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BOOMERANG I-COMMS LTD
Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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Route 101 Ltd
Experts in cloud systems integration, Route 101 delivers contact centre and customer experience solutions from market-leading technology vendors. Including NICE CXone contact centre suite, Zendesk customer experience, PolyAI and Omilia conversational voice, Calabrio WEM, Gamma UC and connectivity, Sycurio PCI compliance, as well as self-service, conversational chatbots, and much more.
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Charterhouse Voice & Data
'Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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SABIO LTD
Genesys Cloud CX, a leading cloud-based contact centre solution, empowers businesses with omnichannel capabilities, workforce engagement tools, analytics, and automation. Built on microservices architecture, it ensures scalability and flexibility to meet modern contact centre demands, driving exceptional customer experiences across voice, chat, email, and social media channels.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Kerv Experience Limited
Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.
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WR LOGIC LIMITED
The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365
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MLL Telecom Ltd.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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IMImobile Europe Ltd
Healthcare Communications Patient Engagement Platform improves access to healthcare, empowering patients to self-manage their care to. Our Patient Portal, and omni-channel communications enable the patient to navigate through their pathway. Modules include appointment management, notifications, correspondence, reminders, waiting list management, patient led booking and scheduling, PIFU and remote monitoring.
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Fulcrum Digital UK Ltd
Ryze is a comprehensive GenAI accelerator platform designed to simplify the integration of artificial intelligence within enterprises. It offers a range of features including enterprise search, data analysis and automated agents enabling businesses to efficiently and ethically leverage AI to enhance decision-making and operational efficiency.
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Process Mining is a key part of the platform.
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Voice Connect Limited
Cloud Based Telephone Appointment Service, Allows users to be able to book, cancel, review appointments, in Patient Partner Sangix Phlebotomy Clinical Patient Management systems over a landline/mobile 24 hours a day 365 days a year in Secondary or Acute healthcare services
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INTUITY COMMUNICATIONS LIMITED
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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INTUITY COMMUNICATIONS LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Verint Systems Inc.
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.
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INTUITY COMMUNICATIONS LIMITED
Global PSTN access via Intermedia's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custome Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform
Buzzeasy provides a feature-rich omnichannel environment that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and applications.
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CIVICA UK LIMITED
Enterprise Cash Receipting, ePayments, Income Management, Acquiring and Processing services, supporting the digital transformation agenda for public sector organisations from a small District to a large Unitary or Borough, Housing Associations, Schools, Universities, NHS or any public, private organisation. Compatible with Capita, Northgate, Adelante, Cashless Catering and parent portal solutions.
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED
As a Salesforce Reseller, and Consulting partner, the Methods Salesforce Licencing Service provides you the ability to purchase services and licences under one agreement across the full Salesforce products suite including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud, Public Sector Solutions, Data Cloud and Net Zero Cloud.
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EXPONENTIAL-E LIMITED
Exponential-e's Hosted Cloud Telephony / Unified Communications as a Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted UCaaS Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.
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TeleWare Plc
Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, reporting, and real-time analytics
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from a native cloud contact centre solution, with a world class, expert implementation and support. It combines the AI-powered, collaborative WebEx Contact Centre platform with strategic, expert consultation and flexible levels of service from a Gold Certified Cisco Master Collaboration Partner.
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IBI Group UK Ltd
Travel-IQ is an internationally-proven, advanced traveler information system that provides real-time traffic event management for agencies and real-time multimodal journey planning to the public.
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Commify UK Limited trading as VOODOO and Esendex
Send SMS to patients and colleagues informing them of key events, delays to appointments, or other urgent information. Reminders through SMS for appointments, gain feedback through SMS surveys.