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Feel Created LTD

Web design and development

Custom web design and development is our specialism. We translate your specific business needs into practical, elegant websites with longevity. Our web design and development projects are custom to each client and we specialise in WordPress web design and development, WordPress maintenance and WordPress hosting.


  • Design and development of custom websites
  • Custom websites built using WordPress content management system (CMS)
  • Flexible CMS solutions to suit your business needs
  • Specific requirements catered for in design and build


  • Easy to update WordPress content management systems (CMS)
  • Easily update, edit and manage website content
  • Custom functionality, built to your specific needs
  • Integrations with third-party business systems
  • Regular support, hosting and maintenance available


£400 to £850 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

9 9 8 8 7 4 0 3 3 9 3 1 8 2 1


Feel Created LTD Ian Long
Telephone: 01924 802 185

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Suitable hosting environment supplied where solution is self hosted

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to queries within a 24 hour period within normal working hours (Mon-Fri). Queries sent during weekends and national holdiays are monitored and will be responded to at the earliest possible opportunity.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We offer numerous packages from standard hosting to full maintenance options. Costs vary with maintenance support starting at £200+VAT p.c.m and include core system updates, theme and plugin updates, phone support (within normal office hours), email support, regular back-ups and emergency contact points.

We also offer bespoke packages including block purchases of hours.
Support available to third parties

Onboarding and offboarding

Getting started
We provide online training and documentation as required
Service documentation
Documentation formats
End-of-contract data extraction
Data-dumps can be provided on request should the client need it throughout the contract duration.
End-of-contract process
Following completion of a contract, clients can request a dump of their data. Following closure of the account we format all database and media information from the install. A separate backup of content beyond the term of the contract can be requested and priced as required.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Our websites are tested to ensure cross-browser & device compatibility, adapting to the screen size. Where the browser is older we will ensure none compatible styling and features benefit from graceful degradation.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Websites are fully manageable through the WordPress CMS management interface
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Industry standard tools are used to check accessibility. Where possible our team seeks to achieve AAA standards.
What users can and can't do using the API
WordPress offers a RESTful API as standard. Integrations with other APIs, used by your team, and custom requirements can be researched and priced on request.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
We are experienced web developers specialising in, but not limited by the use of, the WordPress Framework. We develop custom themes that match clients' needs and can offer integration with third-party systems as required.


Independence of resources
Where hosting options are taken, we ensure each site is hosted in its own secure environment and on premium level servers that are not excessively used to maximise performance of the site.


Service usage metrics
Metrics types
Integration with your Google Analytics / Tag manager accounts
Reporting types
  • API access
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported on request in various formats, including SQL and CSV. We are happy to discuss and explore specific requirements on request.
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Where the correct package is taken we will respond to emails within a 24 hour period. We also ensure each client has a point of contact in the event of an emergency.
Approach to resilience
Available on request
Outage reporting
We receive email alerts with systems checked every 5 minutes

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
Administration of the systems is protected by standard log-in access. Additional log-in security, such as two-factor authentication, can be added at an additional cost.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We only work with approved suppliers, using their secure data centres to host our systems
Information security policies and processes
Policies are managed by the designated company director with policies distributed to employees to help with their understanding

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our systems benefit from ongoing core security updates made available by WordPress with previous revisions accessible direct from WordPress. We also maintain versions of the bespoke theme with a cloud-based tool that is used for releases of code to the live environment and file revisions, for additional security.
Vulnerability management type
Vulnerability management approach
Where taking up a support contract, patches and security updates are released for our clients to the core WordPress systems on a regular basis with checks manually performed twice weekly. In addition, we can consider and implement specific client requirements, where possible, though these would carry additional charges calculated at our hourly rate, as required.
Protective monitoring type
Protective monitoring approach
With support contracts we respond to notifications from our clients within a 24 hour period (normal working hours). We also monitor system 'uptime' 24 hours a day (every 5 minutes). Where downtime is noticed, checks are performed and actioned as required. Servers have security patches applied as they become available.
Incident management type
Incident management approach
With our support contract we supply emergency contact numbers and an email address that is accessible by all our team to ensure we can be contacted quickly.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We're committed to operating as a carbon-neutral supplier (through our own calculations) and aim to be certified through the environmental consultancy, Ecologi in 2022. We offset unavoidable carbon through Ecologi's carbon offsetting scheme and we plant trees every month too.

We advise our clients on reducing the carbon footprint of their website builds by request.
Covid-19 recovery

Covid-19 recovery

We've complied with COVID-19 regulations throughout the course of the pandemic and continue to operate in a COVID-safe manner. We've adopted a number of new technologies (such as video calling and online collaboration tools) that have proved useful during the pandemic and remain helpful to our clients.
Equal opportunity

Equal opportunity

We're an equal opportunities employer.


We encourage of culture of wellbeng within our team.We work from the grounds of Nostell Estate (National Trust), giving us (and visiting clients) access to beautiful, safe walks in green open spaces.


£400 to £850 a unit a day
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.