Oracle ERP Cloud EPM

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: VE3's expertise spans across platforms such as Oracle, SAP, JDE, and more.

We offer comprehensive services encompassing implementation, customization, upgrades, and ongoing maintenance for software solutions post-license acquisition. While our services are often integrated with other offerings, they can also function as standalone solutions.
Cloud deployment model: Hybrid cloud
Service constraints: Our service does not have any constraints
System requirements: Web Browser on Device

Chrome, Firefox, Edge, or Safari

User support

Email or online ticketing support: Email or online ticketing
Support response times: As per the client business requirements and Service Level Agreement(SLA) contract signed with the client. Example: For some clients, urgent priority issues (P1/P2) are responded within 30 mins and resolved within 2-4 hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: N/A
Onsite support: Onsite support
Support levels: VE3 provides L1.5, L2, and L3 Support, offering the following services:

L1.5 Support: Monitoring, Reporting, and Incident Tracking.
L2 Support: Handling Incidents and Service Requests, Reviewing and Participating.
L3 Support: Problem Management, Coordinating, and Preparing SLAs.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: VE3 provides comprehensive user guides and online training resources for its Oracle ERP products and features.
VE3 offers various training and documentation support services to assist users, including:

Train the Trainer sessions
On-the-Job Training during early engagements and application review workshops
Process and system overviews conducted by functional experts
Establishment of internal training support systems
Walkthroughs and dry runs of training materials
Access to Crystal, a client collaboration portal
Regular maintenance of documentation for standards, processes, procedures, inventories, and run books
Development and maintenance of documentation for all operations procedures, services, equipment, and software
Documentation of procedures for quality improvement opportunities
Provision of documentation in both paper and electronic formats, with preference for web-enabled access
Annual auditing of documentation for completeness, accuracy, organization, readability, and updates.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Word

Powerpoint

Excel
End-of-contract data extraction: Data will be securely stored on VE3's Oracle servers, with data extraction and removal procedures following standard policies implemented globally by VE3. VE3 provides various tools and techniques for data retrieval, including OBIEE Reports, HCM Extracts, and APIs.
End-of-contract process: Data will be securely stored on VE3's Oracle servers, with data extraction and removal procedures following standard policies implemented globally by VE3. VE3 provides various tools and techniques for data retrieval, including OBIEE Reports, HCM Extracts, and APIs.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Other
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: No difference in functionality and experience. Limited features will be available in mobile services.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: WCAG 2.1 AA standards or EN 301 549 Accessibility requirements
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: VE3 utilizes REST APIs for Oracle Integration, enabling automated business processes and application integration in the Oracle Cloud. These APIs are applicable across all VE3 instances, regardless of edition or cloud environment management. They facilitate viewing, managing, integrating, importing, and extracting data stored in the Oracle Cloud.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: VE3's Oracle ERP SaaS applications are accessible via web browsers, with configurations tailored to user roles and preferences. Customization options include configuration settings, user interface customization, personalized navigation flows, and workflow processes.

Scaling

Independence of resources: Data is stored on the Oracle Cloud. Oracle policies ensure users are not affected by the demand other users are placing on our service.

Analytics

Service usage metrics: Yes
Metrics types: VE3 can offer application metrics, subject to inclusion in the implementation contract. These metrics will track transaction creation, processing, and completion. Infrastructure-related metrics will be provided by VE3.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Oracle Corporation

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: VE3 offers Transparent Data Encryption (TDE) to encrypt sensitive data stored in tables and tablespaces. Once encrypted, authorized users or applications can transparently decrypt the data upon access. TDE safeguards data at rest in case of media or data file theft, ensuring compliance and streamlined encryption operations.
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Oracle SaaS data can be exported as flat file formats.
Data export formats: CSV

ODF

Other
Other data export formats: Excel

Word
Data import formats: CSV

ODF

Other
Other data import formats: Excel

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: VE3 Cloud Services ensures a redundant and resilient infrastructure for high availability, aiming for a Target Service Availability Level of 99.5%. Upon activation of your production VE3 Cloud Service, we prioritize meeting this uptime target. For more detailed information, please consult VE3 Cloud Hosting and Delivery Policies.

https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
Approach to resilience: Please refer to Oracle Cloud Hosting and Delivery Policies.

https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
Outage reporting: Please refer to Oracle Cloud Hosting and Delivery Policies.

https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Other
Other user authentication: Oracle Cloud supports various authentication mechanisms through which the user gets access to the services.
Access restrictions in management interfaces and support channels: VE3's Oracle ERP solution adheres to Role Based Access Control (RBAC) security standards for user management, allowing for granular control over access to application objects based on predefined roles. A diverse range of enterprise roles is provided by default, with the flexibility to customize or define roles according to specific security requirements. Through administrative tools, VE3 enables the creation and management of custom users, roles, groups, and permissions/responsibilities, including visibility settings at the page or field level based on defined roles for each business process.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3 is certified for ISO 27001:2013 standard for information security practices, valid till 18-Sep-2023. Our Information Security Policy ensures the establishment of a robust information security management process to address risk requirements. It aims to instill trust and resilience in VE3's cyber ecosystem, ensuring Confidentiality, Integrity, and Availability of information while upholding privacy and accountability. Objectives include setting direction for a secure environment, maintaining awareness of security policies, compliance with legal and regulatory requirements, prevention and detection of breaches, and protection of client and VE3 IP.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: VE3 implements robust Configuration Management Processes, including creating standards, maintaining documentation, performing configuration integrity checks, and employing configuration version control systems to enhance configuration management. Additionally, VE3 adopts ITIL Change Management Practices to ensure efficient handling of changes, minimizing risks and impacts on the environment while enhancing service quality.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: VE3 collaborates with its Cloud partner Oracle to utilize network vulnerability assessment tools for identifying security threats. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay informed of security incidents, advisories, and relevant information, taking appropriate actions upon confirmation of valid risks.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: VE3, in partnership with Oracle, employs protective monitoring tools to identify potential compromises. Formal procedures ensure the assessment, validation, prioritization, and remediation of identified compromises. Monitoring data is used to enhance application performance, with all system changes made during standard maintenance windows by Oracle. Access to monitoring systems and data is restricted to authorized personnel responsible for monitoring.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: VE3 utilizes a Security Incident and Event Monitoring (SIEM) tool to monitor network and compute devices for suspicious activity. Alerts trigger investigations by VE3's 24x7 SIEM teams, who follow standard operating procedures to investigate and log tickets for suspicious cases. Any security-related suspicious activities identified during log file reviews are promptly reported according to established Security Incident Management procedures.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Oracle ERP Cloud EPM

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents