FAULTFIXERS TECHNOLOGIES LTD

FaultFixers CAFM: Estates, Maintenance, Facilities Compliance & Enterprise Asset Management software

FaultFixers is a global provider of AI-powered CAFM (Computer Aided Facilities Management) software (Mobile App & Web App). FaultFixers is designed to support organisations audit, manage, and improve their level of statutory compliance, FM inspections, manage reactive work orders and remedial-works, and improve organisational performance with intelligent asset lifecycle tracking.

Features

• Market-leading CAFM for centralised estates, facilities, and maintenance management platform
• Intelligent planned, reactive maintenance workflows
• Facilities compliance tracking and reporting with automated statutory compliance reminders
• Enterprise asset management and configurable asset register with full-lifecycle visibility
• Role-based access controls by site or building
• Mobile-friendly access for engineers and contractors
• Incident, risk, and safety management tools
• Reporting dashboards and audit-ready exports
• SLA monitoring and response tracking
• Secure, UK-hosted cloud SaaS platform

Benefits

• Simplified compliance with statutory and regulatory requirements
• Highlight/manage actions derived from compliance and PPM inspections.
• Better asset utilisation, lifecycle planning, and forward asset planning
• Improved communication between stakeholders
• Improved service levels and SLA performance
• Better contractor oversight and performance management
• Faster fault resolution and response times
• Real-time job updates and reduced paperwork using mobile app
• Delivery of high-quality, real-time management information and dashboards
• Manage workplace risk through H&S and statutory compliance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@faultfixers.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

996316588428737

Contact

FaultFixers G-Cloud Team
+44 (0)20 3371 8316
hello@faultfixers.com

About the service

• Service categories:

  Applications

  Enterprise resource management

  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: FaultFixers is primarily used as a standalone centralised CAFM and helpdesk system to cover reactive work orders, planned maintenance scheduling, statutory compliance schedules and tasks, enterprise asset registers and asset lifecycle planning, digital maintenance procedure checklists, contractor and SLA management. FaultFixers can also integrate with other softwares via custom APIs.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet access - 1Mbps minimum
  • Requires FaultFixers Software Licences
  • Free trials are available

User support

• Email or online ticketing support: Yes
• Support response times: We typically respond to support questions within five minutes during UK business hours. Response times may vary depending on the nature and priority of the request, and client-specific service level agreements (SLAs) are agreed to reflect individual operational requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Web chat functionality, including our AI-driven support assistant (Doug-bot), has been tested internally using common assistive technologies such as screen readers, keyboard-only navigation, and browser accessibility tools. This testing focuses on ensuring chat interactions are readable, navigable, and usable without reliance on a mouse. Feedback from users and ongoing monitoring is used to refine responses, interaction flow, and accessibility behaviour. We continue to improve accessibility as part of our iterative product development process.
• Onsite support: Yes, at extra cost
• Support levels: FaultFixers Customer Support is provided in accordance with the following Key Performance Indicators;; ; Priority 1 – Core System Critical: downtime affecting all FaultFixers service users. ; Response time: Respond within 2 hours and recover within 4 working hours (During normal working hours) – 98%; ; Priority 2 – Incidents which result in an interruption to business performance but not causing major disruption; Response time: Respond within 8 hours and recover within 24 hours – 98%; ; Priority 3 – Bug Fix – Incident causing an individual disruption without a suitable work around and being available; Response time: 2 working days – 98%; ; Priority 4 – Minor Bug – Incident causing an individual disruption without a suitable work around being available; Response time: Next feature release
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: FaultFixers will deploy an dedicated implementation team who will configure the system to match customer requirements. FaultFixers helps users to configure, implement, and mobilise the system through:; ; * Onsite/Remote training - we provide training for the buyers project team, System Administrator(s) and end user training, typically using customer's preferred method of train-the-trainer approach (Onsite training is a paid-for service).; * E-learning - a dedicated e-learning suite is available within FaultFixers' web application and provide e-training on all FaultFixers features and customisations available. ; * User documentation - This includes User Guides, Technical User Guides, System Administration User Guides and Business Process Descriptions (BPD’s); ; User manual PDFs covering all functions are also issued at mobilisation and re-issued by automated email ahead of new version releases. Role Specific User Manuals and ‘how to’ guides are also available to individual Users based on their level of access and/or responsibility via their various dashboards.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data within the system can be exported into CSV, PDF and Excel formats
• End-of-contract process: There is no cost for contract end. FaultFixers will assist the customer in data extraction if required
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The core functionality of the service is consistent across both mobile and desktop. The desktop interface provides full system access and is optimised for configuration, reporting, and administration tasks. The mobile service is optimised for on-site and field-based use, focusing on task execution, fault reporting, job updates, and data capture, with a simplified interface designed for smaller screens. Both interfaces access the same underlying data and security controls.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: FaultFixers has several service interfaces designed for differing user-types and/or role. At a high level there are 3 service interfaces:; ; - FaultFixers Teams Web (back office dashboard and full system access is optimised for configuration, reporting, and administration tasks); - FaultFixers Teams App (back office iOS and Android App optimised for on-site and field-based use, focusing on task execution, fault reporting, job updates, and data capture); - FaultFixers Reporter App (a free service available through a dedicated iOS or Android app and Web App, allowing end-users to report issues directly into client's helpdesk and reactive triaging centre.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Standard accessibility features can be used.
• API: Yes
• What users can and can't do using the API: FaultFixers is able to interface with any 3rd party system that supports API integration.; ; FaultFixers' technical interfacing team will help all clients set up the service.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: FaultFixers describe this as 'configuration' rather than 'customisation' as all changes can be made by System Administrator(s) without the need for programming or reliance on FaultFixers support. ; ; The following can be configured in the system;; - Changing users permissions; - Adding / removing users; - Editing field terminology; - Editing field positions; - Determining mandatory and optional fields; - Adding / editing reports; - Changing workflows; - Digital Forms and Smart Checklists; - KPI and SLA Reports; - KPI and SLA, user, team, account-level Dashboards; - Branding

