ZOHO CORPORATION LIMITED

Zoho Workplace

Zoho Workplace is a secure, cloud-based collaboration and productivity suite that enables public sector organisations to communicate, create, store, and collaborate effectively. It brings together email, file management, document creation, team collaboration, and online meetings in one integrated platform, supporting remote and hybrid working across departments.

Features

• Secure, ad-free business email with custom domains and shared mailboxes
• Real-time collaborative document, spreadsheet, and presentation editing
• Centralised cloud file storage with role-based access controls
• Team messaging and channels for secure internal communication
• Audio and video conferencing with screen sharing and scheduling
• Integrated calendar, tasks, and contact management
• Mobile access across iOS and Android devices
• Multi-factor authentication and encrypted data transmission
• Administrative controls for users, permissions, and data governance
• Integration with other Zoho and third-party business applications

Benefits

• Improve collaboration across departments and distributed teams
• Enable secure remote and hybrid working
• Reduce reliance on fragmented tools and email silos
• Share documents securely with internal and external users
• Co-author content in real time, reducing duplication and delays
• Access email, files, and meetings from any device
• Improve information governance through centralised controls
• Streamline internal communications and knowledge sharing
• Support consistent ways of working across teams
• Reduce administrative overhead through integrated productivity tools

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

999686288460778

Contact

Corie Robinson
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a cloud-based SaaS and does not support on-premise deployment.
• System requirements:
  • Stable internet connectivity Chrome
  • Chrome - 10 and above
  • Mozilla Firefox - 8 and above
  • IE - 10 and above
  • Safari - 5 and above
  • Opera - 12.1 and above

User support

• Email or online ticketing support: Yes
• Support response times: Standard support is available during business hours. Optional Premium and Enterprise support plans provide extended support coverage, including 24/5 and 24/7 availability, with faster response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat interface is designed to be usable with standard web accessibility features, including keyboard navigation and compatibility with commonly used screen readers and browser accessibility tools. Users can initiate and participate in web chat conversations using a keyboard and view messages in a clear, linear format.; ; The web chat does not provide specific accessibility customisation options, such as configurable contrast modes, text resizing controls, or guaranteed full support for all assistive technologies. Users may therefore rely on their browser or operating system accessibility settings to support their individual needs.
• Web chat accessibility testing: Accessibility considerations for web chat are addressed as part of Zoho’s general design, development and quality assurance processes for web-based features. This includes ensuring compatibility with standard browser accessibility features, keyboard-only navigation, logical focus order, and readable notifications.; ; Automated accessibility checks are complemented by manual reviews carried out during development and testing to identify issues that require human assessment. Accessibility-related issues identified through testing or user feedback are logged, prioritised, and addressed as part of ongoing product improvements.; ; While Zoho does not conduct customer-specific assistive technology user trials for each deployment or feature, accessibility considerations are applied consistently across the platform to support inclusive use of web chat functionality.
• Onsite support: Yes, at extra cost
• Support levels: Zoho Workplace is available with multiple support levels to meet differing public sector operational requirements.; ; Standard Support is included with the service at no additional cost. It provides technical support during business hours via email and an online ticketing system, suitable for routine service queries and issue resolution.; ; Premium Support is available at an additional cost and provides extended support coverage with faster response times and access to live chat support. This level is intended for organisations requiring enhanced responsiveness. Pricing is provided on request and depends on the level of coverage selected.; ; Enterprise Support is also available at an additional cost and offers the highest level of support, including 24/7 availability, priority handling of support requests, and the fastest response times. Pricing varies based on organisational requirements and service scope.; ; A Technical Account Manager or Cloud Support Engineer may be provided as part of Premium or Enterprise support arrangements, subject to the selected support package and commercial agreement.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Zoho Workplace is designed to be quick to deploy and easy to adopt. Users can start using the service through a structured onboarding process supported by online resources and remote assistance.; ; Zoho provides comprehensive online documentation, user guides, and knowledge base articles covering setup, configuration, and day-to-day use. Step-by-step guides and in-product help support administrators and end users during initial setup and ongoing operation.; ; Online training resources, including webinars and video tutorials, are available to help users understand core features such as email, file management, collaboration, and meetings. These resources can be accessed on demand, enabling users to learn at their own pace.; ; Remote onboarding and implementation support is available, and optional paid services can be provided for organisations requiring additional assistance, such as structured rollout support or administrator training. Onsite training is not provided as standard but may be available through separate commercial arrangements.; ; The service can be configured and deployed without specialist technical skills, enabling public sector teams to begin using Zoho Workplace quickly while maintaining appropriate governance and security controls.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data from Zoho Workplace using built-in export and download tools available through the service interface. Authorised administrators can export user data, including emails, calendars, contacts, files, and documents, in commonly used, machine-readable formats to support migration or archiving.; ; Email data can be exported using standard mail export tools and protocols, while files and documents stored in team and personal workspaces can be downloaded directly or exported in bulk. Administrative controls allow organisations to manage user access during the offboarding process and ensure data is extracted before account deactivation.; ; Data extraction can be performed without additional software and does not require Zoho professional services, though optional paid assistance may be available if required. Once data extraction is complete and the contract has ended, data is retained or deleted in accordance with the agreed retention period and Zoho’s data handling policies.; ; Users remain responsible for completing data extraction prior to service termination to ensure continuity and compliance with organisational data retention requirements.
• End-of-contract process: At the end of the contract, access to Zoho Workplace is managed in line with the agreed subscription term. Customers can choose to renew the service, reduce or remove licences, or allow the contract to expire. Prior to contract end, authorised administrators can export organisational data using the service’s built-in data export tools.; ; The contract price includes access to the Zoho Workplace platform, standard support, security updates, and routine maintenance for the duration of the subscription. Customers retain full administrative control to manage users, configure settings, and extract data during the contract term.; ; Additional costs may apply for optional services not included in the standard subscription. These can include Premium or Enterprise support tiers, extended support coverage, or professional services such as structured onboarding, migration assistance, or advisory support, where required. Any additional services are agreed separately and are not mandatory to use the core service.; ; If a contract is not renewed, access to the service will be restricted after the subscription period ends, and data will be handled in accordance with Zoho’s published data retention and deletion policies, allowing customers time to complete data extraction and meet organisational obligations.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Zoho Workplace onboarding and offboarding documentation is provided primarily through web-based articles, guides, and help content designed to work with standard browser accessibility features. Documentation can be accessed using keyboard navigation and is compatible with commonly used screen readers and browser assistive technologies.; ; Content is structured using headings, lists, and clear language to support readability and logical navigation. Documentation can be zoomed or resized using browser controls, and users may apply operating system or browser accessibility settings to meet individual needs.; ; The documentation does not provide dedicated accessibility configuration options or alternative formats by default, such as audio versions or guaranteed compatibility with all assistive technologies. Users may therefore rely on their own assistive technology tools and browser settings when accessing documentation.; ; Accessibility-related issues identified through internal review or user feedback are considered as part of ongoing documentation improvements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Zoho Workplace provides dedicated mobile applications and mobile-optimised web access to core features, including email, calendars, file access, collaboration, and communications. The mobile experience is designed for convenience and on-the-go use, with streamlined interfaces and touch-optimised navigation.; ; Some advanced administrative functions, configuration settings, and complex document formatting features are primarily available through the desktop web interface. Mobile access focuses on day-to-day productivity tasks rather than full system administration.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Workplace is accessed through a secure, web-based interface and mobile applications. The interface provides integrated access to email, calendars, documents, file storage, collaboration tools, and online meetings through a consistent user experience. Users navigate the service via role-based dashboards, menus, and search, while administrators manage users, permissions, and policies through centralised administration controls. The interface supports modern browsers and mobile devices, enabling access for office-based, remote, and hybrid teams.
• Accessibility standards: None or don’t know
• Description of accessibility: Zoho Workplace is accessed through standard web browsers and mobile applications that support built-in accessibility features. Users can navigate the interface using a keyboard, access content in a linear reading order, and use commonly available screen readers and browser accessibility tools. Text content and controls are designed to be readable at different zoom levels using browser settings.; ; The service does not provide dedicated accessibility configuration options, such as custom contrast themes or guaranteed full compatibility with all assistive technologies. Users may therefore rely on their operating system or browser accessibility settings to meet individual accessibility requirements.
• Accessibility testing: Formal usability testing with assistive technology users is not conducted specifically for the Zoho Workplace service interface. Accessibility considerations are incorporated into the design, development, and quality assurance processes to support inclusive use of the service.; ; These considerations include compatibility with standard browser accessibility features, keyboard navigation, logical focus order, readable notifications, and support for commonly used assistive technologies such as screen readers. Automated accessibility checks are supplemented by manual reviews during development and testing to identify issues that require human assessment.; ; Accessibility-related issues identified through internal testing or user feedback are logged, prioritised, and addressed as part of ongoing product improvements. Users may also rely on browser or operating system accessibility settings to meet individual accessibility needs.
• API: Yes
• What users can and can't do using the API: Zoho Workplace provides APIs that allow organisations to integrate core Workplace services with other systems and automate selected administrative and user-level processes. Using the API, authorised users can provision and manage users, configure mailboxes, manage groups, access files and documents, and integrate email, calendar, and collaboration data with external applications.; ; The API can be used to support onboarding and off-boarding workflows, synchronise users from identity or HR systems, and automate routine administrative tasks. Changes made through the API are subject to the same role-based access controls and security policies as the web interface.; ; The API does not provide full parity with the administrative web console. Some advanced configuration, compliance settings, and organisation-wide policy management must be performed through the service interface. API usage is subject to authentication requirements, permission scopes, and rate limits to ensure platform stability and security.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Zoho Workplace can be configured to align with organisational policies and working practices without requiring bespoke development. Customisation options include user and group management, role-based access controls, email domains, mailbox settings, retention policies, sharing permissions, and collaboration settings.; ; Administrators can customise the service through the web-based administration console, where they manage security controls, user provisioning, authentication settings, data sharing rules, and organisational preferences. User-facing settings, such as notification preferences, interface language, and personal productivity options, can be customised by individual users within defined organisational policies.; ; Customisation is primarily carried out by authorised administrators, such as IT or digital teams, who control system-wide configuration and governance. End users can make limited personal customisations that do not affect organisational security or compliance settings.; ; The service does not support custom code changes to the core platform. Any configuration changes are subject to built-in service constraints, security controls, and permission models to ensure consistent and secure operation.

