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Network 2 Supplies Ltd
N2S are specialists in large scale multi-site De-installations and decommissioning of IT equipment including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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Wavenet
The Wildix cloud communication system is one of the most complete Unified Communications solutions, introducing video conference, chat, and user presence together with a complete range of hardware products. Wildix is the first European cloud solution to be included in the Gartner Magic quadrant.
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Ve3 Global Ltd
Exchange Online Protection safeguards your cloud-based or on-premises email with anti-spam and anti-malware protection. It offers financially backed SLAs and guarantees 99.999% network uptime, effectively shielding against 100% of known viruses and 99% of spam. Additionally, it provides reporting and message trace capabilities along with policy-based filtering.
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CDW Limited
Online versions of Office with email, instant messaging, video conferencing and co-authoring. Anti-virus and anti-spam, 50Gb mailbox, 1TB file storage, HD video conferencing, Office Online, Team Sites and Enterprise Social Networking.
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CDW Limited
Cloud solution for project planning and control, project portfolio management (PPM). Microsoft Project Plan 3 includes Project for the web, creation of Roadmaps and Project Online Professional, and can be used by administrators, portfolio managers, portfolio viewers, project managers, resource managers, team leads, and team members.
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Virgin Media Business
Microsoft Teams Direct Routing provides Public Switched Telephone Network (PSTN) connectivity with Teams and Microsoft Phone System for Teams Business users to make external calls for up to 300 users. Fixed 01 and 02 numbers are Teams phone numbers across enabled Teams clients. Unified Recording service can be added optionally.
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Ve3 Global Ltd
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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NEO TECHNOLOGY LIMITED
Empower staff and residents with offline functionalities and a mobile app powered by Neo Technology. Access essential features, submit requests, and receive alerts seamlessly, even without an internet connection. Improve convenience, engagement, and operational efficiency with this innovative solution.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.
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Pure IP
Add inbound and outbound calling to Microsoft Dynamics 365 Customer Service platform with using Azure Communications Services. Can offer direct connection to Pure-IP's cloud-based voice network or SBC as a Service for connection to other PBX.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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Jisc Services Ltd
Jisc offers the full range of apps and services within the Microsoft 365 portfolio with pricing models for government, business, education and the third sector. Our support service optimises your use of M365 licensing, maintains a secure environment, and provides access to Microsoft Support. This excludes licencing charges.
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Ve3 Global Ltd
Robotic Process Automation (RPA) is our expertise and service category. VE3 delivers straightforward solutions, empowering businesses to operate more efficiently. We offer flexible support services that adapt to your evolving needs, addressing real challenges to deliver tangible, measurable benefits for you and your users.
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Armour Comms
Armour Bridge provides secure controlled access between Armour Mobile and third party Instant Messaging (IM) / chat applications. It supports cross domain interoperability and can use popular open-source capabilities like Matrix to exchange messages with consumer apps like Signal or WhatsApp.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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Cinos
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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INGENTIVE LIMITED
Ingentive has extensive experience in supporting organisations with Microsoft Teams implementation and optimisation, facilitating enhanced collaboration and communication. Our expertise guides clients in structuring Teams, channels, and integrations for optimal functionality. We also offer tailored training sessions to maximise employee adoption and utilise the full range of Microsoft Teams features.
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Ciptex
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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dsi Billing Services
Gov-u is our secure managed user web portal enabling your users to securely access digital accounts, copies of their documents and correspond through an online forms system. Gov-u can be fully styled to match your brand, while two way linking to your existing website provides a seamless user experience.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Snelling Business Systems Ltd
NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.
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EBO
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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Call Handling Services
The Virtual Call Centre is a Contact Centre as a Service (CCaaS) solution for managing inbound and outbound contacts from servcie users across multiple channels - Voice, SMS, Web Chat, Email and Social Media.
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Virgin Media Business
Unified Recording is a secure, scalable and hosted recording service that can help you meet regulatory requirements, reduce costs and optimise workflows.
Buyers can record, review and audit calls&texts from your O2 mobile devices and collaboration tools, whether that’s Teams, Zoom or Webex. All from our easy to use portal.
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Glemnet Ltd
A complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely. Microsoft 365 brings together productivity, security, and OS/device solutions into a single, comprehensive offering.
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AVMI KINLY LTD
Secure Video Conferencing Service enables multiple participants to be invited to join from any standards-based video device,
tablet, smartphone, web browser or by phone. Secure management portal controls calls and move participants between rooms, for private consultations.