Transputec Limited

AWS and Azure Support

Transputec offers comprehensive IT support for AWS and Azure cloud infrastructure, including 24/7 monitoring, support, regular patching, performance optimisation, security management, and client onboarding/offboarding processes. These services ensure high availability, security, and customer satisfaction

Features

• Infrastructure Management
• Change Control
• Disaster Recovery
• Billing and Client Management
• Security
• Reduced Downtime: Through high availability and DR platform
• Faster Issue Resolution
• Self-Service Options

Benefits

• High availability. Proactive capacity management, 24/7 monitoring, remediation systems.
• Managing changes to services including server and network
• Maintaining DR platform to comply with business continuity practices.
• Tracking of client billing for IT services and support service
• Identity and access management, encryption, threat protection, safeguard data
• Extensive knowledge bases, to empowers users to find solutions

£350 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

996009652082548

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

Planning

• Planning service: Yes
• How the planning service works: Support buyers with information gathering and goal setting: Understand the customer's current IT infrastructure, their business goals for using cloud services, and any specific challenges they want to address.; Workload Analysis: Help customers identify applications and data sets that are good candidates for migration to the cloud, considering factors like scalability, security needs, and integration requirements.; Identify Resources: Point customers to relevant documentation, tutorials, and training materials to deepen their understanding and prepare for implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS Cloud Services

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Support buyers with providing information and understanding their current environments; Work with buyers to analyze their existing IT infrastructure, applications, and data. Identify dependencies and potential challenges during migration.; Performance Monitoring and Optimisation: Help buyers track performance metrics in the new cloud environment and identify areas for optimization to improve efficiency and cost-effectiveness.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS Cloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Usability Testing: By analysing user behavior patterns and feedback, help identify usability issues within the cloud service. ; Scalability Testing: Help design tests to simulate increased user load and assess how the cloud service performs under stress. This helps identify potential bottlenecks and ensure the service can handle peak traffic.; Load Testing: We help design basic load testing scenarios and analse results provided by cloud providers' built-in testing tools.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Other
• Other security services:
  • CISO as a service
  • PenTesting
  • Security Testing Tool Research
  • Research & Vulnerability Awareness
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Support consists of Deployment and Configuration: We offer services to help deploy and configure AWS and Azure environments. This includes creating virtual machines, setting up storage, and configuring security settings.; Ongoing Management and Optimization: We provide ongoing management of client cloud infrastructure. This can include tasks like patching software, monitoring performance, and optimizing resource utilization to reduce costs.

Service scope

• Service constraints: Most support is provided remotely, Onsite is available at additional charge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to the agreement 24x7x365; ; Email Updates based on priority level; Priority (Severity) 1 Updates to be provided within 30 minutes of the first response and every 60 minutes thereafter unless agreed otherwise ; ; Priority (Severity) 2 Updates to be provided at intervals that are no greater than 60 minutes unless agreed otherwise; ; Priority (Severity) 3 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise; ; Priority (Severity) 4 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Messaging and ServiceDesk
• Web chat accessibility testing: None
• Support levels: Support charging is subject to scope of supported environment - service offering is typically 24x7x365, with platform support (excluding license costs) being £45,000 - £150,000 depending on the number of servers in the cloud and services.; We provide 1st, 2nd and 3rd Level support.; We can provide technical account manager; ; For logging or recording requests: ; 24hrs/365 days ; 00:00-23:59 7 days per week; 52 weeks per year ; Calls received by telephone during the Service Window will be logged immediately. ; Emails shall be logged within 15 minutes of receipt. ; ; For executing or performing requests Remote Support– 24hrs per day; 7 days per week; 52 weeks per year

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure and AWS Cloud Service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRGA Limited
• ISO/IEC 27001 accreditation date: 31st May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing relevant to this framework response
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISO 14001:2013 certified; Science Based Targets Initiative registered; Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

  Equal opportunity

  Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

  Wellbeing

  Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme; https://www.transputec.com/about-us/our-charity-partners/

Pricing

• Price: £350 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.