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TEN10 SOLUTIONS LIMITED

Business Analysis Services

Our Business Analysis services support quality across the technology delivery lifecycle. We provide end-to-end consultancy including feasibility, scoping, requirements, user stories, process mapping and business change. Using modern techniques and AI-assisted tooling, we help teams deliver high-quality outcomes in Agile and DevOps environments.

Features

  • End-to-end business analysis services for programmes, projects and BAU change
  • Effective communication across business and IT stakeholders
  • High-quality deliverables minimising costly rework and aligning to business priorities
  • Best in class business process definition and refinement
  • UK-based SC and BPSS cleared business analysis professionals
  • Fully managed end-to-end service from strategy to on-the-ground delivery
  • Experienced consultants with relevant business/technical knowledge
  • Scalable, responsive service compatible with Agile and other methodologies

Benefits

  • Efficient, effective business analysis and change through tailored solutions
  • Business analysis integrated with existing teams, partners and vendors
  • UK-based SC and BPSS cleared business analysis professionals
  • Impartial expert advice, choosing the right approach, within agreed budgets
  • Business analysis partnering with you to deliver with confidence
  • Requirements and user story definition meeting Digital by Default standards
  • An efficient and cost-effective Business Analysis solution for any project
  • Full technical coverage across IT landscape
  • Reducing the risk of costly system/application failures

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ten10.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 9 9 4 6 1 9 5 0 4 0 8 5 7 5

Contact

TEN10 SOLUTIONS LIMITED Giri Fox
Telephone: 020 3697 1444
Email: sales@ten10.com

About the service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance

Service scope

Service constraints
Services are delivered remotely or hybrid, with on-site delivery available when required. All delivery is from UK-based locations. We operate under ISO 27001 certification and can provide SC-cleared personnel for sensitive engagements. Services require appropriate access to target cloud environments, stakeholder availability for workshops and collaboration, and timely provision of necessary information. Delivery timelines depend on organisational readiness, existing infrastructure complexity, and scope. Reasonable cooperation from client teams is expected throughout the engagement.

User support

Email or online ticketing support
Yes
Support response times
Support for this service is delivered remotely by email, telephone, during business hours.

We offer additional services with response times varying by priority: P1 Critical incidents receive 1-hour response 24/7, P2 High and P3 Medium incidents receive 1-hour and 4-hour responses during business hours respectively, and P4 Low incidents receive next business day response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Support services use Slack as a third-party communication platform for chat-based support. Slack conducts its own accessibility testing and maintains compliance with accessibility standards including WCAG AA. We have not conducted independent accessibility testing of the Slack platform. Alternative support channels (email and telephone) are available to ensure accessibility for all users. Support can also be delivered through client-preferred communication tools where accessibility requirements necessitate this.
Support levels
Support for this service is delivered remotely by email, telephone, during business hours.

We offer additional services with response times varying by priority: P1 Critical incidents receive 1-hour response 24/7, P2 High and P3 Medium incidents receive 1-hour and 4-hour responses during business hours respectively, and P4 Low incidents receive next business day response.

Pricing varies based on scope of supported systems, features included, and contract duration as detailed in individual Statements of Work. All support engagements include an account manager and access to consultants with relevant cloud certifications and experience. SC-cleared personnel available when required for sensitive environments.
AI chatbot
No

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £300.00
Associate business architect £500.00
Business architect £750.00
Lead business architect £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £800.00
Senior data architect £1,200.00
Chief data architect £1,800.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,000.00
Senior enterprise architect £1,200.00
Lead enterprise architect £1,400.00
Principal enterprise architect £1,800.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £800.00
Network architect £1,200.00
Lead network architect £1,800.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00
Lead security architect £1,400.00
Principal security architect £1,800.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £500.00
Solution architect £800.00
Senior solution architect £1,100.00
Lead solution architect £1,500.00
Principal solution architect £1,800.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £500.00
Technical architect £800.00
Senior technical architect £1,100.00
Lead technical architect £1,500.00
Principal technical architect £1,800.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,500.00

Data roles

Data engineer
Role level UK Rate Offshore Rate
Data engineer £600.00
Senior data engineer £900.00
Lead data engineer £1,200.00
Head of data engineering £1,500.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,000.00
Lead machine learning engineer £1,500.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £400.00
Application operations engineer £600.00
Senior application operations engineer £900.00
Lead application operations engineer £1,200.00
Principal application operations engineer £1,500.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £600.00
Change and release analyst £800.00
Change and release manager £1,000.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £500.00
Senior operations analyst £900.00
Operational control manager £1,200.00
Head of command and control £1,500.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £800.00
Major incident manager £1,000.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £500.00
Infrastructure engineer £700.00
Senior infrastructure engineer £900.00
Lead infrastructure engineer £1,200.00
Principal infrastructure engineer £1,500.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £500.00
Infrastructure operations engineer £700.00
Senior infrastructure operations engineer £900.00
Lead infrastructure operations engineer £1,200.00
Principal infrastructure operations engineer £1,500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £600.00
Problem manager £1,000.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £400.00
Senior service desk analyst £600.00
Service desk manager £800.00
Head of service desk £1,000.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £350.00
Junior business analyst £400.00
Business analyst £600.00
Senior business analyst £700.00
Lead business analyst £900.00
Head of business analysis £1,100.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00
Delivery manager £650.00
Senior delivery manager £850.00
Head of (Agile) delivery management £1,100.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00
QAT analyst £500.00
Senior QAT analyst £600.00
Lead QAT analyst £700.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £500.00
Test engineer £700.00
Senior test engineer £900.00
Lead test engineer £1,100.00
Test manager
Role level UK Rate Offshore Rate
Test manager £900.00
Head of test £1,500.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £400.00
Junior DevOps engineer £500.00
DevOps engineer £800.00
Senior DevOps engineer £900.00
Senior DevOps engineer - management £1,100.00
Lead DevOps engineer £1,100.00
Lead DevOps engineer - management £1,200.00
Principal DevOps engineer £1,300.00
Principal DevOps engineer - management £1,500.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £400.00
Junior frontend developer £500.00
Frontend developer £700.00
Senior frontend developer £1,000.00
Lead frontend developer £1,300.00
Head of frontend development £1,500.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £400.00
Junior developer £500.00
Developer £700.00
Senior developer £900.00
Senior developer - management £900.00
Lead developer £1,200.00
Lead developer - management £1,200.00
Principal developer £1,500.00
Principal developer - management £1,500.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £400.00
Accessibility specialist £600.00
Senior accessibility specialist £800.00
Head of accessibility £1,000.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
7683ea60-ac20-4cf6-ab2e-1671547f868c
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
14f64a82-03a9-417f-b35d-c4c9d19552dc
Other security certifications
No

Social value

Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ten10.com. Tell them what format you need. It will help if you say what assistive technology you use.