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Kerv Experience Limited
Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.
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Pure IP
Fully managed enterprise telephony/voice service for Microsoft Teams using Direct Routing. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Secure, resilient, reliable SIP based communications.
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MLL Telecom Ltd.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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GAMMA NETWORK SOLUTIONS LIMITED
Omni Channel Cloud Contact Centre- agent level access to full suite of Cirrus CCaaS channels, including Voice, Email, SMS, Webchat and Social Media. Integrated with MS Teams, PCI-DSS compliant payments, Workforce Management, PBX and CRM integration, Call Recording, Artificial Intelligence (AI), Bots, IVR, ACD, Voice Biometrics, real-time and historical performance.
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Voice Connect Limited
Cloud Based Telephone Appointment Service, Allows users to be able to book, cancel, review appointments, in Patient Partner Sangix Phlebotomy Clinical Patient Management systems over a landline/mobile 24 hours a day 365 days a year in Secondary or Acute healthcare services
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Unify Business Solutions Limited
The Unify Call Control System (UC3S) is a secure platform which enables prisons and secure facilities to manage phone calls internally and externally. The UC3S allows staff to control, monitor and record phone calls and includes integrated reporting. Call rates are adjustable enabling differing tariffs to be set for detainees.
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INTUITY COMMUNICATIONS LIMITED
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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INTUITY COMMUNICATIONS LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Opus Telecoms
Operator Connect is an enhanced Microsoft Teams Direct Routing solution. It adds Gamma voice telephony call plans to the standard MS Teams offering replacing Microsoft calling plans or on-premise equipment. The Unified Communications Service (UCaaS) is managed directly from Teams Tenant Admin Centre. Integrated direct peering between Gamma and Microsoft.
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ROC TECHNOLOGIES LIMITED
Roc’s Microsoft 365 based service provides a combination of professional and managed services to migrate to and manage customer's Microsoft M365 Modern Work platform, rollout security, unified communications content and collaboration, device management, and provide health checks and best practice advice to maintain and support your cloud enabled productivity.
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Verint Systems Inc.
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Gamma Horizon is a leading cloud phone and unified communications system. Feature-rich, great value and flexible, Horizon is a fantastic fit for organisations of all sizes and is backed by Gamma's award-winning network and AdaptiveComms' peerless service levels.
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INTUITY COMMUNICATIONS LIMITED
Global PSTN access via Intermedia's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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Made Purple Ltd
The Purple Telephone, an ISO 27001-certified secure VoIP calling platform, is a scalable, robust, and proven voice-over-IP service with purpose-built media servers, management systems, and a proprietary AI security system. Specifically designed for prisons, prison cell, secure hospitals, and secure training centers, where security and robustness are vital.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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GAMMA NETWORK SOLUTIONS LIMITED
SIP Trunking directly provided by Gamma, the UK’s market leader for SIP Trunks. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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Digital Space Cloud Services Limited
8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Britannic Technologies
Zoom is a single-pane-of-glass UC platform designed to streamline connectivity, and foster dynamism for individuals and enterprise. Zoom encompasses team chat functionalities, telephony services, virtual meetings, omnichannel contact-centre capabilities, interactive whiteboarding features, workspace management tools, and AI solutions. These offerings empower hybrid teams to bolster collaboration and increase productivity levels.
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform
Buzzeasy provides a feature-rich omnichannel environment that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and applications.
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Advania
Advania UK is a Direct Microsoft Cloud Solution Provider (CSP). Through the CSP licensing programme, we can provide subscription licensing for the Microsoft 365 and Office 365 platforms and associated software components. As a Microsoft Cloud Solution Provider we provide flexible plans and pricing with monthly, yearly and triennial billing
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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EXPONENTIAL-E LIMITED
Exponential-e's Hosted Cloud Telephony / Unified Communications as a Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted UCaaS Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.
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TeleWare Plc
Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, reporting, and real-time analytics
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from a native cloud contact centre solution, with a world class, expert implementation and support. It combines the AI-powered, collaborative WebEx Contact Centre platform with strategic, expert consultation and flexible levels of service from a Gold Certified Cisco Master Collaboration Partner.
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GLOBAL 4 COMMUNICATIONS LIMITED
Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.
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TeleWare Plc
Teleware Direct Routing is a cloud service offering which enables Microsoft Teams with PSTN calling capabilities as an alternative to Microsoft Calling Plans.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SCB Global Ltd
OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.
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NewVoiceMedia Limited
Vonage Business Communications (VBC) activates conversations across voice, team messaging, video/voice conferencing and more, providing a unified communication experience with elevated Quality of Service. VBC improves employee productivity and anywhere working, via innovative Mobile and Desktop applications, along with Innovative integrations with leading CRM providers increasing your business productivity.