Scaling

• Independence of resources: As FaultFixers provides a shared cloud environment, some infrastructure components are shared but we utilise cutting-edge load balancing and automatic scaling of backend services to ensure demand is met for each client.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a range of operational and performance metrics to support service management and continuous improvement. These include system availability, response and resolution times for support requests. Metrics are available through reporting dashboards and exportable reports, enabling customers to monitor performance, and support audit and governance requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: FaultFixers built in BI/Report explorer allows users to select the fields required in the export. Once selected the user is able to export in CSV and PDF formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • MS Word
  • MS Excel
  • JPG, PNG, and other image file types
  • MP3, WAV, MOV and other video file types
  • EML and other email communication file types
  • CAD, DWG, and other design and modelling file types
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • MS Word
  • MS Excel
  • JPG, PNG, and other image file types
  • MP3, WAV, MOV and other video file types
  • EML and other email communication file types
  • CAD, DWG, and other design and modelling file types

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% availability. ; ; A scheme for providing performance penalties can be negotiated with any customers who request this.
• Approach to resilience: The data centre for UK clients is located in the EEA. All infrastructure is load-balanced across 3 availability zones.; ; AWS’ data centers are state of the art, utilising innovative architectural and engineering approaches. Examples include:; o Automatic fire detection and suppression equipment; o Uninterruptible Power Supply (UPS) units; o Climate control; o Monitoring of electrical, mechanical, and life support systems; o Storage Device Decommissioning; ; All customer files and databases are stored on encrypted (AES-256) disks.; ; FaultFixers' Cloud solution has a guaranteed 99.5% availability with Cyber Essential Plus independently verified credentials, and follow ISO27001 and SOC2 type II principles. ; ; Vulnerability scanning is performed continuously. ; Penetration test is performed annually.; ; All communication to the Cloud applications are encrypted in-transit; ; Backups are taken every 24 hours and on-demand when required. FaultFixers' infrastructure is built is Infrastructure as code and can be replicated based on a standard incident policy.
• Outage reporting: A public dashboard and email alerts (on subscription)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using Role-Based Access Control (RBAC), with permissions granted on a least-privilege basis. MFA is enforced for critical systems, and access to admin tooling is limited to essential staff, with just-in-time or break-glass procedures where applicable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cybers Essentials Plus Certified, and we also follow ISO27001 and SOC Type II principles.
• Information security policies and processes: As part of our security management process, we regularly review our server systems to ensure they are suitably designed and configured to provide the system with optimum protection. As part of this process we will identify potential threats and weak points in the system and solve any issues that arise. Our Information Security Policies and Processes incorporates:; - Network Policy; - Password Policy; - Backup Policy; - Antivirus Policy; - JML Policy; - Company Device Policy; - Major Incident Escalation Policy; - BYOD Policy; - Approved Software Policy; - Access Controls Policy; - Minimisation of Data Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: FaultFixers' SDLC is an iterative, cross-functional process involving customer support, product, sales/marketing, and engineering. Feature ideas and bugs flow from customer and sales input into a structured product strategy phase, followed by refinement, design, and prioritisation. Development follows a standard sequence of unit testing, implementation, QA testing, and release, with regular communication loops back to stakeholders to maintain alignment and ensure quality delivery.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: FaultFixers uses a structured vulnerability management process that includes continuous monitoring, regular security patching, and risk-based prioritisation. Critical vulnerabilities are addressed through a hotfix release process, and engineers are trained to assess risks during development, with high-risk issues escalated via defined procedures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: FaultFixers employs layered protective monitoring through tools like AWS CloudWatch, Sentry, New Relic, and AWS WAF. This setup provides real-time infrastructure and application insights, performance thresholds, and alerting via Slack, enabling rapid detection, triage, and response to security and operational events.
• Incident management type: Supplier-defined controls
• Incident management approach: System issues such as bugs, downtime, or misconfigurations can be reported by customers via Intercom or detected through automated tools like StatusCake, Sentry, and CloudWatch. These are escalated internally via Slack, triaged by Customer Success and Engineering, and resolved based on severity. Customers are notified upon resolution as part of an automated communication flow.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 day free trial of the full and unlimited FaultFixers product suite, including WebApp and Mobile Apps.
• Link to free trial: Www.faultfixers.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 616d59c0-5ff8-405b-a4af-baa602f2d7f3
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Fd5f7bfb-f450-489b-ae98-dcd2ee061ae9
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@faultfixers.com. Tell them what format you need. It will help if you say what assistive technology you use.