BMT LIMITED

Process Definition and Optimisation

BMT’s Business Process Definition & Optimisation service reviews and optimises your organisation’s processes resulting from migration to cloud or other business transformation/improvement activity. We provide analysis, modelling, documentation, and process automation services while putting in place a continuous process improvement mechanism and facilitating knowledge transfer across your teams.

Features

• Business process mapping and modelling
• Application of a range of business analysis tools and techniques.
• Uses your tool of choice or O365/SharePoint/Power Platform environment.
• Notations including UML, IDEF, BPMN, Archimate, Process Maps etc.
• Business Process Automation with the Microsoft Power Platform
• Workflow analysis
• The application of techniques that support information exploitation

Benefits

• Efficient and effective business processes that focus on delivering value
• Optimised and effective use of Cloud services
• Increased staff productivity through better ways of working
• Improved understanding and predictability of demand and resource peaks
• Improved collection and exploitation of business intelligence
• Better understanding of where the organisation functions can be optimised
• Articulates the optimal operating model for the business
• Maximises the business impact from new and existing technology
• Puts in place a regime of Continuous Process Improvement
• Knowledge transfer across your team ensuring ongoing process maintenance

£845 to £2,360 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidding.UK-Europe@uk.bmt.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

995093714642174

Contact

Edyta Redfern
07717705919
Bidding.UK-Europe@uk.bmt.org

Planning

• Planning service: Yes
• How the planning service works: To help you plan how to implement cloud and software services, we utilise our knowledge and extensive experience within the IT industry to summarise software solution/cloud hosting options - highlighting key business considerations such as licensing costs and benefits and advantages/disadvantages of each option. We leverage our ISO27001 accredited processes to investigate, advise on security considerations and data classification. We can also leverage and adapt our BMT cloud architecture framework to help accelerate the pace of work and reduce costs. ; ; Our team of specialists include Cloud Solution Architects, Cyber Security Consultants, Business Analysts, Enterprise Architects, Data Scientists, Cost Modellers, Service Managers and Project/Programme Managers who will collectively deliver, as and when needed, across the value chain. We will work with you to:; ; • Review your ICT strategy making recommendations where needed; • Establish baseline architecture to capture your ‘as is’ situation; • Analyse ‘as is’ architecture and refine strategic options aligned to your business outcomes; • Identify business and technical requirements across all lines of development; • Map requirements to costed solution options; • Establish a cloud governance framework; • Plan the migration; • Optionally project manage the transition to cloud; • Embed new cloud services into the business
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training consultants analyse, design, deliver and assure training programmes as part of an organisation’s digital transformation, including migration to cloud software and hosting services. We help organisations reduce risks, gain efficiencies, and achieve training needs with a comprehensive through life service that draws on our domain expertise.; ; We draw on our full breadth of skills from experienced training consultants through to human factors experts and futurists. We combine domain knowledge and independence with innovative technology to help customers achieve their training needs in ever more demanding and complex environments.; ; By understanding our customer’s objectives, we help identify knowledge and skill gaps, to create blended training solutions. We use the most appropriate methods and media to deliver learning outcomes or behavioural change for organisations and their people. ; ; We understand our customer’s training solutions need to keep pace with their evolving operations. We continually invest in researching, understanding and using these new technologies, so we know how they will impact our customer’s future training needs and solutions. ; ; We deliver:; • Skills, Training, Development Needs Analysis; • Bespoke training ; • Off-the-shelf courses ; • Online interactive training solutions and eLearning packages; • Training programme assurance; • Coaching, mentoring; • Culture and behavioral change
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We communicate effectively with your stakeholders and end users to ensure they understand the potential benefits and the impact, scope and scale of change needed during implementation to bring about successful transformation. We support cloud migrations through the key stages including Pre-Mitigation Planning, Build and Test and Execute.; ; We offer a combination of approaches to the delivery of a migration service most appropriate to your particular needs, which include: ; • A fully managed service ; • Management of ICT implementation, reporting back to you on agreed metrics at agreed intervals ; • Data Migration – including assessment and agreement of data governance policies to ensure that data is handled securely and data quality is maintained ; • Security governance – in-line with ISO27001 ensuring applicable policies are adhered to; • Consultancy - the provision of specialists into your implementation teams to provide targeted advice, or specific skills where there is a deficit ; • Mentoring – upskilling of your implementation team; • Implementation Training - working with you to design and, if required, deliver training to upskill your team when a greater degree of upskilling is required; • Engagement with existing service management and support incumbents and knowledge transfer.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Software Quality Assurance services include the following:; • Assurance over the development processed and implementation plans to increase confidence in the outcomes; • Training, coaching and mentoring to help ensure effective delivery within the formal process and practices; • A dedicated and experienced test team; • Appropriate testing performed through all phases of delivery; • Automated and fully traceable unit, system and integration testing using a wide range of toolsets including Selenium, Cypress, Jira/TM4J and Cucumber; • Non-functional testing including performance, scalability and reliability; • Performance/Load Testing - using applicable software tools (such as Jmeter) to simulate, record and analyse peak usage and load scenarios; • Accessibility Testing - using tools such as Powermapper SortSite, Axe, Wave and Lighthouse; • Full User Acceptance Testing to ensure deliverables genuinely meet needs of users; ; Our flexible, business driven, agile processes ensure project progress is always aligned to strategic objectives and delivering benefits, even as they evolve over time. ; ; BMT is certified to ISO 9001, TickITplus quality assurance, and ISO27001 information security standards. We leverage on our accredited QA procedures to support customers with quality assurance and performance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: BMT provide different cloud hosting support options, dependent on the criticality of the hosted system and the customer needs. All of our hosting options are backed up by a Service Team which is comprised of a number of experienced first line support technicians and second/third line software analysts, developers and test analysts. ; Our helpdesk support service is available between 08:00 – 17:00 (UK hours) Monday to Friday excluding Public Holidays. Users can call our helpdesk directly (on a Bath, UK fixed line) or email the helpdesk with any issues. Our support levels include different Service Level Agreement (SLA) options. Our SLAs have defined Severity Categories with associated reporting procedures and response/resolution timescales against all support requests.; We also provide a range of support across the initial stages of your Cloud services procurement including cost management, procurement, optimisation, efficiency analysis, process analysis, requirements analysis, budget setting, governance, modelling and process/guidance, schedule analysis and strategy alignment.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: BMT provide different Service Level Agreement options, dependent on the criticality of the hosted system and the customer needs. All of our hosting options are backed up by a Service Team which is comprised of a number of experienced first line support technicians and second/third line software analysts, developers and test analysts.; ; Our helpdesk support service is available between 08:00 – 17:00 (UK hours) Monday to Friday excluding Public Holidays. Users can call our helpdesk directly (on a Bath, UK fixed line) or email the helpdesk with any issues. ; ; Our support levels include different Service Level Agreement (SLA) options. Our SLAs have defined Severity Categories with associated reporting procedures and response/resolution timescales against all support requests. ; ; The support options we provide include training packages comprising on-site classroom training sessions, administrable on-line training/guidance tools and web-enabled, interactive, training systems. Please refer to the Pricing Document for costs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 11/01/2023
• What the ISO/IEC 27001 doesn’t cover: All services are covered by ISO27001:2013
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • BMT systems comply with all regulatory, customer security requirements
  • BMT systems comply with all GOV.UK published Industry Security Notices
  • BMT systems designed using GOV.UK Secure by Design (SbD) principles
  • BMT systems were registered, accredited in DART Ref: ISN 2023/10

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BMT is a socially responsible company, aware of the need for change and is committed to reducing negative environmental impacts. We actively address climate change through a comprehensive approach, that focuses on reducing our internal carbon footprint and promoting sustainability across our operations. Having been ISO14001:2015 accredited since June 2018, BMT is committed to being an organisation that improves its environmental performance through the internationally recognised standard. ; ; Remote Work and Telecommuting: The company encourages remote work to cut down on employee commuting, significantly reducing transportation-related emissions. ; ; Responsible Business Travel: BMT leverages virtual meeting technologies to reduce the necessity for travel. When travel is inevitable, employees are guided to use public transport and environmentally friendly options, while the company offsets the carbon emissions produced. ; ; Green Office Initiatives: BMT has implemented energy-saving measures within our offices and any upgrades are made with a focus on sustainability, to minimize energy consumption and emissions. ; ; Energy Management: Energy usage is meticulously monitored and analyzed through energy management systems, ensuring operational efficiency, and identifying opportunities for further energy savings. ; ; Supplier Engagement: BMT demands eco-friendly practices from its suppliers, aiming for sustainability throughout the supply chain. ; ; Employee Engagement and Training: Staff members receive training on environmental practices and are encouraged to participate in the company’s sustainability efforts. ; ; Sustainability Policy and Reporting: The firm adheres to a robust Sustainability Policy and engages in transparent reporting to track its environmental performance, setting targets for continuous improvement. ; ; Sustainable Technology Investment: Internally, BMT invests in sustainable technologies that benefit its operational practices, such as software to enhance project efficiency and energy-conserving IT equipment. ; ; Through these focused internal strategies, BMT lessens its environmental impact and demonstrates industry leadership in sustainability, fundamentally contributing to the global fight against climate change.

