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EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Procurement Analytics

DXC Technology's Procurement Analytics is a fully managed service for processing and visualising spend data. It includes spend data cleansing, classification, enhancement and aggregation, analysis and visualisations via cloud based Software as a Service and Power BI. Supports budget management, category management, cost optimisation, supplier management, economic development, drives savings.

Features

  • Custom managed data processing service
  • Customised data visualisation and dashboards
  • Data is cleansed, classified and standardised prior to analysis
  • Managed service
  • Multiple user licenses included
  • Visualisations built for a business audience
  • User support included
  • User training
  • Accessible from any current web browser

Benefits

  • Data rendered fit for purpose for particular requirements
  • Information tailored to deliver against specific business requirements
  • Analysis based on high quality data yields superior MI
  • Reduces data cleansing and manipulation burden on internal resources
  • All team members working from single version of the truth
  • No analytical skills required to gain insights into data

Pricing

£10,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 6 3 5 5 1 1 7 7 9 2 2 8 4

Contact

EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 330 105 8389
Email: ukitenders@dxc.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Internet access
  • Web-browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mon - Fri (0900 - 1730) excluding public holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Synchronous conferencing is available via Microsoft Skype or Microsoft Teams, with dial-in options available.
Web chat accessibility testing
Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages. This will include screen-reading and navigation capabilities.
Onsite support
No
Support levels
Telephone and email support from customer services with escalation where necessary to technical resources.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
By contacting DXC though the G-Cloud contact information provided.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Video
End-of-contract data extraction
All data can be downloaded from the service at any time in xls, csv or mdb formats. Customers can request a data extraction at any time and it will be provided for them in any format they require by customer services.
End-of-contract process
At the end of a contract period, assuming that a customer does not want to renew the contract, we would deliver a data extract if required, turn off all users access and set the dataset to "dead" in our systems. If a customer requires, their data can be permanently deleted from all of our systems. All end of contract options are free of any additional charge.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Disclosed upon application.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Disclosed upon application.
API
Yes
What users can and can't do using the API
API available is a read only service. Users can access the API to extract data as required. The API service is set up for users by DXC.
API documentation
Yes
API documentation formats
ODF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Systems and resources are sized according to the number of users at any given time.

Analytics

Service usage metrics
Yes
Metrics types
We track every user's activity on our service and can provide reports on request that detail number of logins, last login date, applications accessed, reports viewed and generated, downloads completed
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are options for a user to export charts, graphs, tables and lists of data from any of the reports provided in DXC’s Spend Analytics. At the bottom of every report there are three icons, one each for exporting data in xls, csv or mdb formats. Simply clicking on one of these icons opens a dialogue box offering the user options for opening the exported file or saving it to a location of their choice.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
No guarantees are provided, we aim for 99.9% uptime and have a mirror system to ensure continued access for users in the event of main system downtime.
Approach to resilience
Available on request
Outage reporting
Should a service outage occur, all users are automatically switched to a mirrored service which will be no more than 24 hours older than the main service site. If the outage on the main database is expected to last for more than one hour, all users are notified by email and are notified again when systems are back online.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only authorised DXC staff can access management interfaces. There are no remote administration interfaces
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd’s Register
ISO/IEC 27001 accreditation date
28/05/2018
What the ISO/IEC 27001 doesn’t cover
Available on Request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow company the most demanding public standards in terms of security policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The DXC Analytics Development Team operate a tiered testing methodology for both application development and development of new reports. Our aim is to produce a zero defect product, the methodology is comprised of the following: • unit testing which is carried out by the development team • regression testing, manual functional testing, automated functional scenario testing which is carried out by a dedicated, professional software tester • user acceptance which is carried out by the product management team and customer facing staff
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular log file analysis. Patches deployed weekly. Forefront TMG and ESET for information
Protective monitoring type
Undisclosed
Protective monitoring approach
Forefront TMG and ESET are the controls we use. Regular network audits of installed software. Found compromises initiate a triage process to assess the severity of the compromise and anything deemed to be severe would result in the service being turned off. If the compromise is in our own network we would switch all users to the mirror. If the compromise is on our product we would configure users to restrict access to an appropriate level that dealt with the compromise. All found compromises are responded to immediately that they are detected.
Incident management type
Undisclosed
Incident management approach
Telephone based support for users to report incidents. Maintain an evidence log of any security incident. Log and evidence reports can be provided to customers.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

Tackling economic inequality

We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

Equal opportunity

We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for:
• Gender
• Race and ethnicity
• Disability and neurodiversity
• LGBTQ+
• Armed forces

We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

Wellbeing

Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:
Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.
Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles.
Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs).
We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

Price
£10,000 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.