TPG SERVICES LIMITED

Resource and Schedule Optimisation

tpgroup's Resource and Schedule Optimisation tool (Optimiser) is a dynamic decision support tool for organisations that need to plan capacity and optimise the availability of critical resources within their enterprise. Optimiser enables the optimised scheduling and allocation of critical resources (e.g. operators, equipment, etc.) based upon environmental circumstances in real-time.

Features

• Applies metaheuristic approach to rapidly explore large-scale, multidimensional decision spaces
• Reconfigurable based on enterprise priorities (e.g. productivity, costs, etc.)
• Responds to environmental circumstances (e.g. lead times, demand, etc.)
• Dynamic and rapid rescheduling and reallocation of resources in real-time
• Ability to explore different (what-if) scenarios
• Ability to trade-off accuracy versus immediacy of decision making
• Supports business continuity planning – assessing enterprise resilience
• Supports long-term planning and allocation of resources
• Supports organisational design – determining the optimal investment
• Works across enterprise, either single or multiple sites

Benefits

• Maximise enterprise agility - flexibility & responsiveness to change
• Minimise carbon footprint
• Maximise enterprise resilience - reduce vulnerability to change
• Minimise costs
• Maximise resource utilisation
• Minimise time taken
• Minimise spares holdings
• Maximise productivity
• Faster than traditional tools (15s Vs 3Hrs)
• Support open standards - agnostc of input data

£0.00 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@tpgroup.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

996085177333667

Contact

Luke Tucker
07710 711 983
frameworks@tpgroup.uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We carry out regular planned maintenance and product updates to our services to ensure customers are using the most secure and up-to-date version. We provide our customers with an agreed notice period for any planned downtime of a service.
• System requirements:
  • Microsoft Windows 10
  • Processor: 1.6GHz x64-based processor
  • Installed Memory (RAM): 8GB
  • System Type: 64-bit Operating System

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This will be agreed with user at point of contract.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: This will be agreed at point of contract. Examples include on site training, online training and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This will be agreed at point of contract, this is likely to take the form of CSV File export.
• End-of-contract process: This will be agreed at point of contract.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: As part of the implementation an agreed level of dedicated resource will be allocated to the users requirement.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV Files
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This is agreed with users at point of contract.
• Approach to resilience: This information is available on request.
• Outage reporting: This is agreed with users at point of contract.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: This information is available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: This information is available on request, and will be provided to users at point of contract.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This information is available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This information is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This information is available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: This information is available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  TPG Services Ltd is committed to working to the highest ethical, safety and environmental standards in the UK. We consistently seek to drive the right behaviours by forging a culture based on respect and responsible business practices – a culture that supports our people in making ethical and sustainable decisions. We actively look to Influence clients and suppliers to think about sustainability in solutions offered. ; ; To engage with our communities to support environmental objectives, our office locations are on sites which are environmentally friendly, such as our Bristol office which achieved CEEQUAL Very Good rating, in addition to the internationally recognised BREEAM Excellent standard. It includes the use of a biomass boiler which supports energy requirements, using locally sourced wood chip. As well as energy efficient buildings and systems, the wider site supports and encourages sustainable travel with footpaths, cycle paths, electric car charging points and sheltered bus stops as well as electric and Brompton bikes available for tenant use. We also provide all on-site workers with refillable water containers and encourage working from home where possible.; ; We compare our business performance to sector and industry benchmarks, to ensure a detailed understanding of what good looks like and engage with stakeholder feedback to enable constant improvement. As part of our environmental responsibility, we pledge to achieve Net Zero by 2050. Our Full Carbon Reduction plan can be found here: ; ; https://www.tpgroupglobal.com/carbon-reduction-plan-for-tpg-services-ltd
• Covid-19 recovery:

  Covid-19 recovery

  TPG Services Ltd has created new opportunities and jobs, which will support those affected by the consequences of COVID-19. In supporting skills development of our employees, we provide access to apprenticeships, training and Corporate Personal Development. We adopt recruitment practices and employment conditions which include the five foundational principles of quality work, as set out in the Good Work Plan e.g. fair pay, participation and progression, voice and autonomy. This is done to ensure; we attract quality candidates from across all backgrounds and socio economic status’, minimise our staff turnover, improve levels of staff diversity and increase productivity. Our flexible working policy enables TPG Services Ltd to offer employment to groups facing challenges due to; disability, geographic location and/or a continued need to shield as a result of the COVID 19 pandemic. ; ; We are committed to driving equal opportunities, including reducing the disability employment gap via our Disability Confident Scheme, taking measures to ensure equality and accessibility, without discrimination, to employment and opportunities, which we monitor through the use of employee surveys and on-going engagement. Additionally, since 2019, TPG Services Ltd has supported #PurpleLightUp, which is a global movement that celebrates and draws attention to the economic contribution of the 386 million disabled employees around the world.; ; As part of our response to tackling the impact of COVID 19 on health, and to assist in reducing the demand on public services, we provide a Mental Health First Aid team and on-going employee access to webinars on physical and mental health, wellbeing, financial health and more. We have also invested in an Employee Assistance Programme via Health Assured.
• Tackling economic inequality:

