Matrix Booking - Application programming interface Service (API)
Matrix Booking is the leading workplace management system for booking rooms, desks, and other resources. Our API provides customers with access to features and functionality of the Matrix Booking platform. It enables organisations to integrate the booking system with 3rd party platforms for access control, visitor management and business intelligence.
Features
- API enables SMS, MMS, WhatsApp, Facebook Messenger, and Viber.
- Rich media - Images, Audio, Video, Files, and Location.
- Detailed results: read and delivery status, timestamps, and costs.
- Sandbox environment where developers can test the Messages API.
- Secure communications - calls are secured by JWT authentication.
- Adaptive Routing analyses and SMS traffic via optimised routes.
Benefits
- Reduced development. API for all channels reduces the complexities.
- Increase customer engagement with notifications, QR codes, receipts, tickets.
- Analyse the delivery results across multiple messaging channels.
- Sandbox allows testing of API capabilities to confirm compatibility.
- Organisations can safely send/receive messages with JWT authentication.
- Global reach: communicating with customers on their preferred channels.
Pricing
£1.00 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 9 9 0 8 9 4 6 2 8 4 9 2 0 5
Contact
MATRIX BOOKING LIMITED
Public Sector Sales Team
Telephone: 0203 951 8291
Email: gov.digital@matrixbooking.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
The Matrix Booking service operates 24/7/365.
Our UK based support center hours are Monday to Friday 8:00am - 6:00pm UK business hours.
Initial Response
Priority 1 = 1 working hour
Priority 2 = 4 working hours
Priority 3 = 8 working hours
Priority 4 = No SLA - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
We have ensured that the software used for our web chat service is accessible. Feature include:
- Screen reader support: the Messenger is accessible via screen readers
- Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.
- Color contrast: all text in the web Messenger is clearly visible when using colors with enough contrast. - Onsite support
- Yes, at extra cost
- Support levels
-
All support costs are included in our standard subscriptions.
All customers receive the same high quality service levels which include access to a dedicated account manager and access to the global service desk via the service portal. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Matrix Booking provide a comprehensive
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
-
Matrix Booking allows customers to export all their data to
excel, including a list of all of their historical and future resource
bookings and users. The extract is simple to do and can be
carried out by the customer administrators in the web
application of Matrix Booking - End-of-contract process
-
Matrix Booking charges annually and up front, meaning that
when a customer's subscription year comes to an end, the
customer would simply choose not to renew their contract. We
would allow the customer time to extract their data and from
their system before turning their access off.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The mobile applications provide all the core functionality available to a standard user on the web.
Some users with higher access such as location managers and administrators have access to certain functions on the web interface only such as configuration changes and reporting. - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Matrix Booking has a fully web-based administration and service interface that allows authorised staff to update and configure the application.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
The administration and service interface undergoes the same rigorous testing as the core website to ensure compliance with WCAG 2.1 AA standards.
The site is also tested by customer staff with major assistive technology packages. - API
- Yes
- What users can and can't do using the API
-
All of the Matrix Interfaces utilize the Matrix API to communicate securely with the back-end.
Matrix works with customers on a case by case basis to advise as to the usage of the API. - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Matrix Booking is a multi-tenant SaaS system which can be highly
customized and configured by customers to suit their estate requirements including uploading logos, images, descriptions and floorplans.
The administrators of the system have over 100 configuration options and business rules that govern how the system appears and functions for their users.
The configuration options range from workflow to security settings including simple thresholds and settings up to complex multi-hub network sharing connections,
Scaling
- Independence of resources
-
Access to Matrix Booking wouldn't be affected by the
number of users accessing the system. As a
software-as-a-system, based on Amazon Web Service Cloud Infrastructure, we are able to scale to demand. Furthermore the
Matrix Booking platform performance is constantly
monitored with alerts if any aspect of
performance breaches the pre-set thresholds.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Matrix Booking will provide customers with a variation of
metrics, including resource utilisation, user activity and
occupancy reports. - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Users are able to export their data via the Matrix Booking
web application. The system will allow users to export any
data on historical or future bookings and any data on their
users. - Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- Microsoft Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
We have a stated availability guarantee of 99.5%.
We have met this target every year for the last 3 years.