Scaling

• Independence of resources: Zoho Workplace is delivered using a multi-tenant cloud architecture designed to ensure fair and reliable use of shared resources. The platform uses capacity management, workload isolation, and monitoring controls to prevent individual customers’ usage from adversely affecting others. Resource allocation is managed centrally to maintain consistent performance, availability, and service reliability during periods of varying demand. Continuous monitoring and automated scaling are used to support stable operation across all tenants.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export their data using built-in export and download tools available within the Zoho Workplace service interface. Authorised administrators can export emails, calendars, contacts, files, and documents in commonly used, machine-readable formats. Data can be downloaded directly through the interface or exported in bulk for migration or archiving purposes. Export activities are controlled through role-based permissions to ensure data security and governance during the export process.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Standard email formats (for example, EML or MBOX)
  • ZIP archives for bulk file downloads
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: In addition to TLS encryption, Zoho Workplace protects data in transit using secure certificate management, strong cipher suites, and server authentication to prevent unauthorised interception or tampering. Network traffic is continuously monitored for anomalies, and security controls are applied to ensure only authorised connections are permitted between user devices and the service.
• Data protection within supplier network: Other
• Other protection within supplier network: Zoho protects data within its network using layered security controls. Data stored in Zoho data centres is encrypted at rest using strong encryption standards. Internal traffic between services, storage systems and disaster recovery sites is encrypted to prevent unauthorised access. Zoho operates fully controlled data centres with restricted physical access, continuous monitoring and dedicated security systems. Network protections include firewalls, intrusion detection and prevention, and segmentation to isolate sensitive components and limit lateral movement. Access to production systems is restricted to authorised personnel following strict authentication, logging and approval processes.

