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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP Service-Cloud enhances customer service efficiency by consolidating contacts from various channels into one solution, ensuring uniform service across all channels. The agent desktop provides a unified customer view, facilitating first-contact resolution. It also features efficient ticket and case management, with intelligent technologies automating ticket categorisation and providing support recommendation
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Contact Centre operations are a key use-case of the platform.
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GETECH LIMITED
Google Chrome Enterprise and Education Licenses unlock the full potential of ChromeOS, Chrome Browser and Chrome devices for businesses and organisations, empowering IT to support and take advantage of a cloud-based workforce. Google recommend Workspace as the Cloud Productivity platform for ChromeOS users.
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FLYTE CLOUD SERVICES LTD
This is a SharePoint app to help track the movement of staff onto remote sites. This can be used for payroll purposes to monitor the logon and logoff times from sites . It will give a Geo-located timestamp
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WT DATATECH LTD
Wheelchair management software is vital for organizations and facilities that provide wheelchair services. This software streamlines the process of managing wheelchair inventory, tracking assignments, scheduling maintenance, and improving overall efficiency. By digitizing and automating these tasks, wheelchair management software enhances accessibility and ensures smooth operations.
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LATERAL TECHNOLOGY LIMITED
Lateral Technology has been a cloud-based technology provider of collection software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for collecting a variety of debt types.
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SmartSurvey Limited
SmartSurvey's is designed to support engaging with citizens effectively. It enables precise data collection, in-depth analysis, and comprehensive reporting tools to inform policy-making and enhance public services. This platform helps bridge communication gaps and ensures citizen voices are heard and acted upon, fostering greater transparency and trust in government operations.
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NEO TECHNOLOGY LIMITED
Neo Technology's Gas Management solution ensures optimal safety measures and regulatory adherence in the housing sector. It employs advanced analytics and real-time monitoring to detect gas leaks early and streamline maintenance scheduling. With seamless integration and mobile app support, it offers comprehensive safety management and data-driven insights for proactive decision-making.
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ANS GROUP LIMITED
The Copilot Navigator and Ecosystem Enablement is a comprehensive service designed to guide you through the exploration of Copilot for Microsoft 365. This service includes a series of collaborative workshops and enablement of your Copilot Ecosystem.
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SVL BUSINESS SOLUTIONS LIMITED
NICE CXone is a unique platform combining best in class omnichannel routing, customer analytics, workforce engagement, automation, and embedded AI on an open cloud foundation.
CXOne is a single, consolidated interface with a common view of operational performance and each customer’s journey. Predictive analytics and embedded artificial intelligence (AI),
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VOICESCAPE LIMITED
Voicescape’s Caseload Manager and Agreements Manager solutions combine predictive analytics, data science, AI, machine learning and behavioural insights to allow social landlords to engage with residents. Products drive Rent Income Collection, Risk Based Arrears Management, Satisfaction and Feedback gathering, Wellbeing and Compliance. Automating tasks delivers operational efficiencies, optimising customer outcomes.
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GET SWARMS LIMITED
Our CRM solution empowers businesses to manage customer relationships effectively. It offers comprehensive features for contact management, sales automation, marketing automation, customer service, and analytics. With intuitive interfaces and customisable workflows, businesses can streamline processes, improve customer engagement, and drive growth by leveraging valuable insights from customer data.
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ARCUS GLOBAL LIMITED
Arcus Samples is a flexible and intuitive cloud-based solution helping Regulatory Service teams manage the full sampling process from scheduling, sampling and analysis of samples for any sample type. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.
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LATERAL TECHNOLOGY LIMITED
Lateral Technology has been a cloud-based technology provider of collection software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for collecting a variety of debt types.
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SYNALOGIK INNOVATIVE SOLUTIONS LIMITED
Meet Scout® by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Scout® automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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KERV EXPERIENCE LIMITED
Voxivo is a cloud Unified Communications and Collaboration (UC&C) platform, providing a fully-featured cloud phone system plus an integrated set of voice, video and collaboration tools for the modern workplace. Voxivo comes with a full suite of telecommunication, implementation and support services from Kerv.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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INSIGHT DIRECT (UK) LTD
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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CSS EUROPE LIMITED
Pro-Cloud Fleet software streamlines fleet management with features such as vehicle tracking, maintenance scheduling, fuel management, and driver performance monitoring. It provides real-time data to empower managers, enhancing efficiency, reducing fuel usage, and informing decisions for improved productivity and cost-effectiveness in fleet operations.
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ANS GROUP LIMITED
The ANS Dynamics 365 and Powerplatform Higher Education Implementation service is one that enables organisations to deliver digital transformation across the organisation enabling them to reinvent how they do business and serve students, customers, stakeholders and staff by creating new interactions amongst people, data and processes.
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CIVICA UK LIMITED
Civica Experience is the leading real-time platform for capturing, analysing and reporting on patient and staff experiences including the NHS Friends and Family Test. It provides multi-channel data collection, bespoke reporting, a unique solution for automated free-text analysis of patient comments, and is built in partnership with our NHS clients.
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TRUE DIGITAL LIMITED
Building world class websites using Umbraco Heartcore, and creating headless composable digital experience platforms to answer our clients bespoke requirements.
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GOTO TECHNOLOGIES UK LIMITED
GoTo Connect Contact Center Compete is a Contact Center as a Service solution built on top of the GoToConnect platform that enables organizations to improve the outcomes of their customer and prospect communications over multiple communication channels, such as voice, text, web chat, and social media.
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WM Reply
WM Reply are a leading Microsoft Solutions Specialist. We provide document management services for Microsoft 365 and SharePoint, supporting customers' transformation programmes and planning the move from legacy SharePoint and other platforms to M365. Our migrations are comms-lead ensuring end-users are included from the start and are excited for change.
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C365Cloud
C365Cloud can provide an operational overview of all LOLER assets for local authorities, ensuring lifts have up to date inspections and insurance certificates - providing you with a full visibility of remedial actions and recommendations ranked by risk. Integrates with Zurich and other insurers displaying insurer inspections alongside service records.
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TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED
Microsoft Dynamics 365 for Field Service integrates case management with work orders, offering top-notch field-service management. It includes work order, schedule, dispatch, routing, repairs, returns, and inventory management. Tailored for field-based teams, it optimises business processes, delivering excellence in field service.
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APPLIED NETWORK SOLUTIONS LIMITED
247lib.com is a complete web library asset and online resource management system. 247lib.com is a health library management system. 247lib.com provides discovery portals, research portals, comprehensive search and easy management of resources on all devices. All applications are backed by full training, migration, implementation and support services.
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VIEWDECK CONSULTING LIMITED
Customer Platform for the Cloud is a SaaS service designed to revolutionise customer interaction management in the UK public sector. With scalable and secure cloud-based infrastructure, multi-channel communication, and real-time analytics, organisations can enhance customer satisfaction, streamline operations, and drive efficiency in service delivery for improved citizen engagement and satisfaction.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SOFTCAT PLC
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14