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Business Systems (UK) Ltd
Calabrio ONE Workforce Management (WFM) provides resource planning optimisation through advanced forecasting, scheduling and real time management tools for the contact centre and back office teams. It streamlines operations and improves employee productivity and engagement.
With 30 years WFM experience, we offer full consultancy, project management, implementation and support services.
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BRITANNIC TECHNOLOGIES LIMITED
Mitel provide a UC platform with flexible migration abilities, tools to offer customers excellent service and that streamlines the deployment model with speed, efficiency and simplicity. These are all valuable assets that ensure business viability and competitive advantage.
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CIPTEX LTD
Twilio Flex is a fully customisable cloud contact centre platform that provides a seamless engagement interface for customer communication across multiple channels. Twilio Flex allows organisations to deploy a scalable contact centre solution that adapts to dynamic needs, supports remote agents, and delivers enhanced customer service capabilities through AI.
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SOFTCAT PLC
ServiceNow offers a portfolio of robust cloud-based applications to government customers that automate and manage enterprise services providing a complete ITSM solution. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.
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SOPRA STERIA LIMITED
Support Point is designed to assist people in vulnerable situations, by them asking relevant questions about their circumstances and compiling a tailored list of support options from government, charities and community groups to help them address their vulnerability and build their up longer term financial, health and emotional resilience.
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ARCUS GLOBAL LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCA2024GC14
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XTRAVIRT LIMITED
Workspace ONE Assist is a real-time remote support solution that enables IT and help desk staff to quickly assist employees with mobile and laptop device tasks or issues, decreasing downtime, maximizing productivity, and improving the overall employee experience.
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INOAPPS LIMITED
With our Subcontractor Management module for Oracle Cloud Enterprise Resource Planning (ERP), you can keep track of all aspects of your subcontractor lifecycle. Inoapps' Subcontractor Management Cloud integrates with Oracle Cloud ERP to deliver holistic business support from beginning to end.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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MLL Telecom Ltd.
MLL’s Unified Communications telephony cloud platform provides feature-rich services providing all the benefits and more of a traditional on-premise appliance. MLL’s UCaaS service allows buyers to migrate from a legacy system to a new digital solution with additional options available such as omnichannel contact centre including EMIS and Microsoft integration.
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Melissa Data Ltd
Cleanse your address database in batches. Using the REST/JSON cloud service for easy integration, our address cleansing service will return complete and standardised addresses that conform to the specific country’s postal regulations. Covers UK addresses & 240+ Countries worldwide. Corrects addresses by adding missing components such as postal codes.
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Redcentric Solutions Limited
Unity Call Reporting is a web-based reporting solution for use with Redcentric’s hosted IP telephony service. It provides customisable real-time and historic call reports which can be configured and accessed through a web browser. Reports can be customised and scheduled, automatically e-mailing an authorised recipient on a recurring basis.
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KERV DIGITAL LIMITED
Dynamics 365 Sales Enterprise provides a highly customisable, extensible sales platform with business intelligence and sales forecasting tools built in to support the most complete sales processes. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.
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XMA LIMITED
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHX2024GC14
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
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IMPERF CONSULTING LIMITED
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
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GLOBAL 4 COMMUNICATIONS LIMITED
Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.
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Network 2 Supplies Ltd
N2S are the leaders in pursuit of zero waste technology, delivering a disposal service that consistently returns technology waste to maximum re-use. We can offer secure collection bins for use in data centre environments. These are then transported to N2S where the data is cleansed and the drives destroyed.
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CIVICA UK LIMITED
CFRMIS, our strategic fire risk management system provides comprehensive auditing and operational intelligence to help fire and rescue services minimise risk to the public and fire crews
Key capabilities include: Technical and Community Fire Safety, Operational Intelligence, Vulnerable Persons, Online Services, Safelincs integration.
60% UK Fire/Rescue services use CFRMIS.
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MICROLINK PC (UK) LIMITED
XRAI provides live transcription and translation for hearing impaired in 78 languages/140 dialects. It works with multiple Cloud transcription and translation providers. It is available on Android, iOS, Windows, Mac and selected Augmented Reality smart glasses. It also includes a streaming module which can be used at events and venues.
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YUDU Sentinel
Automated Cloud based information lines for people to call in an incident. Reporting hotlines for messages and a message handling console. Deliver crisis updates by simply typing a message with AI conversion to Voice. 27 languages supported. A low cost call centre.
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CLOUDOKO LTD
Cloudoko Hub enables access to a single customer record. It helps your organisation improve its customer service by employing “Connectors” to back-office APIs to retrieve their records and present them in a unified view consumable by your website or CRM. The service works in conjunction with Cloudoko Forms.
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Clarity Information Solutions
FastForm Online Bookings is a web-based course management
solution that is used by local authorities, police forces and safety
camera partnerships to streamline the delivery of driver
offender retraining and road safety awareness schemes. FastForm also provides online booking and payment facilities for course participants and service providers (call centres).
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Zoom Video Communications, Inc.
Zoom Phone is a cloud phone solution with support for internal extension-to-extension calling, inbound and outbound PSTN calling in over 45 countries and territories, DDI phone number management, and seamlessly integrated telephony features that allow our customers to replace their legacy PBX system with a future-proof and resilient solution.
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14
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Network 2 Supplies Ltd
Decommissioning, data destruction and disposal of legacy equipment is central to managing a system migration to Cloud. N2S ensure any equipment or media that has previously been classified up to, and including, Official Sensitive, is destroyed and disposed of in line with CESG and WEEE regulations.
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Verint Systems Inc.
Verint® Interaction Wrap-Up BOT uses generative AI to listen to the call and then provide a written summary of that call for use in agent notes and CRM systems.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing the patients journey when trying to stop smoking. The application supports appointments, automated messages of encouragement, referrals, evouchers, Fagerstrom Tolerance Scale and custom forms
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Appian Software Switzerland LLC
The Appian Grants Management solution provides a comprehensive set of automation and monitoring tools to ensure a standardised, compliant approach for grants management. Combining rules, AI and interfaces designed to handle end to end processing and mobile capabilities. APP24GC14
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Zoho Corporation Limited
Zoho Voice: Complete business communications via Cloud telephony and contact centre solutions. Ensure seamless business operations by making incoming and outgoing calls over VOIP and WebRTC. This service offers call centre features like Call Groups, multi-level IVR, Call Recording, Call Monitoring.