Availability and resilience

• Guaranteed availability: Zoho guarantees a monthly service availability of 99.9% for Zoho Workplace, measured on a calendar-month basis. Availability represents the percentage of time the production service is operational and accessible to users, excluding scheduled maintenance periods and circumstances outlined in Zoho’s Service Level Agreement.; ; Current and historical availability information for Zoho Workplace and other Zoho services is published on Zoho’s public service status page, where users can view real-time service status, maintenance notifications, and incident history.; ; If Zoho does not meet the guaranteed availability level in a given month, customers may be eligible to request service credits in accordance with Zoho’s Service Level Agreement. Service credits are applied to future billing cycles and are calculated based on the extent to which service availability falls below the stated commitment.; ; Service credit requests must be submitted by the customer within the timeframe defined in the SLA. Service credits are the sole and exclusive remedy for failure to meet the availability commitment. Zoho does not provide cash refunds for service availability shortfalls.
• Approach to resilience: Zoho Workplace is designed as a cloud-native service with resilience built into the platform, infrastructure, and operational processes. The service is hosted in professionally managed data centres with redundant power, cooling, networking, and physical security controls to support high availability and service continuity.; ; The platform uses a distributed architecture with redundancy across critical components to reduce single points of failure. Data is stored with replication and backup mechanisms to protect against data loss and infrastructure failures. Automated monitoring and alerting are used to detect and respond to service issues, helping maintain availability and performance during periods of increased demand or component failure.; ; Zoho operates defined backup, disaster recovery, and business continuity processes to support service resilience. Regular testing and operational reviews are carried out to ensure these controls remain effective and are updated as the service evolves.; ; For security and resilience reasons, detailed information about specific data centre locations, internal architecture, and recovery procedures is not made publicly available. Additional information can be provided to buyers on request under appropriate confidentiality arrangements.
• Outage reporting: Zoho Workplace provides transparent and timely outage reporting through multiple channels. A public service status dashboard is available, allowing users to view real-time service availability, incident updates, planned maintenance notifications, and historical outage information across Zoho services.; ; During service incidents, status updates are published to the public dashboard to keep users informed of the issue, progress, and resolution. This dashboard can be accessed without authentication, supporting transparency for both administrators and end users.; ; Zoho also provides email notifications for service incidents and planned maintenance to registered administrators, helping organisations proactively manage user communications and operational impact.; ; In addition, service status information can be accessed programmatically using Zoho’s status and monitoring interfaces, supporting integration with third-party monitoring or IT service management tools where required.; ; These reporting mechanisms enable public sector organisations to quickly understand service health, respond to incidents, and meet internal governance and assurance requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Additional authentication controls include IP-based access restrictions, session management controls, and administrative enforcement of authentication policies.
• Access restrictions in management interfaces and support channels: Access to Zoho Workplace management interfaces and support channels is restricted using role-based access controls and authentication mechanisms. Administrative access is limited to authorised users and protected through secure login, optional multi-factor authentication, and configurable access policies. Permissions are assigned based on user roles to ensure individuals can only access functions relevant to their responsibilities. Support channels require authenticated access, and case visibility is restricted to authorised contacts. Session controls and audit logging are used to monitor administrative and support access activity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Other standards include ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II, HIPAA-compliant controls for eligible services, and CSA STAR Level 1 certification. These frameworks cover privacy management, cloud security, protection of personal data, independent assurance reporting, and cloud control transparency.
• Information security policies and processes: Zoho maintains a comprehensive information security management programme aligned with ISO/IEC 27001, supported by additional standards including ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701 and SOC 2 Type II. This programme establishes the policies, procedures and technical controls used to protect customer data from unauthorised access, alteration, disclosure or loss.; ; Zoho’s documented policies cover areas such as access control, encryption, asset management, physical security, secure development, incident response, vulnerability management, supplier management and data privacy. Policies extend to employee responsibilities, acceptable use requirements and confidentiality obligations. These documents are communicated to staff during onboarding and reinforced through mandatory periodic training.; ; Information security governance is managed by Zoho’s central Security and Compliance team, which reports into senior leadership. Control owners are designated across engineering, operations, support and facilities teams, with responsibility for implementing and monitoring relevant controls. Zoho conducts internal reviews, technical monitoring, access audits and risk assessments to ensure policies are followed.; ; Policies are formally reviewed at least annually or whenever significant operational or regulatory changes occur. Compliance with Zoho’s information security policies is independently validated through recurring external audits for ISO and SOC certifications.; ; These processes ensure consistent alignment with industry best practices and regulatory expectations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Zoho follows documented configuration and change management processes aligned with ISO/IEC 27001 and SOC 2 controls. Service components are recorded in configuration repositories where ownership, versions and lifecycle status are tracked. All changes are assessed for security and privacy impact, reviewed by appropriate approvers and implemented with defined rollback procedures. Audit logs are maintained for traceability. High-risk or service-affecting changes receive additional security review. Emergency changes follow an expedited but controlled workflow. Zoho notifies customers of changes that may materially affect their use of the service. These processes ensure controlled, secure and traceable updates to the platform.