  Tackling economic inequality

  TPG Services Ltd embraces supplier diversity, taking a proactive active approach to ensure that all relevant, potential suppliers have a fair and equal opportunity to compete for business within our supply chain. We include micro, small and medium enterprises, 'local' vendors (where 'local' is defined by the scope of the contract) and enterprises that are majority owned and controlled by minority groups including, but not limited to, armed forces veterans and service leavers.; ; We work with our buyers to understand their priorities and social value commitments, and work to embed these priorities, and our buyer agreed equality and diversity processes, into our supplier relationships. One of the ways we approach this is through our Enterprise Technical Alliance (ETA) constructs to offer a successful route to market for our broad range of suppliers. TPG Services Ltd believes this approach provides better value for money, promotes innovative solutions and offers government entities access to niche subject matter expertise and knowledge across complex programmes and issues. Utilisation of the ETA constructs gives a commercial advantage by reducing commercial risk by offering a wider and more diverse supply chain. ; ; TPG Services Ltd has several measures in place to mitigate and manage cyber security risks within our supply chain. We actively engage with our supply chain to identify and build resilience against cyber security risks. We are committed to adopting the required technical standards and best practice for appropriate cyber security controls, holding Cyber Essentials and Cyber Essentials Plus accreditations, (the UK Government schemes, devised with the National Cyber Security Centre), to ensure a high standard of operation of the secure management of electronic data.
• Equal opportunity:

  Equal opportunity

  TPG Services Ltd values the benefits that a diverse workforce brings to our organisation and is fully committed to the elimination of unlawful and unfair discrimination. We will not discriminate because of disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. We also commit to not discriminate because of any other irrelevant factor and actively build a culture that values meritocracy, openness, fairness and transparency. ; ; As part of our commitment to equal opportunities, we aim to ensure that: ; • All recruitment and employment decisions are made based on fair and objective criteria. ; • Job descriptions and job selection criteria are limited to those requirements, which are necessary for the effective performance of the job. ; • Structured interviews are conducted on an objective basis, and personal or home commitments will not form the basis of employment decisions unless necessary for the performance of the role. ; • Wherever possible, the company will make adjustments to ensure that all employees can participate fully in the workplace. ; • Jobs at all levels are open to flexible working from day one for all employees.; • We conduct regular pay reviews and audits.; • We have positive action schemes in place to address under-representation in certain pay grades.; ; All of our employees, associates and supply chain members are responsible for the promotion and advancement of our Equality and Diversity policy. Staff in supervisory and managerial roles have particular responsibility for ensuring that we work in accordance with our policy and for dealing immediately with any breaches.
• Wellbeing:

  Wellbeing

  TPG Services Ltd is committed to supporting the health and welfare of all our employees, including those with mental health problems, to remain in, and thrive through, work. As part of our commitment to the wellbeing of our employees, we have invested in an Employee Assistance Programme provided through Health Assured, which provides all of our employees, and their immediate family members, with access to a 24/7 confidential helpline that can be used for a variety of reasons including: family issues, financial information, childcare support, housing concerns and stress and anxiety.; ; All of our employees also have access to the Health assured, ‘My Healthy Advantage’ App, which provides industry-leading features designed to improve the user's mental and physical health by using personal metrics to set goals and achievements across 4 key categories – wellness, wellbeing, engagement and reward & recognition. ; ; Key benefits of the My Healthy Advantage app include:; • A Health Hub with a range of learning materials and personalised content about different aspects of wellbeing, including articles, videos and podcasts; • A four-week programme and mini health checks for users to improve their lifestyle; • Trackers for mood, steps, water intake, weight and sleep; • Breathing techniques - three exercises to help users take a break and focus on their wellbeing; • Leader boards for users to take part in challenges with their colleagues, using the app’s trackers, where users can encourage each other; • Achievements for completed goals that each client can set up and customise for their teams; • Apple Health and Google Fit compatibility; ; We also provide access for our employees to trained Mental Health First Aiders as a point of contact if they, or someone they are concerned about, are experiencing a mental health issue or emotional distress.

Pricing

• Price: £0.00 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@tpgroup.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.