ZELT LTD

Zelt HR Software

Zelt is the HR software modern organisations use to manage HR, Finance & IT all in one system.

Features

• HR software
• Payroll software
• MDM
• Time off management
• Timesheets & clock in/out
• Performance management
• Benefits mangement
• Expense & invoice management
• IT hardware and access management
• Employee onboarding

Benefits

• Minimise time spent on admin using automation and employee self-service.
• Request, approve and keep track of time and attendance seamlessly
• Process and pay payroll in 60 seconds globally
• Pay payroll, invoices, expenses and benefits globally
• Automate adding and removing employees to company benefits
• Manage access to all of your workplace applications
• Equip your team globally with equipment in two clicks
• Automate onboarding (contracts, background checks, payroll & more)
• Asset register embedded directly into your HRIS

£4 to £20 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ckp@zelt.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

999782676935927

Contact

Christopher Priebe
07378878181
ckp@zelt.app

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: No specific system requirments

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our average response time is under 2 mins Mon - Fri and within a couple of hours on the weekend.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have 'chat with support' as the title of the support buttons in order to support screen readers. We also have chat status visible for the end user, which again supports screen readers. We also have notification sounds to support accessibility.
• Web chat accessibility testing: We've tested the above with assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Each company has a dedicated account manager who will provide chat and email support in-line with our response times mentioned previously. ; ; We can provide on-site implementation support, which will be billed hourly.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding support will consist of: ; ; Implementation kick off; Working session; Employee Data Prep; Employee Data Upload; Employee Historical Data Prep; Employee Historical Data Upload; Time off upload; Documents upload; Training; Support; ; A structured onboarding process document can be shared on request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full control to export and delete their data from within in the platform.
• End-of-contract process: Almost all customers choose to renew their contract with Zelt. At this stage we will mutually renegotiate the contract. However, if in the case a customer wishes not to renew their contract with Zelt, as mentioned previously, all data can be exported and deleted from the platform by the customer directly. Zelt will also provided support through our support channels to help answer any questions that customers might have when

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a mobile friendly version of the site. On top of this, there are two mobile apps, one for Android and one for Apple.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Out of the box customisation includes: ; ; - Background image ; - Company logo ; - Custom permission groups; - Custom profile fields ; - Custom language ; ; Aside from the background image, everything else listed above can only be customised by designated system admins. ; ; We can also offer contract specific customisations, however, what these are and the associated costs would be discussed on a case by case basis.

Scaling

• Independence of resources: We leverage auto-scaling within our backend infrastructure, which allows to continuously monitor usage and adapt quickly and effortlessly to increases on demand of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide the following: ; ; - Number of active users in the account ; - Last active for each user; - Date created for each user ; - Deactivated users ; - Audit log of actions taken within the platform
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers can export their data from within Zelt into a CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Pdf
  • .doc
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Pdf
  • .doc

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have 99% + up time on the site. Any specific SLAs may be negotiated on a contract by contract basis.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: From an internal perspective we have well defined access control policies and registers, where access is granted on a need only basis by a defined owner. ; ; From a user perspective, there are permission scopes that can be set by the company administrators to ensure that certain parts of the platform can be accessed by certain people.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/03/2023
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our scope covers the provision of software services encompassing a SAAS platform to manage HR, payroll; and IT for businesses within the UK.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are certified to ISO 27001 by a UKAS registered body. Certification and scopes can be made available upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our documented change control procedure as well as improvement procedure can be made available upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: - Maintain up to date asset registers ; - We carry out regular vulnerability assessments of these assets ; - We carry out risk assessments in line with our ISO 27001 certification to understand the potential risk from these vulnerabilities. Based on our risk matrix, we will either accept or mitigate the risk. ; - We will then deploy any patches required to address the unacceptable risks, which are prioritised appropriately. ; - We have monitoring systems within our software to alert to any new issues that may occur ; ; Full documentation on these procedures can be made available upon request.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our protective monitoring utilises advanced detection tools to promptly identify potential compromises. Automated alerts and anomaly detection mechanisms swiftly flag suspicious activities. Upon detection, our response protocol initiates immediate investigation and mitigation measures. Incidents are addressed with utmost urgency, adhering to predefined response timelines to minimise impact.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management processes are guided by pre-defined protocols, meticulously crafted through our business continuity plan, which encompasses various scenario testing. Users report incidents through designated channels, ensuring prompt notification. Incident reports are provided through transparent and comprehensive communication channels, detailing the event, actions taken, and mitigation strategies employed

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Our company places paramount importance on fostering a culture of health and wellbeing within our workforce. We understand that the wellbeing of our staff directly correlates with their productivity, creativity, and overall satisfaction. To fulfill this requirement, we have implemented a variety of initiatives and practices aimed at supporting both the physical and mental health of our team members.; ; One tangible example of our commitment to staff wellbeing is our provision of flexible working arrangements. By allowing employees to tailor their work schedules to better suit their individual needs and responsibilities, we empower them to achieve a healthier work-life balance. This flexibility enables our team members to better manage their stress levels, reduce commuting time, and allocate time for personal pursuits, ultimately contributing to their overall wellbeing.; ; Furthermore, we actively promote mental health awareness and provide resources for support and assistance. Our team conducts regular workshops and training sessions on stress management, resilience building, and mindfulness techniques, to name but a few. ; ; Further information on our work here can be made available upon request.

Pricing

• Price: £4 to £20 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Upon request we can provide a POC trial on the platform, which is defined and agreed on a case by case basis.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ckp@zelt.app. Tell them what format you need. It will help if you say what assistive technology you use.