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Verint Systems Inc.
Verint Intelligent Virtual Assistant (IVA) delivers human-emulated, conversational AI that powers personalised, secure and intelligent interactions across any channel to improve CX, boost revenue and lower costs. It transforms CX by answering complex questions, executing solutions, delivering the right outcomes, and continuously improving.
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LIVEWIRE CONSULTANCY
Narralytics applies a unique mix of advanced statistics and machine learning across multiple data sources to expose hidden peer groups behaviours in the population. Discover why consumers engage, what matters to them, what makes them satisfied and what upsets them; helping inform targeted engagement, customer experience and retention strategies.
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Arrow Business Communications Limited
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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Research Innovations Incorporated
PRIISM is a data centric, Information platform that allows teams to cohere, coordinate, synchronise, and deconflict all forms of activity across domains and in the Information Environment. Customisable capabilities allow users to create visualisations to inform decision making and support collaborative working.
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Blacklight Software
Blacklight work with Microsoft's Power Platform to enable public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve efficiency through process automation. Power BI enables analytics, Power Automate streamlines processes, and Power Apps allow the rapid rollout of low code apps.
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Ceox
Ceox’s Power Automate Robotic Process Automation (RPA) enables Public Sector Organisations to do more with less. Microsoft’s Power Automate, part of Power Platform, enables users to quickly build secure and scalable Intelligent Automation (RPA) workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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Softcat Limited
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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Internet Investigation Solutions Ltd
Long Arm®, is a platform for secure online investigation, open source research, and evidential capture. Our fully audited platform empowers investigators to operate on the internet with a managed digital footprint, and to capture and produce content to an evidential standard. Our Collaboraite® capability enables data & AI exploitation.
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Everlaw, Inc.
Everlaw combines an intuitive self-service user experience, together with advanced end-to-end enterprise-grade technology, to empower organisations of all types to tackle edisclosure and ediscovery challenges. Our technology helps to facilitate change management through process transformation. Use Everlaw for inquiries, investigations, litigation, arbitration, tribunals, DSAR/ SAR, FOIA/ FOI and regulatory matters.
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INTERWORKS EUROPE LTD
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Create, share, and reuse applications that leverage data and machine learning to extend and automate decision making. Scale AI effectively across all dimensions and deliver advanced analytics using the latest techniques at enterprise scale
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SVL Business Solutions Ltd
Calabrio Analytics transforms your contact center into a powerhouse of customer intelligence by unlocking the goldmine of raw feedback and converting it into actionable insights. Anticipate customers needs, boost agent engagement, and enhance experiences across channels. Harness AI-driven analytics to refine strategies, accelerate sales, and stay ahead of evolving demands.
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Phonehub IO Ltd
Analyse audio and video content from telephone calls and video calls in bulk. Receive transcriptions, keyword detection alerts, and sentiment analysis reports. Connects to external systems via a secure API. Ideal for enhancing security in prison communications.
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DATASUMI LTD
Elevate your customer engagement by utilising advanced Generative AI for tailored customer experiences. This groundbreaking service goes beyond conventional approaches, employing chatbots, recommendation systems, and content personalisation to foster distinctive and impactful interactions. Take your customer experience to unprecedented heights with this transformative service.
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Ceox
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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BOXXE LIMITED
Secure user inboxes, adopt a proactive security posture, and save time on email security operations. Our cloud-native email security platform crawls the Internet to stop phishing, Business Email Compromise (BEC), and email supply chain attacks. With deep integrations into Microsoft and Google environments and workflows.
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MeVitae
Helping organisations hire smarter, faster and fairer, by mitigating unconscious and algorithmic bias. Improving diversity and inclusion typically involves three stages: identifying areas for improvement, selecting appropriate interventions, and assessing their impact. MeVitae’s analytics assists you throughout each of these stages, whilst seamlessly integrating with 20+ ATS' and HR tools.
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DATASUMI LTD
Datasumi's innovative Generative AI service aims to transform efforts in monitoring air quality. Our algorithms skillfully examine pollution data from multiple sources, such as sensors and satellite imagery, to provide insights. Areas with high pollution levels are pinpointed, and strategies for intervention are formulated to enhance public health.
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DATASUMI LTD
The Code Generation Tool represents an innovative service tailored for software development within government departments. This state-of-the-art generative AI tool streamlines the crafting of custom computer code that aligns with your precise needs, delivering exceptional efficiency and precision.
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Sempre Analytics
Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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DATASUMI LTD
Datasumi's Lumina service provides a customised range of Large Language Models (LLMs) designed to fulfil innovative companies' specific requirements to leverage AI's transformative capabilities in their business activities. We combine advanced LLM technology with specialised SME knowledge, industry insights, and linguistic nuances.
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SAS Software Limited
SAS® Fraud Insights on G-Cloud provides an innovative way of joining massive amounts of data to visualise new patterns and trends across complex fraud and audit typologies. SAS uses its powerful visualisation, data quality and machine learning technologies together with speed-of-thought analysis to find and detect fraud fast at scale.
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INSIGHTS T/A ISX4 LTD
ISx4 specialises in the implementation of analytics and AI solutions on cloud infrastructure. Options include Azure, AWS, SAS, Watsonx, Posit, Anaconda and bespoke solutions. ISx4 can host and own the cloud environment or deploy to the client cloud environment . In-life management and support is part of the service offering.
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DSI COMPLIANCE LIMITED
Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI
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SVL Business Solutions Ltd
The Calabrio One Suite is an intelligent and fully integrated contact centre workforce optimisation suite, in the cloud, on premise or in a hybrid environment. Calabrio One includes Call Recording, Quality Management, Analytics, Workforce Management and Advanced Reporting to help unlock the value in your contact centre.
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DATA PILLAR LIMITED
DataPillar is a leading Digital Technologies, Operations, and Experiences company that empowers enterprises to dive deep into the digital realm. As experts in Data, Cloud, and AI solutions, services, and product development, we're at the forefront of innovation. Partnering with industry leaders like Microsoft, Google, AWS, Snowflake & more.
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Bytes Software Services
Harmony Email and Collaboration (HEC) is an inline API based email security solution. HEC combines AI/ML, threat intelligence and sandboxing to protect businesses from all variants of email based attacks. HEC also protects collaboration applications from phishing attacks, malware and data loss. bssgc
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Cinos
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.