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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Voice Enabled Teams

    Six Degrees

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • IBM WatsonX

    Deeper Than Blue Ltd

    Watsonx, IBM's AI and data platform, integrates AI, data, and governance, empowering enterprises to deploy AI across their business using trusted data. It comprises watsonx.ai for training, watsonx.data for data management, and watsonx.governance for transparent AI workflows, addressing critical AI platform needs.

  • Lexzur - Contract Management Software

    BDQ

    Lexzur - Contract Management provides Contract Lifecycle Management and Document Automation

  • Omnichannel Contact Centre for Microsoft Teams

    Redcentric Solutions Limited

    Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.

  • Finance

    Epaccsys Limited

    Finance systems provider Epaccsys have been supplying Finance systems and Finance solutions for over 15 years with Epicor Finance software. The full suite of Finance modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management/Finance ERP.

  • Requisitions

    Epaccsys Limited

    Requisitions systems provider Epaccsys have been supplying Requisitions Software and Requisitions solutions for over 15 years. Additionally there is a full suite of accounting software modules available accompanying the Requisitions solutions and can be extended to include Financial, Distribution, Supply Chain Management and Project Management.

  • SMART: AI Generative AI Upgrade

    ICS.AI LTD

    A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.

  • Salesforce.com managed services

    VE3 GLOBAL LTD

    As a Salesforce Consulting Partner, VE3 provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours

  • Business messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SMART: AI Copilot Advanced Enterprise Language Model Integration

    ICS.AI LTD

    SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.

  • Insight - Salesforce Tableau Platform Add-ons

    INSIGHT DIRECT (UK) LTD

    Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14

  • Salesforce Hyperforce Lightning Experience Cloud

    SOFTCAT PLC

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14

  • BMC Helix Automation Console (formerly Vulnerability Management)

    Fusion Business Solutions (UK) Limited

    BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Pegasystems Cloud Software - Business Rules Engine

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.

  • SAP Business One and Business ByDesign

    Thinc

    At Thinc, we are helping to create Intelligent Companies. Systems and technology are designed around people. By amplifying the potential of their people, business leaders of Intelligent Companies are able to unlock huge amounts of untapped value. We create systems that enhance performance and deliver true value to your organisation.

  • Sypol

    EcoOnline

    EcoOnline Sypol's COSHH and Chemical Management Software gives you all the tools you need to stay compliant with COSHH regulations. With access to over 750,000 COSHH risk assessments and support from our in-house technical experts, our COSHH management software inspires confidence in your COSHH compliance

  • TransUnion - Decisioning Services

    TRANSUNION INTERNATIONAL UK LIMITED

    Decision management and acquisition solutions help make faster, consistent, automated citizen decisions across the business lifecycle. We achieve this by enabling authorised users to create and deploy low-code decision engine solutions simplifying the use of complex data services (e.g. credit bureau data services), providing flexible environments for building real-time decisioning.

  • Public Marketing

    BOOMERANG I-COMMS LTD

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Salesforce Tableau Platform Add-ons

    SOFTCAT PLC

    Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14

  • Microsoft Dynamics 365 Customer Service / Case Management

    CLOUDSOURCE LTD

    Dynamics 365 Customer Service has several components that work together to provide an end-to-end case management solution for public sector entities that helps identify cases and routes each case to the most appropriate agent. It empowers agents to resolve issues quickly using generative AI and automation.

  • Microsoft Dynamics 365 and Power Platform Implementation Software

    TECHLABS LONDON LTD

    TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.

  • Jadu Digital Platform - Web Publishing,‘MyAccount’, Forms, Payments and Case Management

    JADU CREATIVE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.

  • Salesforce Hyperforce Lightning Industry Solutions

    ARCUS GLOBAL LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14

  • SAP Enterprise Service Management

    SAP (UK) LIMITED

    SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.

  • Microsoft Dynamics 365 / CRM Application Development, Customisation, Configuration and Integration

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.

  • EBO Elective Recovery

    EBO.AI (UK) LTD

    EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation. It is based on three digital pillars: - Automated waiting list validation - Two-way conversation-based Patient Initiated Follow-ups (PIFU). - Smart rebooking of cancelled slots

  • Alemba Service Manager ITSM - IT Service Management Software

    SOFTCAT PLC

    Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.

  • HaloITSM - SaaS ITSM/ITIL Aligned IT Service Management Software

    CTMS

    An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface. HaloITSM supplies powerful, flexible ITIL processes and CMDB with Automation out-of-the-box. Our experienced services team provide frictionless service migrations, with lower total ownership cost than legacy tools with concurrent licensing options available.

  • Complaints Management with Dynamics 365 (Complaints, FoI, SAR, Feedback, Enquiries)

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.

  • BMC Helix Portfolio Management

    Fusion Business Solutions (UK) Limited

    BMC Helix Helix Portfolio Management contains Idea Management, Portfolio Management, Demand Management and Agile Project Management for all Helix ITSM Users. Note customers must have purchased BMC Helix ITSM and BMC Helix Platform. Fusion GBS is an Elite Partner of BMC.