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NAK Consulting Services Ltd

Microsoft Azure Managed Service - Relay

Relay of requests to Microsoft for Cloud Solution Provider (CSP) Azure subscriptions Buyers have procured from NAK

Features

  • Ability to log Azure support requests with Microsoft
  • Azure quota increases
  • Creating Azure Reservations

Benefits

  • Vendor level support
  • Capacity increases
  • Cost saving

Pricing

£0.00 to £0 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 6 2 4 1 0 6 0 7 5 3 0 1 1

Contact

NAK Consulting Services Ltd Richard Howes
Telephone: 08450 230 286
Email: richard.howes@nak.co.uk

Planning

Planning service
Yes
How the planning service works
NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
NAK offer support services for Microsoft Azure. The Relay service allows customers to log tickets with Microsoft via NAK. Further details in the Service Description.

Service scope

Service constraints
The Relay service does not include any management of Azure resources, Fin Ops reviews or consultancy days.

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Relay of Azure Support Requests to Microsoft - Response SLA: P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours Relay of Quota Increase Requests to Microsoft - Response SLA: 8 hours Creation of Azure Reservations and Azure Savings Plans: - Response SLA of two business days - Resolution SLA of two business days (once buyer has provided all required information)

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
27/01/2024
What the ISO/IEC 27001 doesn’t cover
NAK's lab environment
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Buyers who procure Microsoft Azure Managed Services support the economic growth of NAK Consulting Services as an SME, resulting in the creation of new jobs and distribution of new skills.

Pricing

Price
£0.00 to £0 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.