adappt

REALTIME voting and polling mobile app platform for elections and gameshows

Adappt has extensive broadcast and app development experience and a background in making LIVE TV broadcast interactive voting apps internationally. Using Adappt's platform, national audiences can vote via their own mobile, synced with LIVE TV in areas such as LIVE election polls, TV debates and National TV game shows.

Features

• iOS and Android and web platform integration
• LIVE user vote counts
• Scalable to multi-million concurrent users
• User registration controlled by authentication, identity and access management
• Pre-programmable broadcast scheduling
• Regional, and user demographic outputs
• In app notification and alert function
• Instant engaged user vote/poll feedback
• Preset clock and countdown functions
• Full data export facilities

Benefits

• React LIVE to audience votes to create engagment
• Provide production crews and show hosts instant feedback
• React to audiences and change next polls accordingly
• Publish results to live broadcast graphics feeds
• React and publish appropriate messages and images to user mobiles
• Real time feedback on all metrics
• Interactive voter feedback during election tv debates/party political broadcasts,
• Interactive opinion polls during live tv political debates
• Blockchain audit option available.
• Capable of 2 million votes per minute

£80,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.l@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

998715668439364

Contact

David Larner, Chief Executive Officer
0207 0605 304
david.l@adappt.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance arrangements will be notified well in advance.
• System requirements: Android OS or iOS (e.g. iPhone, iPad, Tablet)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are set out in agreed SLA terms and Adappt can provide 24/7 365 response if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have implemented Zendesk based web support for multiple clients. Please contact us for more information.
• Onsite support: Yes, at extra cost
• Support levels: We offer user support via phone or video conference at the day rates provided within our rate cards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide consultation with the buyer to help them to start using our service. adappt also provides user documentation and online assistance. Remote training is available, and is part of the package. Many of our clients have worldwide locations and offices and our remote training has proved both effective and efficient.
• Service documentation: No
• End-of-contract data extraction: Offboarding service process is available
• End-of-contract process: Minimum contractual periods may apply (typically 12 months). Post contract, use of the service expires unless a new contract is signed. Show/campaign data created during the contract period can be transferred to the customer on request (additional charges may apply).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TVTob Platform is desktop, but the output is on mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: The platform itself provides many custom features, however as a company we are always open to our clients suggestions.

Scaling

• Independence of resources: If required a dedicated instance can be setup for an additional cost

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Adappt will assist the user in exporting their data, it will be in a standard format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: PSN Protected Service
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime is underpinned by the principle of reasonable endeavours. The service is dependent on external data and third party APIs. Pro rata refund applied to any downtime.
• Approach to resilience: Available on request
• Outage reporting: API and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access is based on rigid pre-defined roles
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Otabu Certification Limited (UK), Hatton Garden, London, EC1N 8PN
• ISO/IEC 27001 accreditation date: 06/06/2019
• What the ISO/IEC 27001 doesn’t cover: The certificate covers 'AI, Mobile and Software Development, Print and Design Services'. It can be assumed that other services are not covered. If you require a service to be covered, please contact us and we will deal with it immediately and make an application.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27002:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Internal security standards available on request
• Information security policies and processes: Internal security standards available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We run an Agile development approach managed by certified Agile Practitioners
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
• Incident management type: Undisclosed
• Incident management approach: ITIL based support model

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Adappt is committed to Fighting Climate Change and has made charitable donations to organisations supporting this. We adhere to Scope 1, 2 and 3 of carbon emissions across the business in compliance with the Greenhouse Gas Protocol. These are defined as follows: • Scope 1 are direct emissions we produce as a business • Scope 2 are indirect emissions we produce (e.g. our building’s electricity usage) • Scope 3 covers a wide range of indirect emissions including raw materials, logistics, business travel by the team and how employees commute to work. Scope 1) Adappt produces software and related software services, we do not manufacture and so the emission we produce as a business come from our computers. All our computers are low energy and energy efficient as they are all switched off when not in use. Scope 2) Indirect emissions are minimal; this is the electricity used by the business, where we have installed solar panels. The main use of electricity is by computers, lighting and heating. A majority of staff work from home and so lighting and heating are typically those used in their domestic situation. Staff are encouraged to have low energy lighting/light bulbs, and these are provided free on request we also encourage the use of Green/renewable energy suppliers wherever possible. All computers are the most energy efficient we can purchase. Scope 3) covers a wide range of indirect emissions along the entire value chain, including raw materials and logistics; Adappt does not have a supply chain, and therefore this contribution is zero. It also includes business travel by the team and how employees commute to work. We limit travel to a minimum and where necessary use public transport or electric vehicles. The majority of our staff work from home, using available online collaboration and productivity tools.

