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Digital Marketplace
Lot 2: Cloud software

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- Lot 2: Cloud software
  - Customer relationship management (CRM)
    - Call centre (1081)
    - Constituent engagement (434)
    - Contact management (1199)
    - CRM system (1508)
    - Customer helpdesk (service desk) (964)
    - Customer service and support (1547)
    - Feedback and reviews management (693)
    - Forms and surveys (1767)
    - Live chat (721)
    - Partner relationship management (PRM) (362)
    - Virtual agents (709)
    - Other CRM services (823)

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User support

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User support accessibility

WCAG 2.1 AAA

WCAG 2.1 AA or EN 301 549

WCAG 2.1 A

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Service interface accessibility

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WCAG 2.1 AA or EN 301 549

WCAG 2.1 A

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User authentication

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ISO/IEC 27001 (service security)

ISO 28000:2007 (supply chain security)

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Security governance standards

CSA CCM version 3.0

ISO/IEC 27001

Datacentre security standard

Complies with a recognised standard (for example CSA CCM version 3.0)

Staff security clearance

Conforms to BS7858:2019

Minimum government security clearance

Developed Vetting (DV)

Security Clearance (SC)

Baseline Personnel Security Standard (BPSS)

Pricing options

Discount for educational organisations

Free trial

362 results found

362 results found in Lot 2: Cloud software in the category Partner relationship management (PRM)

Webex Contact Centre

Cinos

Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
- Cloud software
- G-Cloud 14
The Contractor Genie

BE-SAFE TECHNOLOGIES LTD

Software that allows any company to manage, maintain, and accredit their contractors AND their site visits all in one place.
- Cloud software
- G-Cloud 14

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