We do not offer refunds for periodic outages. - Approach to resilience
-
Matrix Booking operates on the Amazon Web Services Cloud Infrastructure hosted in AWS security certified data centers.
Resilience for the Matrix Booking applications is ensured by the distributed hosting of the Platform as a Service services used by the Matrix Booking applications over multiple Availability Zones within the AWS Region in which the application is hosted.
Data for the Matrix Booking application is stored in the AWS Relational Database Service (RDS) which is another PaaS offering from AWS. Production Databased are continually backed up, so that a point in time restore of the database can always be performed - Outage reporting
-
Matrix Booking has a public facing service status dashboard to report outage to which all of our customers have access.
We send out advance email notifications of any
service outages to all customer administrators. We will continue to
send updates during the outage and then send out further email
notifications confirming the service has been restored.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
- Direct link to identity provider via SAML2
- Access restrictions in management interfaces and support channels
-
Matrix Booking has specific roles for the administrators, meaning
that only admin users will be able to access the management
interfaces of the service. The administrators are controlled within
the Matrix Booking web interfaces. The support channel is a
separate tool entirely from Matrix Booking and therefore we are
able to give access to the requested users. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assesment Bureau Ltd
- ISO/IEC 27001 accreditation date
- 8th September 2020
- What the ISO/IEC 27001 doesn’t cover
- Nothing noted
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Matrix Booking follows ISO 27001, which outlines our processes and is used to continuously improve our internal policies and processes.
We have a strong IT Governance process driven from the CTO
through all technical staff into all projects, products and services.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Matrix Booking makes regular updates and changes to the
service, all of which go through in depth testing to ensure that
there is no regression on the service.
The components of the service are tracked through release notes and guides for users. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Matrix Booking carries out regular penetration tests that can
vary depending on features and functions available, but
generally cover all elements ranging from scanning for open
ports, cross scripting vulnerabilities through to post flood
attacks, cookie data and server configuration. Any threats are
prioritised in order on critical, high, medium and low. The top 3
levels will be resolved as a high priority with the low priorities
being scheduled in for routine maintenance. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Matrix Booking will use penetration testing to monitor a potential
compromises to the service. Any vulnerabilities that are found
are prioritised in order on critical, high, medium and low. The top
3 levels will be resolved as a high priority with the low priorities
being scheduled in for routine maintenance. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Matrix Booking allow users to provide P2, P3, & P4 incidents via
our support desk. For P1 incidents, Matrix Booking has a 24/7
phone number available to call for full system outages. If a P1
incident occurs then when the issue is fixed and the service is
restored, Matrix Booking will update all customer administrators
of the times the service was lost and restored and the reason
behind it. For any planned outages, the relevant
communications will be carried out.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
As a Software-as-a-Service (SaaS) company, Matrix Booking Ltd (MBL) create products and provide services that are innately greener. Our primary software is hosted in a centre that is powered entirely by renewable energy sources. As our employees work from home, we have no scope one and two emissions and offset more of our combined scope three emissions. We will be in accordance with the UK Government 2050 carbon neutral legislation and fully support this strategy.
The Matrix Booking suite provides customers with the tools and information to optimise building usage and its hardware devices have a built-in sleep mode. MBL can provide organisations with the means through our products, data, consultancy, business intelligence, administration of our products, to use their workspaces more effectively. In turn, this decreases the energy requirements of the customers’ building(s) and greenhouse gas emissions. Additionally, it mitigates unnecessary commutes as resources are booked in advance. This reduces energy and fossil fuel consumption and is more environmentally friendly.
We work on and provide customers via a cloud system that does not require a physical presence to get our customers set up with our products and services. It means our employees can work remotely meaning there is no requirement for an office, which decreases our impact on the environment in terms of travel and the replacement of natural habitats. Furthermore, we do not consume as much paper as non-cloud-based companies meaning we are not a major contributor to deforestation, which impacts climate change. - Covid-19 recovery
-
Covid-19 recovery
The Matrix Booking suite can manage who can enter a building as well as the movement of individuals through a building, which decreases the chance of COVID-19 infection. The former is completed by asking visitors to complete the COVID declaration before entering, aiding in contact tracing and occupancy reporting. The latter is completed by maintaining compliance with customers’ social distancing policies. This indirectly impacts the health and care services as less people have the disease and do not require these services.
