CLEAR VISUAL COMMUNICATIONS LTD

NowSignage - Digital Signage

NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.

Features

• Multi-zone layouts that are dynamic and customisable
• Multi-screen content scheduling
• API integration with Microsoft Power BI and Google Suite
• IPTV, social media and RSS feed publishing
• YouTube, news, weather, travel and more
• In-platform app store and widgets, plus custom integrations
• Roles and permissions for user access
• Screen Synchronisation, content triggers, room booking and capacity management
• Video walls - single or multi-zone layouts
• Remote device and data management

Benefits

• Publish Content to multiple devices at a click
• Digital Notice Boards
• Scheduling - Display any type of content on any screen
• Multizone Content split a single screen into three areas
• Proof of play Look at content before publishing
• Capacity Counting - people counting
• Integrate Room booking into your Signage
• Screen Synchronization
• Real-time text Announcements
• RSS News Feeds

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

995189797653198

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Media Services
  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Android 5.1+
  • Windows 8+ (64 bit)
  • LG WebOS 3.2+
  • Samsung Tizen 4.0+ (SSSPv6)
  • Brightsign Series 3+
  • MAC OS X 10.10 Yosemite+

User support

• Email or online ticketing support: Yes
• Support response times: 2-hour response - Monday to Friday 8am - 6pm - out of hours support and weekend support is also available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: None
• Onsite support: Yes
• Support levels: ClearVC provide four levels of AV/ VC maintenance contract- Standard, Standard Plus, Premium and Premium Plus, with varying degrees of cover and price; ; Standard Plus - Suppliers SLA; Standard Plus - ClearVC Helpdesk, Telephone, email, portal, video 8am - 6pm - starts from £195.00 per year.; ; Premium - everything in Standard Plus, along with engineer onsite within 48 hours - starts from £395 - per year; ; Premium Plus - everything in Standard Plus and Premium, along with the engineer onsite within 24 hours - starts from £495 - per year.; ; We also provide complete bespoke service plans based on customers needs and requirements including outside of business hours, evenings and weekends
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Our training program is designed to maximize flexibility and effectiveness. Participants can engage through their preferred video platform, ensuring that each can learn in a familiar and comfortable setting. The initial training will be delivered online, with comprehensive support and guidance provided by our experienced instructors.; ; Throughout the duration of the contract, we will continue to offer additional training sessions. This ongoing support is aimed at reinforcing learning, introducing new skills as needed, and addressing any emerging challenges.; ; Additionally, we will provide a range of training documents. These resources are designed to support independent learning and can be accessed at any time, allowing participants to review and consolidate their knowledge at their own pace.; ; This dynamic approach ensures that all participants receive the tools and knowledge they need to succeed, with the flexibility to adapt to individual learning styles and schedules.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users will be able to download content they have loaded to the service. No data is stored in the platform beyond the contract expiry. see NowSignage Privacy Policy
• End-of-contract process: At the conclusion of the contract period, we conduct a thorough review session with the client to discuss the achievements and any outstanding goals. Clients will have the option to renew their contract, modify it for different services, or conclude the services entirely. All account data or project results will be finalised and securely delivered to the client. A final report summarising the collaboration and outcomes will also be provided, ensuring transparency and accountability. The price of the contract typically includes all the core services agreed upon at the outset, such as regular training sessions, access to all necessary software for the duration of the contract, and standard customer support. Not included in the base price are premium support options, additional on-demand training sessions beyond the standard provision, and specialized consulting services. These services can be availed for an extra cost. All potential additional fees are clearly outlined at the contract's start to avoid surprises.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, browser based so fully responsive.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based log in accessible cloud-based portal
• Accessibility standards: None or don’t know
• Description of accessibility: None
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can access their data or modify it if having an API with the proper permissions. Users can not access or modify data not related to them.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NowSignage have an open API, so users can integrate with the product via an API integration

Scaling

• Independence of resources: NowSignage continually monitor the infrastructure and have automated alerts on all different kind of metrics (CPU usage, Memory usage, etc...) to detect if there is a need to scale one of the services. Autoscaling has also been enabled to automatically scale the servers during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Total screens, active profiles, screen status (online/offline), content playback metrics (Proof of Play)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NowSignage

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is not publicly accessible and traffic is restricted using security groups. NowSignage have daily automated backups in place with a 7 days of retention. All data encrypted in transit & rest and connections to both API and CDN are encrypted with a minimum of TLSv1.3.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: NowSignage allows users to export content by downloading media assets directly from the Content Library. Screen data and some content-related data (e.g. Social Images) can also be exported as CSV reports where supported.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Media - Videos or Images
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • MP4
  • JPeg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AWS has a service commitment to guarantee 99.9% of uptime
• Approach to resilience: Web server instances follow an automated process which allows NowSignage to start a new instance on front of their load balancer in a few minutes. These instances doesn't store any user data which allows NowSignage to destroy/create new instances easily
• Outage reporting: Automated alerts, a public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: To provide increased security of user management and platform access, NowSignage enables the ability to sign-in to the NowSignage platform using a Single Sign-on process via a company's Microsoft Azure (MS Office 365) or Google login credentials. Through this process NowSignage support SAML 2.0, which provides the account ‘admin’ with a reply URL and Entity ID which is setup with your SSO inside the Azure or Google tenant.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Information security policies and processes: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-Day FREE trial with no obligation; ; Users can access the entirety of the NowSignage feature set within their free trial, including our Microsoft & Google Integrations

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CQS
• ISO 9001 accreditation date: Monday 14 July 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers our quality management system for the “Supplier and installer of workplace technology” only. ; ; Therefore, it does not cover:; ; Any activities outside the certified scope, such as services not related to supplying/installing workplace technology; ; Customer-owned systems, networks, or third-party platforms that we may interface with; ; Manufacture of hardware products (we supply and install, but do not manufacture)
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 89f046bb-6c18-4d78-84cd-323e56e51fbc
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.