Recite me Ltd

Recite Me Toolbar

Recite Me is a Cloud-based web accessibility solution which allows web users to customise websites according to their own preferences. Our award-winning software works across all devices and includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features.

Features

• Text to Speech Software
• Translation Tools
• Interactive Dictionary & Thesaurus
• Unique Magnification Tool
• MP3 Download functionality
• Plain Text Mode & Summary of Page text
• Change Font Sizes and Colours
• PDF Reader
• Screen Mask and Reading Ruler
• Monthly Analytics

Benefits

• Allows your users to access content from any device
• Quick and Easy Implementation through one line of javascript
• Makes your website accessible to a wider audience
• Monthly analytics helps demonstrate return on investment
• Helps meet your legal accessibility requirements

£500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@reciteme.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

998560369331499

Contact

Sales Team
01914328092
sales@reciteme.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • HTML Web front-end
  • Ability to add JavaScript into website/DOM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 48 hours weekdays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our website
• Web chat accessibility testing: Web chat is mainly used through our website for customer enquiries
• Onsite support: Yes, at extra cost
• Support levels: A) The Supplier will provide Recite Me web accessibility software (“the Web Accessibility Software”) for the Client’s website for the duration of the agreement. Recite Me is supplied on a software as a service (“SaaS”) basis.; ; b) The Supplier will provide a named account manager who will be the main point of contact between the Supplier and the Client throughout the agreement; ; c) The Supplier will provide technical support as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are provided with an installation and User guide. Onsite and Online training is available on request.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At present Recite doesn't capture any customer data as it is sold as an add-on to their website. Usage statistics of the Recite toolbar are available on request.
• End-of-contract process: The price of a contract includes full usage of the Recite toolbar on their website, analytics available on request, and full technical support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Toolbar is optimised to work on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Accessibility toolbar with button click feature that allow a user to customise a website.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Testing is done on a staging environment before any major new release.
• API: Yes
• What users can and can't do using the API: Our service exposes a RESTful API secured by OAuth 2.0 to interact with its core functionality. Our Javascript library acts as an SDK to interface with this API negating the need to interact directly, although the option is available.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We do offer a white label service at an additional cost, allowing customers to add their logo to the Recite Me Toolbar.

Scaling

• Independence of resources: We split our software between multiple servers to share the load.

Analytics

• Service usage metrics: Yes
• Metrics types: Recite me provide custom statistics for each client based on the usage of the software on their site/sites. These statistics are available on request and provide data such as number of times toolbar was used, features used and pages used on.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request, at any time to get a download of their data
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA guarantees 99% up-time of our service
• Approach to resilience: Available on request
• Outage reporting: We will monitor the Software on the relevant server and if at any time the Software is not fully accessible for 2 hours or more then the Supplier shall notify the Client immediately and the Supplier shall start correcting the problem immediately and shall continue working on it until it is remedied.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Role-Based Access Control on a least priveledge basis.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Independent Penetration Testing
  • OWASP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use industry best practice and recognised standards to conduct and assure security governance but without accreditation.
• Information security policies and processes: Our data is transferred over the WAN and LAN via SSL and data is encrypted at-rest is available. Our datacentres adopt a strict security control for access and adheres to ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any change, including that of configuration, will be clearly broadcast to all customers and any anticipated periods of disruption will be highlighted.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Regular penetration testing and proactive monitoring help identity any imminent threats. Any detected threats are dealt with immediately and any security vulnerabilities which could affect customers data are clearly broadcast to them.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Our 24/7 proactive monitoring process allows us to respond to potential issues as they are flagged. We respond to incidents as described in our SLA
• Incident management type: Undisclosed
• Incident management approach: All incidents are clearly and securely documented and handled appropriately depending on their type and severity

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Recite Me exists to and our products provide accessibility options and services in order to allow more equal access to online information.

Pricing

• Price: £500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full usage of Recite Me for up to 30 days
• Link to free trial: http://www.reciteme.com/contact

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@reciteme.com. Tell them what format you need. It will help if you say what assistive technology you use.