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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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dsi Billing Services
Gov-u is our secure managed user web portal enabling your users to securely access digital accounts, copies of their documents and correspond through an online forms system. Gov-u can be fully styled to match your brand, while two way linking to your existing website provides a seamless user experience.
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Phonio UK Ltd (Telio)
Phonio is a PIN Phone telephony solution especially developed for use in the prison environment. Phonio enables secure telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced intuitive call management platform which includes security monitoring and account administration. Safe and easy!
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Snelling Business Systems Ltd
NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.
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EBO.AI (UK) LTD
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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Call Handling Services
The Virtual Call Centre is a Contact Centre as a Service (CCaaS) solution for managing inbound and outbound contacts from servcie users across multiple channels - Voice, SMS, Web Chat, Email and Social Media.
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Virgin Media Business
Unified Recording is a secure, scalable and hosted recording service that can help you meet regulatory requirements, reduce costs and optimise workflows.
Buyers can record, review and audit calls&texts from your O2 mobile devices and collaboration tools, whether that’s Teams, Zoom or Webex. All from our easy to use portal.
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Glemnet Ltd
A complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely. Microsoft 365 brings together productivity, security, and OS/device solutions into a single, comprehensive offering.
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AVMI KINLY LTD
Secure Video Conferencing Service enables multiple participants to be invited to join from any standards-based video device,
tablet, smartphone, web browser or by phone. Secure management portal controls calls and move participants between rooms, for private consultations.
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GAMMA NETWORK SOLUTIONS LIMITED
Operator Connect is an enhanced Microsoft Teams Direct Routing solution. It adds Gamma's voice telephony call plans to the standard MS Teams offering, replacing Microsoft Calling Plans or on-premise equipment. This Unified Communications (UCaaS) service is managed directly from Teams Tenant Admin Centre. Integrated direct peering between Gamma and Microsoft.
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Network 2 Supplies Ltd
Data destruction and disposal/recycling of legacy equipment is central to managing a system migration to Cloud. N2S offer onsite data destruction for hardware. Certificates listing hard drive serial numbers as proof of destruction are provided. All resultant waste will be disposed of in-line with the WEEE regulations.
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FORFUSION LTD
Perfect your client relationships, accelerate decision-making and improve productivity with cloud-based remote working initiatives. Busy users have a permanent sense of urgency, making automated experiences and quicker response times vital for improved customer engagement and competitive advantage. We help you perfect relationships through smart analysis tools and continuous service improvement.
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GLOBAL 4 COMMUNICATIONS LIMITED
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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dsi Billing Services
Govmail is our hybrid mail solution that enables organisations to reroute their locally-printed documents to our secure production centres for bulk printing and mailing - achieving up to 60% reduction in costs. Supports e-doc channel shift, home worker document production, revenues and benefits printing, offsite document production and mail merge.
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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire's SharePoint ProjectHub provides a central way of managing projects, stores project documents and provides project performance reporting. It helps our clients to categorise, manage and run projects whilst transforming the way people collaborate, creating efficiencies in workload and providing valuable insight into projects for Senior Management.
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SVL Business Solutions Ltd
Adepsi is a legacy data solution that imports and stores audio and meta-data from various different voice recording platforms, providing replay functionality on a simplified, supportable platform running on a highly resilient AWS infrastructure. Once imported, the source legacy platform can be decommissioned and all data is safe and searchable.
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GCI NETWORK SOLUTIONS LIMITED
Operator Connect as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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NEXUS OPEN SYSTEMS LIMITED
Luware is a cloud based contact center solution that extends Microsoft Teams with additional features and functionality allowing routing of calls and tasks to the most appropriate agent or team, based on their skills, availability, and presence. It provides self-service options, automation, reporting, and integrations with other applications.
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DEVONPORT ROYAL DOCKYARD LIMITED
SharpCloud is a top-down, data-driven, high-level strategic visualisation and communication tool, which allows users to arrange information into engaging visual stories and dynamic presentations. It enables users to bring together knowledge, content and stakeholders, and tell meaningful stories behind complex issues.
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GAMMA NETWORK SOLUTIONS LIMITED
Identify and prioritise vulnerabilities based on risk to your business. Managed in the cloud.
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CIVICO LIMITED
Civico is a unified hybrid committee meeting and decision management plugin framework, that links and integrates a comprehensive suite of cloud software meeting management applications. Your Cloud services, meeting management software, and on-premises installed audiovisual systems, are seamlessly networked together so you have a single compete committee meeting system.
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CDW LIMITED
Microsoft Copilot for Service is an AI-powered productivity tool that integrates with existing CRM solutions. Using AI to enhance customer experiences and boost productivity. By seamlessly working alongside popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, to provide real-time intelligent assistance to enhance creativity and productivity.
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PCI Pal
PCI Pal® Agent-assisted phone-based payments, utilises DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. Allowing merchants complete flexibility to enable their customers to click to pay or speak to pay.
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NEO TECHNOLOGY LIMITED
Neo Technology's Accessibility Assessment Service ensures digital products and services comply with WCAG standards and accessibility regulations. Our certified UX practitioners conduct thorough audits, providing actionable insights and recommendations for improving accessibility and achieving compliance.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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ALERT CASCADE LIMITED
Alert Cascade sends multi-channel alerts in seconds, with rapid, real-time feedback via live reports. Optional modules include information hotlines, automated workflows, document storage, and on call alerting. Communicate quickly, track outcomes, and recover from incidents faster, by closing the communication loop with Alert Cascade.
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INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Bulb Tech Group
Voca is a certified Microsoft Teams Contact Center built in Azure with ready-to-use conversational AI. With a lightweight design, Voca gives you the trusted reliability of Teams Phone, the speed to make drag-and-drop changes, and flexibility of only paying for what you need. Voca easily scales to every Teams user