bloomreach.com/en/legal/experience-sla-saas-2021; ; Bloomreach recognises two levels of support;; Standard support (work days, 9-18 support) and Premium Plus support (24x7)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Typical Bloomreach Content development involves interaction with both the APIs and the UI. To make it easy for developers to get started with Content, Bloomreach provides several developer guides as well as a public developer environment.; ; Developer Guides; The following developer guides provide an introduction into Bloomreach Content development including using the APIs:; ; Get Started with Bloomreach Content (Delivery API and Site Management API); About Bloomreach Content (Site Management API and Content Type Management API); Tutorials (Delivery API and Site Management API); Public Developer Environment; Bloomreach provides a public Bloomreach Content instance for developers who don't have access to their own environment (yet). This public instance is intended to try out the UI as well as the APIs.; ; Please note that the public instance is provided as-is and that any data changes are reset on a regular basis.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: An extract of all content can be provisioned through by putting a request in with our Support team.
• End-of-contract process: Bloomreach support will provide an extract of all content (assets, content) for you to use moving forward.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Content APIs are separated into two categories: the Delivery API and the Management APIs.; The Delivery API provides endpoints that can be used by frontend applications to retrieve representations of channels, pages, and documents that are managed in Bloomreach Content.; ; The Delivery API is read-only and does not require authentication (outside the context of the Experience manager application's channel preview where this is handled transparently).; ; The Management APIs enable site developers to configure their Bloomreach Content environments. The following Management APIs are currently available:; ; Site Management API - The Site Management API enables developers to manage channel configurations through a set of endpoints for operations on channels, layouts, components, routes, and menus.; Content Type Management API - The Content Type Management API enables developers to manage content types in a running Bloomreach Content environment. A single endpoint is provided, via which a project’s content types can be created and updated.; Management APIs require a valid authorization token.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Bloomreach has dedicated virtual machines for the application.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types; ; CPU; Disk; HTTP request and response status; Memory; Network; Number of active instances; Reporting types; ; Through an API; Real-time dashboards; Regular reports; Reports on request
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data via common data exporter tools or with the use of our support team.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guaranteed 99,9% availability per year - SLA can be found here: https://www.bloomreach.com/en/legal/experience-sla-saas-2021
• Approach to resilience: This information is available on request.
• Outage reporting: There is a public dashboard and customers will receive outage reports.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: IP-based whitelisting, dedicated networks, dedicated VPN
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LL-C Certification Czech Republic
• ISO/IEC 27001 accreditation date: 16/11/2021
• What the ISO/IEC 27001 doesn’t cover: https://br-cms.bloomreach.com/site/binaries/content/assets/assets/certificates/iso_iec-27001_2013.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This information is available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This is documented and available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Product and security policies can be found here:; https://documentation.bloomreach.com/content/docs/hosting-architecture#security
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information can be found here: ; https://documentation.bloomreach.com/content/docs/hosting-architecture#security
• Incident management type: Supplier-defined controls
• Incident management approach: All relevant information can be found here:; https://documentation.bloomreach.com/content/docs/hosting-architecture#security. There is also a BCP available upon request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  -
• Covid-19 recovery:

  Covid-19 recovery

  -
• Tackling economic inequality:

  Tackling economic inequality

  Technology has opened the door to prosperity, economic freedom, and higher standards of living for millions across the globe. But millions more have been unable to walk through that door. We recognise that all commerce is not created equal, and some of its benefits have not been realised by marginalised and underserved communities. We understand that modern commerce has created a wealth and opportunity gap and that the divide between rich and poor has never been bigger. Bloomreach strives to assist in closing that opportunity and economic gap. The whole is always equal to the sum of its parts. Every worker has a role to play in today’s modern economy, and they have the right to play that role in a healthy, safe, and inclusive environment. We recognise that technology, robust growth, and surging demand has put undue strain on many workers - from warehouse pickers to packaging, shipping, and logistics specialists. We understand that every economy must put people before profit and that worker rights are human rights. Bloomreach stands with reform measures that create happy, healthy work environments for all people, regardless of race, gender, or sexual identity.
• Equal opportunity:

  Equal opportunity

  Bloomreach is powered by a diverse team of people around the world. The different experiences and perspectives each individual brings to our company are what allow us to build, innovate, and dream without limits. As an Equal Opportunity Employer, everyday we commit to leading with our values by creating an inclusive work environment — one where everyone knows they belong. Our commitment to a diverse, equitable, and inclusive workplace is not a single statement, but an ongoing promise, and as Bloomreach continues to grow we will remain dedicated to listening, learning, and challenging ourselves to be better.
• Wellbeing:

  Wellbeing

  Bloomreach cares about the mental wellbeing as much as physical health and professional growth. We work in a fast-paced industry with hard-working, ambitious people. This pressure on performance sometimes leads us to forget about our emotional and mental health. Bloomreach offers support in various ways to make sure our employees are looked after. The main ways are Employee Assistance Program; it gives all Bloomreachers the opportunity to access psychological help and counseling from trained mental health professionals. For work-related issues and professional development, you can reach out to our Resident Coach. We offer sport subscriptions and the Calm app for meditation. This is next to additional 'Disconnect' days, extended parental leave and volunteering time off.

Pricing

• Price: £24,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Bloomreach can offer a sandbox environment for testing purposes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at toney.hesselink@bloomreach.com. Tell them what format you need. It will help if you say what assistive technology you use.