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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Equine, Livestock, Companion Animal Disease Control and Surveillance Service

    EQUINE REGISTER LIMITED

    An interoperable and integrated API service that allows organisations to digitally exchange data with each other, communicate with and provide animal (equine, livestock, companion animals) and location specific instructions to operators in the event of a bio- security issue or disease threat. Also supports quarantine controls.

  • Infopad - Dynamics 365 CRM for Charities and Non-Profits

    INFOPAD LTD

    InfoPad’s Dynamics 365 CRM for Charities and Non-Profits is designed to enhance the efficiency and effectiveness of non-profit organisations. This CRM solution supports the unique needs of the sector, such as donor management, fundraising campaigns, volunteer coordination, and event planning, ensuring that these organisations can focus more on their mission.

  • Salesforce CRM Cloud

    ARCUS GLOBAL LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14

  • Appian Enterprise Grants Management

    Appian Software Switzerland LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Salesforce Lightning Experience Cloud

    ARCUS GLOBAL LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14

  • Original Pricing Model for Established Jadu Platforms

    JADU CREATIVE LIMITED

    Jadu, a platform for self-service and the 'Digital Layer' for organisations, provides web publishing, CRM, case management, payments, forms, and MyAccount. It serves licence holders via subscriptions, including per-user cost models for Jadu Connect and Jadu Digital Platform Lite, or individual platform modules such as Jadu Forms or Content only.

  • Congility Content Server

    CONTIEM LIMITED

    Congility Content Server enables dynamic delivery of content/documentation to any device or platform. You can deliver content to end-users via browser based portals, dedicated apps and Content-as-a-Service applications. Content types include; reference/training documentation, online help, etc. It works primarily with XML/DITA format content, but supports other structured/unstructured formats (e.g. PDF..).

  • EBO's Intelligent Patient Portal

    EBO.AI (UK) LTD

    Powered by Conversational AI, EBO’s portal enables two-way patient engagement, providing 24/7 access to automated appointment management, assessments and more. Fully EPR-interoperable and available via the NHS App, EBO prioritises inclusivity by supporting multi-lingual conversation, voice capability and reading age detection. The result? Increased efficiency, access and workforce capacity.

  • DXC Technology ServiceNow Resale

    ENTSERV UK LIMITED

    ServiceNow offers a portfolio of cloud-based applications that automate and manage enterprises. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM, Helpdesk, Service Desk, Self-Service Portal.

  • ServiceNow

    SOFTCAT PLC

    ServiceNow offers a portfolio of robust cloud-based applications to government customers that automate and manage enterprise services providing a complete ITSM solution. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

  • EasyVista EV Service Manager

    Tekwurx Limited

    EV Service Manager is the IT Service Management solution (ITSM) developed by EasyVista. It is used to deploy standard ITIL business processes such as incident management, change management, releases, etc.

  • Salesforce GOV.UK Frontend

    ARCUS GLOBAL LIMITED

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCA2024GC14

  • Workspace ONE Assist

    XTRAVIRT LIMITED

    Workspace ONE Assist is a real-time remote support solution that enables IT and help desk staff to quickly assist employees with mobile and laptop device tasks or issues, decreasing downtime, maximizing productivity, and improving the overall employee experience.

  • Digitised Public Services One Stop Shop

    CLOUDSOURCE LTD

    The CloudSource One Stop Shop platform for Digital Public Services is built on best-in class Microsoft Cloud Technology (Dynamics 365, Power Platform and Azure Services) that acts as a Citizens’ primary contact point for accessing multiple Public Services and information.

  • Business Processes and Consultancy

    MASS CONSULTANTS LIMITED

    Within MASS are teams that are committed to research and innovation, product management, communications and marketing, and digital services. These teams successfully help find buyer problems and needs by following a design-thinking (‘discover, define, develop and deliver’) process, and ideate and solve by exploring data (secondary and primary).

  • SharePoint for Intranets - The Modern Digital Workplace

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire has a track record in digital transformation design and delivery. We build SharePoint Intranets and modern digital workplaces that support tens of thousands of users, maximising your investment and delivering applications that make a real difference to organisations-increasing productivity, engaging users, improving business processes, fostering collaboration and working practices.

  • Inoapps Subcontractor Management Cloud

    INOAPPS LIMITED

    With our Subcontractor Management module for Oracle Cloud Enterprise Resource Planning (ERP), you can keep track of all aspects of your subcontractor lifecycle. Inoapps' Subcontractor Management Cloud integrates with Oracle Cloud ERP to deliver holistic business support from beginning to end.

  • CPaaS Business Messaging Platform

    BOOMERANG I-COMMS LTD

    Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Corporate Alerting

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • CPaaS solution

    BOOMERANG I-COMMS LTD

    Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • UK Identity, Right to Work (RTW), and Criminal Record Checking (DBS) Services

    VERIFILE LIMITED

    UK Criminal Record Check (DBS, Disclosure Scotland, PVG, AccessNI) services, UK Right to Work Checks, and Identity Verification. Verifile's secure platform enables employers to select UK and International background check services. Integration with the DBS Disclosure and Barring Service and Disclosure Scotland ensures fastest turnarounds for UK criminal record checks.

  • FourNet (4net) Cloud Contact Centre

    4net Technologies Ltd

    FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Salesforce Hyperforce CRM Analytics

    XMA LIMITED

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHX2024GC14

  • Amazon Chime for Chatbot

    IMPERF CONSULTING LIMITED

    Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

  • Machine to Machine alerting

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Insight - Salesforce Hyperforce Service Cloud

    INSIGHT DIRECT (UK) LTD

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14

  • Digital Temporary Identification Documents

    EQUINE REGISTER LIMITED

    Enables the creation of a digital version of Defra's equine identity temporary documents also supports semi-wild/semi-feral populations. The Temporary Identification Documents integrate directly to the Central Equine Database and Digital Stable, can be updated in real-time and integrated with welfare and enforcement agency systems. Can be adapted for other animals.

  • Verint Interaction Wrap-Up BOT

    Verint Systems Inc.

    Verint® Interaction Wrap-Up BOT uses generative AI to listen to the call and then provide a written summary of that call for use in agent notes and CRM systems.

  • Appian Grants Management

    Appian Software Switzerland LLC

    The Appian Grants Management solution provides a comprehensive set of automation and monitoring tools to ensure a standardised, compliant approach for grants management. Combining rules, AI and interfaces designed to handle end to end processing and mobile capabilities. APP24GC14

  • Esuasive Housing - Dynamics 365 / Power Apps for Housing Associations

    Esuasive

    Esuasive Housing is a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords. Built on Microsoft Dynamics 365 and the Power Apps platform, fully customisable and extensible, and running in the Microsoft Cloud, Esuasive Housing is the platform for digital transformation and service innovation in the housing sector.