Our suite of products is used extensively across the UK public sector and government hubs and manage the safe return to the workplace programmes. - Tackling economic inequality
-
Tackling economic inequality
Over 40% of our employees are in economically deprived areas, such as South Wales, and actively recruit in these areas. As the company does not have an office for all our employees, our teams work remotely and are spread throughout the whole of the UK and not limited to one region, demographic, or community.
We have direct relationships with Cardiff and Swansea universities and welcome applications for full- and part-time work. We also participate in the university fairs. We have an annual intake of apprentices and students into our technical development and administration teams.
MBL actively invests in accessibility so that our customers’ staff, regardless of the issues surrounding disability, can enter their workplace more feasibly and have access to the resources they need to complete their work.
As a SaaS company with our employees working remotely, our supply chain and customer base is not limited to one region or continent. We have customers in over 20 countries across four continents worldwide because our products and services are recognised as robust, resilient, and future proof.
One of the reasons our customers choose our products and services is because we provide them with high-quality and highly secure subscriptions. They are tested to both the CREST and CHECK standards as well as our ISO 27001 certification.
We work directly with Government Property Agency to ensure that our suppliers and sub-processors of data meet the required standards for cyber and data security. - Equal opportunity
-
Equal opportunity
Our products that we build and our services that we provide were designed to be accessible for all.
The Matrix Booking suite can direct individuals with disabilities to resources that have the accessibility features that they require to complete their work effectively. In turn, this will influence office managers to think more about reducing the accessibility issues in their office work spaces.
We also work with customers to the Matrix Booking suite by asking our client's staff with accessibility issues to actively test and provide feedback on our services and products. With that feedback, we can improve them and make it easier for the staff to use and gain access to building(s) and resources.
Matrix Booking have introduced the corporate social responsibility (CSR) campaign, where the company gives back to local communities and society. The first major event is an event to upcycle furniture in Bristol. This was done so that the furniture could be sold for funds for a shelter (NAME). Further events will be organised in the future.
Our Modern Slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships and operations.
Our company is committed to encouraging equality, diversity and accessibility for our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and we seek to have all our staff can achieve their full potential without reference or restriction to irrelevant discriminatory criteria. We ensure that the recruitment, selection, training, development, and promotion procedures do not result in any job applicant or employee receiving less favourable treatment because of a protected characteristic, in accordance with the Equality Act 2010. Our statements on accessibility can be found below:
https://www.matrixbooking.com/accessibility-statement/
https://www.matrixbooking.com/accessibility-statement-details/ - Wellbeing
-
Wellbeing
As a company without a main office for all our employees, we have the budget to facilitate and improve home working environments and other flexible working locations. We also provide away days for home working employees to meet with their colleagues to interact and work collaboratively. Both actions improve the mental health and wellbeing for our employees.
The Matrix Booking suite helps maintain social distancing between staff members as well as visitors. This reduces the anxiety borne from the pandemic. With displays showing the number of occupants, access to buildings can be monitored and controlled at the entrances by not exceeding the maximum capacity of the building.
The suite gives a variety and preference for choice of workplace, equipment, and environment for customers’ staff. It has a specific functionality to assist staff members in finding their colleagues to work cooperatively. It can also provide a better work-home life balance with flexible and home working. All these points help improve the wellbeing of our customers and their staff.
For individuals with accessibility issues, the inclusivity afforded from our products’ and services’ designs means that they do not feel undervalued or ignored by non-disabled individuals. It also means that organisations can more readily comply with the Equality Act 2010.
Working with customers by asking their staff with accessibility issues to actively test and provide feedback on our services and products, the Matrix Booking suite can be finely tuned to them. This makes it easier for staff to use and gain access to buildings and resources, affording inclusivity in their work environment. They do not feel disconnected from society or the community(ies) that they are within. It also means that organisations can more readily comply with the Equality Act 2010.
Pricing
- Price
- £1.00 a unit a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
1 month free trial of the web and mobile applications.
Not included :
- Integration to 0365, Outlook, G-suite, SSO, Active Directory
- Occupancy Sensor systems
- Digital signage or kiosk systems
- Multi-tenant visitor management
- Access to Hub Networks - Link to free trial
- http://www.matrixbooking.com/freetrial/