  Tackling economic inequality

  Innovation: BMT is proud to be a founding member of the South-West Regional Defence and Security Cluster (SWRDSC), the first pan-Defence and Security Cluster in the UK. It forms a collaboration led by industry and academia, supported by government. The aim of the cluster is to raise the profile of regional Defence and Security capability to stimulate greater sector knowledge, business, economic growth, and productivity across the South-West region. The South-West is home to many innovative businesses and the cluster aims to strengthen investment and partnerships, to help build capabilities and attract and compete for talent. Its purpose is to enable the sector to collaborate, overcome barriers to entry and help supply chains to complete and realise new technologies. ; ; Apprenticeships: BMT has an established, sustainable, valued, and recognised apprenticeship scheme, which demonstrates our commitment to our professions and underpins our passion for STEM. Our aim is to support young people with work experience and placements. Our apprentices form a critical part of our talent pipeline, bringing fresh ideas and innovative ways of working. BMT’s programme offers renumeration to market pay rates, a choice of inspiring roles working alongside experience staff, and support to achieve recognized qualifications. We include an apprenticeship levy to sponsor the student’s academic studies and leave days to attend college. ; ; Recruitment: We take an ‘outside the box’ approach to recruitment, ensuring opportunities are accessible, regardless of background or circumstance. We actively engage with local employment agencies who support the recruitment of specialist and hard to recruit employees. Our ‘Returners Programme’ taps back into people with skills at the core of BMT’s business, but who have fallen outside of normal career pathways due to challenging circumstances. We have employee networks in place to ensure these individuals have the support they need to thrive in our business.

  Equal opportunity

  Social values are at the core of our commitment to Diversity, Equity and Inclusion (DE&I). We believe a proactive, strategic approach to DE&I is essential to sustaining a successful and progressive business. This is why DE&I did not begin with just a policy, but a strategy, which actively promotes DE&I activity and is embedded as part of our strategic planning with set business objectives, supported by funding and resource to deliver. ; ; Our objective is to provide a safe, fair, supportive and sustainable working environment where employees enjoy work, grow, develop and benefit from the collective success of BMT. We review formal measures such as the Good Work Plan to ensure we are constantly working to best practice. As an EBT (Employee Benefit Trust), we are a business that promotes and thrives on communicating with our employees and doing what is best for them, always. ; ; BMT is committed to providing equal opportunities, which is supported by the following undertakings at BMT: ; ; 1. Apprentices, Graduates, Year in Industry and Summer Placements - We advertise at a broad range of universities across the UK to ensure we reach as many parts of society as possible. ; ; 2. Recruitment Passport Training – to ensure our processes are free from bias ; ; 3. STEM events across universities and schools in diverse areas to attract young people into STEM careers. ; ; 4. A commitment to providing fair and equal pay to all our employees. ; ; 5. Regional DE&I forums which allow representatives from across BMT to recognise challenges we may face in this space and define action plans to resolve them. ; ; 6. STEM returners programme - facilitating the return of skilled professionals to the STEM industry after a career break. ; ; 7. Supporting employee wellbeing ; ; This is a sample of what BMT do every day, to ensure equal opportunities for all.

  Wellbeing

  BMT is an Employee Benefit Trust, and we truly value the health and wellbeing of all our staff, this is demonstrated through our global wellbeing strategy that seeks to improve physical, financial and mental health. BMT believes that a proactive approach to health and wellbeing of our employees is fundamental to the success of our business. This means that we adopt a positive mindset and total commitment to understand and address health and wellbeing inside our organisation. ; ; At BMT we aim to integrate wellbeing into all work activities and practices, creating a positive environment that is compatible with promoting staff engagement, performance, and achievement. Active measures in place at BMT to support health and wellbeing, including physical and mental health include: ; ; Regular conversations with line managers and wellbeing champions ; ; A £250 per year Wellbeing Fund for each employee to help fund activities that support personal development and/or wellbeing. ; ; Employee wellbeing events such as facilitated sessions with MIND on mental health in the workplace. ; ; Mental Health First Aiders and Champions in place across the organisation. ; ; A “Wellness Zone” on our internal intranet with a range of resources and tips that are regularly updated. ; ; Wellness Rooms in offices – providing a quiet and relaxing space for employees to access when required. ; ; Flexible working practices to enable employees to have a good work/life balance. ; ; Ensuring all employees have access to resources such as: Private Medical Insurance, Employee Assistance. ; ; Programme (EAP), Eye Tests and Glasses, Flu Jabs, Health and Wellbeing Events and a Cycle to Work Scheme

Pricing

• Price: £845 to £2,360 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidding.UK-Europe@uk.bmt.org. Tell them what format you need. It will help if you say what assistive technology you use.