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1576 results found

1576 results found in Lot 2: Cloud software in the category Customer service and support

  • Spectrum Location Intelligence API

    Ultranyx

    Location Intelligence APIs facilitate you in building innovative location-based applications for multiple platforms (including both web and mobile). The APIs facilitate varied location-based information and communication services to the developers. The developers can use this locational data to develop innovative apps for commercial and consumer markets.

  • Inoapps Outturn Planning

    INOAPPS LIMITED

    Inoapps Outturn Planning optimises the response to this challenge, providing a simple solution calculating the financial future based on current conditions in the app. It allows Engineering and Construction organisations to review the day-to-day, high-level financial status of construction projects and enables decision-making leading to greater control and improved profitability.

  • Powered by Neo: Customer Engagement Portals

    NEO TECHNOLOGY LIMITED

    Neo Technology's Customer Engagement Portals offer interactive platforms for customers to engage with you, access information, and request services seamlessly. These portals enhance communication, empower customers in every channel, and streamline management processes for improved customer satisfaction.

  • Medallia Ideas CrowdSourcing for NHS

    Medallia, Inc.

    Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for new local services or how to improve your existing ones. Empower staff and engage patients for tremendous advantage.

  • Cyber Data Incident Management

    OFFICELABS LIMITED

    Compliance with GDPR rules places specific legal obligations on organisations and individuals to maintain data accurately and safely. Cyber Data Incident Management from OfficeLabs provides a way to record and report activity and use workflow to action any follow on activities. Includes intuitive forms and comprehensive reporting.

  • FlowForma Process Automation

    FLOWFORMA LIMITED

    FlowForma, provide award winning Process Automation tools for Microsoft Office 365®, that empower users to create and streamline processes smarter and faster, utilizing the familiar SharePoint platform, without any coding. FlowForma is a Microsoft Gold Partner with over 300,000 users across Europe, North America and Asia.

  • CDW Amazon Connect

    CDW LIMITED

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • GDPR Subject Access Requests (SARs)

    GET SWARMS LIMITED

    Get Swarms SAR solution manages the process for responding to Data Subject Access Requests, ensuring compliance with GDPR. With our service, organisations efficiently manage Subject Access Requests SARs, providing timely responses and safeguarding data privacy following regulatory requirements.

  • Horizon UCaaS and Contact CCaaS

    ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

    Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis

  • Salesforce Hyperforce Industry Solutions

    Arcus Global Limited

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14

  • OTP messaging

    BOOMERANG I-COMMS LTD

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • eDisclosure document review and analysis services using Relativity eDiscovery software

    Sky Discovery

    Sky Discovery uses Relativity, the leading eDiscovery review cloud software, to assist our customers with our consulting expertise providing proactive advice to help them optimise the review process, offering cost reductions on data hosting and legal review by embracing some of our advanced workflows and custom built solutions.

  • Infreemation - Freedom to Speak Up Case Management System

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing emails, text messages and correspondence (including paper based) which falls into the Freedom to Speak Up scope.

  • Pegasystems Cloud Software - Workflow Automation

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Workflow Automation and Intelligent Automation are core features.

  • Verint Application Triggers, a component of the Desktop & Process Analytics (DPA) suite.

    Verint Systems Inc.

    Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording

  • Customer service triage

    BOOMERANG I-COMMS LTD

    Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Civica OnDemand Financial Assessment

    CIVICA UK LIMITED

    Civica Financial Assessment can support you in the completion of Adult Social Care financial assessment to ensure that service users are making the correct contributions towards their care costs. This could be complementing your teams to manage business as usual assessments, handling peaks, clearing backlogs or completing specific projects.

  • RIVIAM Digital Care - Immunisations eConsent service

    RIVIAM DIGITAL CARE LIMITED

    RIVIAM’s Immunisations eConsent service enables providers of school-aged children's vaccinations to co-ordinate digital immunisation programmes to improve vaccination uptake and increase productivity. The service includes eConsent, online appointment booking, triage and clinic scheduling tools, mobile application for school nurses, school portal, auto-update clinical systems, CHIS NIVS and self service reporting.

  • Microsoft Dynamics 365 Business Central

    Kick ICT

    We help customers realise the efficiencies, security and reliability offered by Business Central, Microsoft’s comprehensive business management solution for SME organisations. Unify data, enhance customer relationships, make better decisions and accelerate business transformation, all based on sound financial information. Our service includes developing, consulting, deploying and supporting BC

  • Oracle ERP Cloud CX Implementation Services

    VE3 GLOBAL LTD

    VE3 helps clients implement Oracle CX Cloud Services through Zoom-to-Cloud and Business-First methodologies, covering CX Sales, B2B/B2C Service Cloud, Marketing Cloud (Eloqua, Responsys), CX Unity/Infinity, CPQ Cloud, Commerce Cloud, Field Service Cloud, Subscription Management Cloud, Customer Data Management, Digital Assistant, and Intelligent Advisor, plus Digital Customer Service.

  • Freshsales Suite: Customer Relationship Management and Marketing Software (CRM)

    Freshworks Inc.

    Freshsales Suite is a unified, 360 degree sales and marketing CRM software by Freshworks. With an intuitive UI and powerful feature set including AI based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle free package.

  • Causeway Enquiries

    Causeway Technologies Limited

    Improve tender and bid processes by transforming how you manage and send tenders. Eliminate scattered documents, emails and manual tasks by consolidating all your enquiries, manage Bills of Quantities, and making sure your supply chain can access the most up to date project documents, assign trades, and send bids simultaneously.

  • GovBook | Short Breaks Booking System

    BOOKINGLAB LIMITED

    We've co-created a cutting-edge Short Breaks Booking System with leading children's services teams. This end-to-end digital short breaks service enables you to manage registrations, bookings, communications, payments, short breaks providers, and reporting for trips, overnight bookings, clubs and activity bookings, max cards, and ticketing services—all in one, easy-to-use booking system.

  • Appian Low-code Platform

    SOFTCAT PLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14

  • Kick CIS for Dynamics

    Kick ICT

    We’ve adapted Business Central, Microsoft’s comprehensive business management solution for SME organisations, to meet the unique finance and ERP demands of the construction industry. Unify your data, enhance customer relationships, build intelligence into decision making and accelerate business transformation, all based on sound financial information.

  • Esuasive Housing Safer Communities: ASB

    Esuasive

    Esuasive Housing ASB is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Salesforce Hyperforce Lightning Add-ons

    SOFTCAT PLC

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14

  • Infreemation - Archive

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for managing your organisations historic cases. Infreemation Archive and store all case types such as (but not limited to) complaints, FOI, SAR, GDPR, incidents, compliments and comments and feed back from your website.

  • Abavus - Communications Plugin

    Abavus.co.uk

    Our Communications Plugin allows you to schedule and send targeted communications to customers. Customers are able to subscribe and unsubscribe from content feeds maintained by your authority. The plugin can also be used as a communication overlay for service activities, such as collection reminders, renewal reminders, or general service-related communications.

  • Salesforce Lightning Industry Solutions

    SOFTCAT PLC

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14