  Covid-19 recovery

  Adappt are long term partners with the World Health Organization (WHO), for whom we supply a number of services, not least the detection and notification of anomalous disease outbreaks globally. During Covid-19 Adappt architected and delivered a suite of software applications, from a platform enabling the WHO to monitor the global spread of the disease, to providing live dashboards showing instant updates on hospitalisations, deaths, vaccinations, variants. Adappt are at the frontline in technologies looking for the next outbreak and as such Covid recovery is ingrained in our DNA. Adappt have implemented the following actions and policies to help the communities we serve recover from Covid-19. 1. Remote work enablement: We offer cloud-based platforms that facilitate remote work such as Timanage (www.timanage.com), ensuring business continuity and employee safety. Our tools support virtual collaboration, project management, and secure data access from anywhere, reducing unnecessary contact where possible. 2. Healthcare support: Our applications aid healthcare providers by providing instant access to latest updates and guidelines from WHO to tackle a multitude of diseases, increasing efficiency, but also maintaining access to data remotely. 3. Educational tools: We provide e-learning platforms and resources to support remote education, helping health-workers maintain learning progress despite disruptions caused by the pandemic, such as GOARN LMS (Global Outbreak Alert and Response Learning Management System) 4. Community engagement: Our platforms enable community leaders and organisations to disseminate critical information, gather feedback, and engage with the public on health and safety guidelines in a safe, remote environment, such as www.tbksp.org, for the TB community. 5. Economic recovery: We leverage the latest technologies such as AI and LLMs to automate processes and provide efficient solutions which help businesses adapt to new market conditions, reach customers online, and recover economically.

  Tackling economic inequality

  Adappt are proud to boast a 55/45 ratios split between female and male staff, with female staff making up the largest percentage. As employers we encourage all staff to excel in their ambitions, and support staff both in and outside the work place. We reward against performance - not gender, age or any other metric. Our wage structure is firmly designed to tackle the economic inequality that exists in so many businesses. Simply put, there is no gender pay gap within Adappt and the wage differential between the lowest paid and the highest paid is kept to a minimum, with opportunity being available to all. Adappt firmly supports the reduction of the digital skills gap by supporting educational attainment and creating training opportunities particularly for those who face barriers to employment and/or in deprived areas. Whenever possible we use appropriate apprenticeship schemes. We have an equal opportunity policy which is strictly observed. We provide suitable hardware and software to meet diverse user needs examples are those whose first language is not English and/or those who have visual, auditory, physical, speech or other impairment(s). Fairness for all is at the heart of Adappt's ethos. Adappt gives a high priority to creating employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Adappt creates employment and training opportunities, particularly for people in the high tech Software and high growth Artificial Intelligence industry which has known skills shortages as it is a high growth sector Adappt supports educational attainment relevant to contracts, this including training schemes that address skills gaps and result in recognised qualifications.

  Equal opportunity

  For our full policy document, please see https://adappt.ai/equality-and-diversity-policy An extract is shown below:- Equality and Diversity Policy 1.Purpose This policy sets out Adappt’s approach to equality and diversity. Adappt is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work. Adappt aims to be an inclusive organisation, committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees, and to proactively tackling and eliminating discrimination. 2. Equality and diversity at Adappt. We consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups both in employment, and to goods and services. We consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions which is beneficial not only for the individual but for Adappt too. We acknowledge that equality and diversity are not interchangeable but interdependent. There can be no equality of opportunity if difference is not valued and harnessed. 3.Scope The rights and obligations set out in this policy apply equally to all employees, whether part time or full time on a substantive or fixed-term contract, and also to associated persons such as secondees, agency staff, contractors and others employed under a contract of service. ; Adappt are signatories to the UN Global Compact to tackle workplace inequality, modern slavery and corruption. https://www.unglobalcompact.org.uk/about-the-uk-network/members-a-to-h/

  Wellbeing

  Adappt is committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support the Adappt’s mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that Adappt’s staff are its greatest asset. The Chartered Institute of Personnel and Development (CIPD) define wellbeing as ‘Creating an environment to promote a state of contentment which allows an employee to flourish and achieve their full potential for the benefit of themselves and their organisation.’ Adappt have hosted regular external mindfulness and relaxation sessions for our staff, employing Yoga gurus and meditation experts as well as regular companywide 'non work related' competitions, and away days. Through the integration of wellbeing in all work activities and practices, a positive environment can be created that is compatible with promoting staff engagement, performance and achievement. Working in partnership with all areas of Adappt with a common interest in promoting a culture of wellbeing is key to the success of this strategy. The wellbeing strategy’s ultimate goal is to improve the health, safety and wellbeing of the Adappt's staff and to prevent work associated ill health, for the overall benefit of staff and the organisation. This encompasses the physical, mental and social health of employees and recognises that employees’ values, personal development and work within Adappt contribute to their overall wellbeing at work. Adappt has a workforce that is geographically, culturally and linguistically diverse. The wellbeing strategy aims to reflect this diversity and to provide direction on related issues and challenges in order to support the development of effective solutions and outcomes. We have 'climbing' days to get people moving and their minds focussed on fun challenges and have yoga sessions and craft days in our development centre.

Pricing

• Price: £80,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.l@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.