COHESIVE UK GROUP LIMITED

ComplyPro Implementation and Support

Implementation services for ComplyPro Cloud Software as offered under Lot 2. Cohesive will install and configure the ComplyPro Cloud Software and will provide Project Workload and Ad-hoc support. Our implementation services are based on our extensive knowledge and experience in delivering ComplyPro solutions to users worldwide.

Features

• Standing-up of ComplyPro Cloud Software solution
• Installing of ComplyPro Cloud Software solution
• Configuring of ComplyPro Cloud Software solution
• Training and coaching in using the application and on configuration
• Consultancy to help manager peak workloads
• Ad-hoc support

Benefits

• Solution implementation with proven practices that reduce risk
• Learning and support to make your team productive quickly
• Roadmap planning to identify and implement winning strategies
• Workflow and process implementation to optimise your business’ efficiency
• Project management ensuring alignment with your business’ goals

£265 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BD_EMEA@cohesivegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

996908456721499

Contact

Matt Blackwell
+447717838847
BD_EMEA@cohesivegroup.com

Planning

• Planning service: Yes
• How the planning service works: We will collaborate closely with you and define a strategy and plan to implement the ComplyPro Cloud Software. Configuration Workshops are provided to capture the required information to define the system configuration. During the workshops phase, we discuss and agree on configuration topics which are required to write the solution description document.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ComplyPro (offered under Lot 2)

Training

• Training service provided: Yes
• How the training service works: Cohesive provides training in ComplyPro configuration and using the application.
• Training is tied to specific services: Yes
• Services the training service works with: ComplyPro (offered under Lot 2)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cohesive will work with you to ensure that the required services are provided to enable you to transition your current solution. We provide services to transition your existing data to our cloud-provisioned service. Cohesive’s team will analyse the existing data that needs to be transferred to the cloud and collaborate with you to get to an agreement on the system configuration, plan and execute an appropriate transition process according to an agreed schedule. Bespoke customisations, database types and versions or integration with other products will be reviewed and may require additional services. The consulting, configuration and transition services will be offered as a one-off implementation based on the SFIA Card rates.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ComplyPro (offered under Lot 2)

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Cohesive provides ongoing improvements to the way ComplyPro is configured and best practice recommendations. The service also includes advising of and configuring new features of ComplyPro; enhancements to existing and the evolution of new ComplyPro progressive assurance processes, metrics, and dashboards. We provide assistance with any initial importing of requirement documents, assistance with fixing problems and/or advice on ‘how to’ queries and any other general assistance and consultancy support not covered above.

Service scope

• Service constraints: Access to your/our cloud service; access to possible on-premise server components and client machines if required. Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local Active Directory.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support during the implementation is limited both in terms of effort from Cohesive and types of issues to be handled, for example, configuration support questions/issues. They are handled by the assigned Cohesive Project Manager via an Issue List document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ComplyPro Cloud Software whereas response times are covered by SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Support during the implementation is limited both in terms of effort from Cohesive and types of issues to be handled i.e configuration support questions/issues. They are handled by the assigned Cohesive Project Manager via an Issue List document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ComplyPro Cloud Software whereas response times are covered by SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cohesive are putting sustainability goals into action, both internally but also externally helping support our clients’ journeys helping establish sustainability and ESG data foundations which can enable a business to be more responsible and profitable. From optimizing energy consumption and reducing operational costs to enhancing sustainability and improving carbon goals, there is a constant need for innovative solutions that we provide which drive efficiency and productivity along with our partnership with IBM Envizi and its ESG suite. Internally, we are committed to reporting on relevant ESG topics aligned with leading frameworks and methodologies. We have been measuring our carbon footprint since 2006 using the internationally recognized Greenhouse Gas Protocol standard, including emissions from office utility consumption, global business travel, and colleague commuting. We strive for efficiency in our business practices including corporate travel, colleague commuting and energy use for our offices. We are engaged with the Science Based Targets initiative (SBTi), the world’s leading coalition for setting corporate emission reduction targets in line with climate science. Their Net-Zero Standard is the benchmark against which organizations demonstrate strong management of their climate strategy, and why we chose to work within their framework. By submitting our near-term corporate targets to SBTi we are formally committing to be a part of the movement, in line with the Paris Agreement, to limit global warming to 1.5 degrees Celsius and reach a common goal of net zero no later than 2050. We encourage and support recycling and energy conservation programmes and each office participates in recycling programmes as offered by the local authorities and landlords. We have a published Carbon Reduction Plan in line with the requirements of PPN 06/21, published here: https://cohesivegroup.com/wp-content/uploads/2024/03/CARBON-REDUCTION-PLAN-Cohesive-UK-Group-Ltd.pdf

  Tackling economic inequality

  We are passionate about helping the communities where we live and work, in every country where we operate. We support both global and local initiatives, both corporately and through the initiative of our colleagues. Through corporate giving, we provide financial support for global and local organisations, such as The Hunger Project, Habitat for Humanity, Red Cross, and many others. These organisations help provide necessities—such as food, water, and shelter—to people in need all around the world.

  Equal opportunity

  We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. We support workplace fair practices that promote diversity and inclusion. All suppliers are expected to promote a workforce and workplace free of harassment, unlawful discrimination, and retaliation. Suppliers are expected to provide equal opportunity employment and must not discriminate on the basis of age, race, colour, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law. We are committed to conducting business with integrity and upholding high standards for business ethics and responsibility. This commitment extends to our suppliers, vendors, and business partners; our Supplier Code of Conduct details our commitments to responsible business throughout our supply chain. All suppliers and their employees or consultants (sub-suppliers) must adhere to this Supplier Code of Conduct while conducting business with us and must comply with all applicable laws and regulations while conducting business with us. We provide a Whistle-blower hotline to enable reporting of any violations of the code.

  Wellbeing

  The health, safety, and well-being of our colleagues, contractors and the public is of primary importance to us. All our colleagues understand that they are responsible for their own safety and wellbeing, and that they must be alert to safety and wellbeing concerns for those around them. Our health, safety and wellbeing policy provides colleagues and contractors with information about managing health and safety hazards and risks associated with our business, premises and activities. It is structured to set out legal duties and how to comply with the health & safety policy, safe work practices and procedures. Our Mental Health First Aiders have been formally accredited to administer mental health first aid in the workplace, by attending and passing a Mental Health First Aid Course that has been delivered by an Accredited Mental Health First Aid Instructor. They must be easily contactable during core working hours, be able to be called away from their normal duties at short notice if required and be able to maintain confidentiality as appropriate whilst demonstrating an ability to relate well to colleagues. Cohesive recognises that respecting the privacy of information relating to individuals who have received mental health first aid or may be experiencing a mental health problem or a mental health crisis at work is of high importance. All mental health first aiders and HR representatives are obligated to treat all matters sensitively and privately in accordance with Cohesive’s confidentiality protocols. If at any time the Mental Health First Aider assesses there is a risk of harm to another individual, they must escalate the matter to HR and they will advise on next steps. Cohesive's Operations Board are responsible for supporting Regional Managing Directors in implementing the Cohesive HSW policy manual and applying the controls in leading their global teams.

Pricing

• Price: £265 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BD_EMEA@cohesivegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.