Web design and development
Custom web design and development is our specialism. We translate your specific business needs into practical, elegant websites with longevity. Our web design and development projects are custom to each client and we specialise in WordPress web design and development, WordPress maintenance and WordPress hosting.
Features
- Design and development of custom websites
- Custom websites built using WordPress content management system (CMS)
- Flexible CMS solutions to suit your business needs
- Specific requirements catered for in design and build
Benefits
- Easy to update WordPress content management systems (CMS)
- Easily update, edit and manage website content
- Custom functionality, built to your specific needs
- Integrations with third-party business systems
- Regular support, hosting and maintenance available
Pricing
£400 to £850 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 9 8 8 7 4 0 3 3 9 3 1 8 2 1
Contact
Feel Created LTD
Ian Long
Telephone: 01924 802 185
Email: hello@feelcreated.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Suitable hosting environment supplied where solution is self hosted
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to queries within a 24 hour period within normal working hours (Mon-Fri). Queries sent during weekends and national holdiays are monitored and will be responded to at the earliest possible opportunity.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We offer numerous packages from standard hosting to full maintenance options. Costs vary with maintenance support starting at £200+VAT p.c.m and include core system updates, theme and plugin updates, phone support (within normal office hours), email support, regular back-ups and emergency contact points.
We also offer bespoke packages including block purchases of hours. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide online training and documentation as required
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data-dumps can be provided on request should the client need it throughout the contract duration.
- End-of-contract process
- Following completion of a contract, clients can request a dump of their data. Following closure of the account we format all database and media information from the install. A separate backup of content beyond the term of the contract can be requested and priced as required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our websites are tested to ensure cross-browser & device compatibility, adapting to the screen size. Where the browser is older we will ensure none compatible styling and features benefit from graceful degradation.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Websites are fully manageable through the WordPress CMS management interface
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Industry standard tools are used to check accessibility. Where possible our team seeks to achieve AAA standards.
- API
- Yes
- What users can and can't do using the API
- WordPress offers a RESTful API as standard. Integrations with other APIs, used by your team, and custom requirements can be researched and priced on request.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- We are experienced web developers specialising in, but not limited by the use of, the WordPress Framework. We develop custom themes that match clients' needs and can offer integration with third-party systems as required.
Scaling
- Independence of resources
- Where hosting options are taken, we ensure each site is hosted in its own secure environment and on premium level servers that are not excessively used to maximise performance of the site.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Integration with your Google Analytics / Tag manager accounts
- Reporting types
-
- API access
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Data can be exported on request in various formats, including SQL and CSV. We are happy to discuss and explore specific requirements on request.
- Data export formats
-
- CSV
- Other
- Data import formats
-
- CSV
- Other
- Other data import formats
- SQL
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Where the correct package is taken we will respond to emails within a 24 hour period. We also ensure each client has a point of contact in the event of an emergency.
- Approach to resilience
- Available on request
- Outage reporting
- We receive email alerts with systems checked every 5 minutes
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Administration of the systems is protected by standard log-in access. Additional log-in security, such as two-factor authentication, can be added at an additional cost.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- No
- Security governance approach
- We only work with approved suppliers, using their secure data centres to host our systems
- Information security policies and processes
- Policies are managed by the designated company director with policies distributed to employees to help with their understanding
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our systems benefit from ongoing core security updates made available by WordPress with previous revisions accessible direct from WordPress. We also maintain versions of the bespoke theme with a cloud-based tool that is used for releases of code to the live environment and file revisions, for additional security.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Where taking up a support contract, patches and security updates are released for our clients to the core WordPress systems on a regular basis with checks manually performed twice weekly. In addition, we can consider and implement specific client requirements, where possible, though these would carry additional charges calculated at our hourly rate, as required.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- With support contracts we respond to notifications from our clients within a 24 hour period (normal working hours). We also monitor system 'uptime' 24 hours a day (every 5 minutes). Where downtime is noticed, checks are performed and actioned as required. Servers have security patches applied as they become available.
- Incident management type
- Undisclosed
- Incident management approach
- With our support contract we supply emergency contact numbers and an email address that is accessible by all our team to ensure we can be contacted quickly.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We're committed to operating as a carbon-neutral supplier (through our own calculations) and aim to be certified through the environmental consultancy, Ecologi in 2022. We offset unavoidable carbon through Ecologi's carbon offsetting scheme and we plant trees every month too.
We advise our clients on reducing the carbon footprint of their website builds by request. - Covid-19 recovery
-
Covid-19 recovery
We've complied with COVID-19 regulations throughout the course of the pandemic and continue to operate in a COVID-safe manner. We've adopted a number of new technologies (such as video calling and online collaboration tools) that have proved useful during the pandemic and remain helpful to our clients. - Equal opportunity
-
Equal opportunity
We're an equal opportunities employer. - Wellbeing
-
Wellbeing
We encourage of culture of wellbeng within our team.We work from the grounds of Nostell Estate (National Trust), giving us (and visiting clients) access to beautiful, safe walks in green open spaces.
Pricing
- Price
- £400 to £850 a unit a day
- Discount for educational organisations
- Yes
- Free trial available
- No