EXACTLY TECH LTD

Exactly Property Services Diagnostic Tools

Diagnosing problems correctly are critical to ensuring repairs are carried out to resident's satisfaction. Exactly provides expert support to social housing, property management organisations and repairs and maintenance contractors to design, develop and implement integrated end-to-end digital services between residents and the repairs provider (DLO or contractor).

Features

• "Exactly" the "Tech" you want, need and asked for!
• Easy to use interfaces for residents and staff.
• Google style search or visual (picture diagram) diagnosis.
• SOR and ROS compatible.
• Optional Artificial Intelligence and Chatbot integration.
• System design, integration and configuration using multiple applications.
• Website, tablet and smartphone compatible.
• User, system, integration and security testing.
• User, Champions and SysAdmin training (with supporting documentation).
• End-to-end project management. Assist client and suppliers.

Benefits

• Improved customer experience and resident satisfaction.
• System and vendor neutral integration.
• Improved repairs diagnostic accuracy.
• Improved first time fix.
• Simple and easy to use.
• Single of multiple repairs.
• Mobile, portal and smart-phone device options.
• Experienced, knowledgeable and skilled is utilising contractor systems.
• Agile project management working alongside client teams.
• Respectful partnership working between housing providers, vendors and suppliers.

£975 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

999238600734969

Contact

Richard Libby
07376 782551
Richard.Libby@Exactly.tech

Planning

• Planning service: Yes
• How the planning service works: Exactly will ensure the proposed solution is suitable for all stakeholders taking account of business plans, asset management strategies, contractual ethos and ICT system architecture / integration policy.; ; Typically, the planning and discovery phase would include:; - Joint discovery workshops with client, vendors and contractors; - Vendor system demonstrations; - User and customer surveys and research; - Readiness assessment – focus on main risks; - Agree project approach – default Agile; - Digital / Project Roadmap; - Resource management planning; - Solution scope definition and requirements; - Develop some proof of concepts or working models; - Set-up of project board or alternative project governance arrangements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Exactly will provide a training solution as part of an agreed communications plan and implementation plan.; Training is typically organised in functional groups of users, for example system administrators, contact-centre staff, surveyors, planners. Training will utilise multi-media materials including online documentation, videos and e-learning.; We would expect client organisations to be reasonable for event planning, administration, logistics and training environment including event ICT equipment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service includes set-up and migration activities. This includes a data migration strategy with an agreed plan for data cleansing.; We have experience of set-up and integration of all marketplace products (cloud and on-premise including MS Dynamics 365) used by housing providers and repairs contractors.; We will identify the requirements for this phase during planning and agree a detailed cut-over plan within project governance framework, involving all stakeholders.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Exactly will encourage to formation of an all-stakeholder project governance board with agreed protocols for quality assurance and sign-off. This includes risk assessment, ITIL management and PRINCE2 or Agile methodologies as led by the client organisation.; ; We will provide full quality assurance and performance testing or support existing ICT Technical Teams as agreed. Testing regimes include functional, performance, stress, security and vulnerabilities testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Exactly will provide second-line support to in-house Service Desk and Application Support Teams within ITIL framework best practice protocols.; During implementation we will handover support to the in-house support teams, providing relevant documentation and training. We will continue to provide onsite support for up to three months whilst users familiarise themselves with process and system routines.; Longer-term support is provided by Exactly through virtual Service Desk, accessible by email and telephone. We will respond to service critical issues within two hours and provide an initial assessment within four hours. Non-critical issues will be assessed within 24 hours with a planned date for resolution communicated back to client.; We will maintain good relations with in-house service and support managers with informal monthly reviews. We will contribute to knowledge base articles upon request.

Service scope

• Service constraints: Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We will respond to service critical issues within two hours and provide an initial assessment within four hours. Non-critical issues will be assessed within 24 hours with a planned date for resolution communicated back to client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Effective property services repair diagnostic tools can significantly demonstrate social value in the fight against climate change by enhancing the energy efficiency and sustainability of buildings. Here’s how they contribute:; 1. Energy Efficiency Identification: Diagnostic tools efficiently identify inefficiencies in heating, ventilation, air conditioning (HVAC) systems, and other critical building infrastructure. By pinpointing areas of energy waste, these tools enable targeted repairs that can drastically reduce a building's overall energy consumption.; 2. Reducing Carbon Footprint: By facilitating the repair and optimisation of building systems, these tools help lower the carbon footprint associated with excessive energy use. Efficient systems use less power and, when coupled with renewable energy sources, can greatly diminish a property's environmental impact.; 3. Extending Equipment Lifespan: Diagnostic tools help in the early detection of faults and potential failures in building systems. Early repairs prevent minor issues from becoming major problems, thereby extending the lifespan of the equipment. This not only reduces the frequency and cost of replacements but also lessens the environmental impact associated with manufacturing, transporting, and disposing of building components.; 4. Compliance and Standards: These tools ensure that buildings adhere to strict environmental regulations and standards by maintaining optimal operation of systems. Compliance not only avoids penalties but also promotes best practices in environmental stewardship.; 5. Educating Property Owners: By providing clear insights into where and how energy is being wasted, these tools educate property owners and managers about the importance of energy efficiency and the potential for cost savings, encouraging more sustainable management practices.; In summary, property services repair diagnostic tools play a crucial role in making buildings more energy-efficient and environmentally friendly, thereby supporting broader efforts to mitigate climate change and promoting social responsibility within the community.

Pricing

• Price: £975 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.