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Esuasive
Esuasive Property Asset Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
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XANTURA LIMITED
OneView helps the public, charitable sector to improve outcomes by; enabling the integration and sharing of multi-agency data and the application of advanced analytics (AI / ML / GenAI).
The product supports a full lifecycle; from data ingest to insight integration of insight into existing case management systems.
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Machine Two
We design and develop Virtual Agents. These AI enabled agents seamlessly integrate with the existing user experience layer and handle all incoming interactions. We’ve been able to classify and resolve complex customer queries by using AI and ML and connect to existing APIs to further enhance customer experience.
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Capventis
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ATOS IT SERVICES UK LIMITED
The Atos Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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LEIDOS INNOVATIONS UK LTD
Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.
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GCI NETWORK SOLUTIONS LIMITED
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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EBO.AI (UK) LTD
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
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Verint Systems Inc.
Verint Intelligent Virtual Assistant (IVA) delivers human-emulated, conversational AI that powers personalised, secure and intelligent interactions across any channel to improve CX, boost revenue and lower costs. It transforms CX by answering complex questions, executing solutions, delivering the right outcomes, and continuously improving.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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Digital Space Cloud Services Limited
Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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Blacklight Software
Blacklight work with Microsoft's Power Platform to enable public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve efficiency through process automation. Power BI enables analytics, Power Automate streamlines processes, and Power Apps allow the rapid rollout of low code apps.
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CEOX SERVICES LTD
Ceox’s Power Automate Robotic Process Automation (RPA) enables Public Sector Organisations to do more with less. Microsoft’s Power Automate, part of Power Platform, enables users to quickly build secure and scalable Intelligent Automation (RPA) workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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Route 101 Ltd
Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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SOFTCAT PLC
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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CEOX SERVICES LTD
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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Arcus Global Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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BRIDGEALL LIMITED
Dynamics 365 Sales is a customer relationship and case management solution from Microsoft. Offering class leading capability, integration and flexibility. Manage customers, volunteers, citizens, employees and more. Dynamics 365 Sales provides the ability to offer self service portals, extended reporting with Power BI and more.
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TASIKA LIMITED
We are an Intelligent Automation organisation providing end to end, and targeted Process Automation Software licenses and professional services. We also provide Business Process Management software and associated professional services.
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CEOX SERVICES LTD
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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4 Roads Ltd
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.