MASTER SOFTWARE SOLUTIONS LTD

Sitecore CMS Development

We can help you leverage Sitecore CMS to build up your brand, strengthen your reputation in your sector and increase conversions. We set up and migrate any CMS into Sitecore on Azure PaaS and integrate with enterprise applications.

Features

• Integrate Sitecore CMS with enterprise applications and CRM.
• Develop user-focused custom portals for specific audiences.
• Drive engagement with digital tools to speak directly to users.
• Migrate from older versions of Sitecore, and from legacy CMS.
• Use Sitecore Experience Accelerator (SXA), to speed up development
• Use Azure DevOps for continuous integration and delivery.
• Develop modular web architectures using Helix principles.
• Integrate seamlessly with Azure Active Directory.
• Leverage Azure Storage Accounts to store media and assets.

Benefits

• One stop shop for all your Sitecore development needs
• No project to big or too small
• Reduce infrastructure maintenance costs by using Azure PaaS
• Better UX design benefits the visitors to your website.
• Designed to follow government-mandated Accessibility Guidelines.
• Consistent experience for all users, regardless of the device used.
• Accessibility ensures all visitors can easily engage with your website.
• Mobile-first approach

£300 to £700 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

999282038671571

Contact

Sai Krishna Siddula
07944145034
sai@mastersoftware.co.uk

Planning

• Planning service: Yes
• How the planning service works: We conduct workshops with the customers to understand their "as-is" and their ideal "to-be". ; ; We apply our technical expertise to identify:; 1. Key areas of improvement; 2. Potential issues with security; 3. Opportunities for automation; 4. Best candidates for cloud migration; 5. Security and disaster recovery concerns; ; Using this information, we help customers prioritise their needs and chart a course of action. We then translate this high-level vision into SMART (specific, measurable, achievable, realistic, time-bound) actions that can be converted into individual projects. ; ; Having a standard, repeatable process allows us to anticipate potential problems, use lessons learned from previous implementations to give the best benefits to our customers.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Cloud
  • Sitecore 9.3
  • Sitecore 9.0.2
  • Sitecore Experience Accelerator (SXA)
  • Integration with enterprise applications
  • Custom Portal Development

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We first conduct a detailed analysis of customer's existing websites and services to understand the business process. We use our expertise with Sitecore and Microsoft Azure to recommend a solution that can effectively replace, enhance or migrate the existing solution into Sitecore. We then use our development capability to efficiently migrate the services into Sitecore. Our dedicated automated testers ensure that like-for-like comparison is done between existing site and new site and sign-off only if no discrepancies are found.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Sitecore CMS
  • Sitecore 9.0.2, 9.3, SXA

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our project life-cycle includes ample time for systems testing before an application is handed over for user acceptance testing. We leverage latest technologies and automation testing to maximise productivity. Automating a series of repeatable tests creates a solid platform for regression testing and any new feature releases are automatically validated to ensure they do not break existing functionality. Finally, for web application, we use automated tools to conduct load and performance testing to ensure that the application can sustain heavy loads for prolonged periods. We leverage auto-scaling functionality of Cloud services to create an application that can scale out in periods of high demand and scale in during slump times to save on costs. We also test websites for WCAG2.0 compliance

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support and maintenance for Sitecore applications developed by us as well as existing applications. Our developers have experience with a wide range of Sitecore versions from 6.5 to 10.1, so we are able to accommodate virtually any application that an organisation can throw at us. Our core strength is support applications built using Sitecore and Microsoft technologies. We have stringent SLAs in place and have a solid support process to minimise downtime in business critical applications.

Service scope

• Service constraints: We provide support remotely. Our customer service agents are available via email, phone or MS teams. However, in cases where we need to be physically present in the client organisation to solve an issue, our team can travel and work as needed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Working days are Monday - Friday 9:00AM to 5:00PM (UK Time); ; P1 - Critical (reputational issue for the client) - 2 hours (during working days or 2 hours from the start of next working day if raised during non-working hours); P2 - Priority (time critical activity) - 3 working days; P3 - Standard (all other issues) - 10 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Every client is assigned a dedicated Account Manager, who acts as the main point of contact. In addition, depending on the technologies used, we will provide 2nd line support and cloud support engineers to meet the SLA requirements. All support contracts are priced based on the resources provided. Prices for 2nd line frontend, backend and cloud support can be found in our pricing document. A 2nd line support engineer works on fixing time-critical issues, bug fixes and minor enhancements in the application. Major enhancements or new features would be out of scope of support and shall be handled as individual projects.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Even though we are a micro-organisation, we take environment very seriously. We play a significant role in environmental sustainability by adopting Sustainable Software Engineering practices. ; ; Carbon Footprint: As a micro-organisation using 100% green energy provider for electricity, using an electric car for transport and leveraging remote working, our carbon foot print is very small. Our only scope 1 emissions are from gas used for heating the registered office. We use the carbon footprint calculator from carbontrust.com to compile our carbon footprint stats report and benchmark results.

  Tackling economic inequality

  Promote Local Skills and Employment: We are promoting the return of local women into tech roles after taking a career hiatus by offering mentoring, training and hiring them into appropriate roles. Our goal for 2024 is to start an apprenticeship program to open up opportunities in tech sector for local students.

  Wellbeing

  Supporting Growth of Responsible Regional Business Practices: Employee well-being is very important to us. We offer flexible remote working and no fixed hours. Our staff can set their own hours and work around childcare responsibilities as long as they can meet the deliverables.

Pricing

• Price: £300 to £700 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.