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Zoho operates a structured vulnerability management process using certified third-party scanners, internal security tools and periodic automated and manual penetration testing. Potential threats are identified through continuous monitoring, vulnerability feeds, public advisories, security mailing lists and industry threat-intelligence sources. When a vulnerability is detected, it is logged, assessed for severity and risk, and assigned to an owner. Critical vulnerabilities are prioritised for immediate remediation, and patches or mitigating controls are deployed as quickly as possible following validation. All remediation activity is tracked to closure, with verification performed by the security team to ensure the issue has been resolved.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Zoho monitors its services using centralised logging, automated alerting and continuous analysis of events across applications, network traffic and system activity. Logs include access, audit, administrator and security events, which are stored securely and monitored for anomalies such as unusual authentication behaviour or unauthorised access attempts. When a potential compromise is identified, alerts are escalated to the Security Incident Response Team for investigation. Incidents are assessed, contained and remediated according to severity, with high-risk events addressed immediately. Zoho follows documented incident response procedures and tracks each incident through to closure, including post-incident review.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Zoho maintains documented incident management procedures for common security, privacy and service events. Incidents are logged, categorised and handled by Zoho’s Security Incident Response Team using predefined investigation, containment and recovery workflows. ; ; Users can report security or privacy incidents directly via email, where they receive high-priority attention. Other service-related issues can be raised through standard support channels. ; ; When an incident affects a customer, Zoho provides notifications and a summary reports outlining the event, impact and corrective actions. Broad service incidents are communicated through service announcements, status pages or community channels. ; ; Post-incident reviews help prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Zoho Workplace offers a free plan with limited features for basic use and evaluation. It includes restricted email and collaboration functionality with capped storage and user limits. Advanced administration, security controls, and business features are not included. The free plan is not time-limited.
• Link to free trial: https://www.zoho.com/workplace/signup.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 3 September 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 certifies our Information Security Management System (ISMS) and confirms that we have appropriate governance, controls, and continual improvement processes in place to manage information security risks within the defined scope of certification.; ; The certification does not certify individual products or specific technical features in isolation. Instead, it applies to the management framework, policies, processes, and controls that govern how information security is implemented and operated across our in-scope services.; ; Activities, systems, or services outside the formally defined ISMS scope are not covered by the ISO/IEC 27001 certification. This may include third-party services or infrastructure not operated or controlled by us, or internal systems not directly involved in the delivery of certified services.; ; ISO/IEC 27001 also does not replace or automatically include other standards (such as ISO/IEC 27017 or ISO/IEC 27018 - Which Zoho Corporation has obtained both certifications), which address cloud-specific controls and protection of personally identifiable information and are assessed separately where applicable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Thursday 23 March 2023
• What the ISO 9001 doesn’t cover: ISO 9001:2015 certifies our Quality Management System (QMS) and confirms that we have defined, implemented, and continually improved processes to ensure consistent service delivery within the certified scope.; ; The certification does not certify individual products, features, or technical performance in isolation. It focuses on the management framework for quality rather than guaranteeing specific service outcomes, configurations, or performance levels for individual services.; ; Activities, systems, or services outside the formally defined QMS scope are not covered by the ISO 9001 certification. This may include third-party services, customer-managed configurations, or internal processes not directly involved in the delivery and support of in-scope services.; ; ISO 9001 also does not address information security, privacy, or data protection controls, which are covered separately under standards such as ISO/IEC 27001 and related certifications.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 4 August 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Zoho’s listing in the CSA Security, Trust & Assurance Registry (STAR) is based on a STAR Level 1 Self-Assessment, which documents how our cloud security controls align with the Cloud Security Alliance Cloud Controls Matrix (CCM).; ; The STAR self-assessment applies to the security control framework and governance practices for our cloud services. It does not certify individual products, specific service configurations, or customer-managed settings in isolation.; ; Activities or services outside the scope of the published STAR self-assessment, including customer-controlled configurations, integrations with third-party services, or infrastructure not operated or controlled by Zoho, are not covered.; ; CSA STAR also does not replace other standards covering information security, privacy, or quality management, which are addressed separately through certifications such as ISO/IEC 27001 and related standards.; ; In summary, CSA STAR provides transparency into our cloud security controls within scope, but not independent certification or coverage of out-of-scope services or configurations.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df4a2fb2-58c7-428b-b622-0d1dbd68ae22
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 061e91c4-e56a-4f0c-a09c-66fea8d9c587
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27017 (Cloud Security Controls)
  • ISO/IEC 27018 (Protection of PII in public cloud)
  • ISO/IEC 27701 (Privacy Information Management / PIMS)
  • SOC 2 Type II
  • CSA STAR (Level 1 Self-Assessment)
  • Data Security and Protection Toolkit (DSPT)
  • GDPR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.