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Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.
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SmartSurvey Limited
SmartSurvey’s Customer Experience Surveys provide detailed insights into people perceptions and expectations, enabling organisations to tailor their services and products more effectively. Harness the power of direct feedback to strengthen relationships and enhance business strategies.
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OPUS BUSINESS SYSTEMS LIMITED
The Opus VCC, powered by Five9, is an intelligent CX Platform providing a comprehensive cloud-native, scalable, and secure suite that includes Contact Centre; Omnichannel Engagement; Workforce Engagement Management; innovative, practical AI and automation, and journey analytics that are embedded into the platform.
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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SmartSurvey Limited
SmartSurvey, a UK-based insights survey platform, is designed to foster understanding with intelligent surveys. Featuring advanced analytics for data processing and visualisation, it supports organisations in quickly transforming survey data into actionable insights.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Zoom Communications, Inc
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
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GCI NETWORK SOLUTIONS LIMITED
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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4Sight
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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SOFTCAT PLC
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Boost AI AS
The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.
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SmartSurvey Limited
A UK based, NHS-focused survey platform offers specialised features for healthcare feedback and research. It supports patient and staff surveys, health studies, and feedback management, all while ensuring compliance with health data regulations and enhancing service quality.
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EXCHANGE COMMUNICATIONS INSTALLATIONS LIMITED
Avaya Experience Platform (AxP) CCaaS provided by Exchange is a subscription-based hosted contact centre as a Service solution running on the Microsoft Azure UK public cloud platform. It has an open API-first architecture that enables clients to customise and integrate the solution into any existing infrastructure.
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TORTUS AI LTD
TORTUS is the first Class I Medical Device Ambient Voice Technology for clinicians - capturing consultation audio and creating instant drafts of summaries and letters. Integrated into Epic and other EHRs, TORTUS saves time, improves documentaiton quality, and improves clinician and patient experience. Built in the NHS, for the NHS
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SmartSurvey Limited
Our Survey Software for Universities offers a university-wide plan with unlimited users, enabling both staff and students to conduct academic research, gather feedback, and assess administrative services. It provides advanced analytics and data management tools to enhance educational outcomes.
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SVL BUSINESS SOLUTIONS LIMITED
SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.
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BOOMALERT LIMITED
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SOFTCAT PLC
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
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IMImobile Europe Ltd
Healthcare Communications are #1 Market leaders in FFT, surveys/audits and patient experience. Multiple channels capture real time patient/staff feedback including SMS, online, phone, tablets, paper and kiosks. Our analytics and auto-reporting features are co-designed with NHS staff for instant results and includes sentiment analysis, free text theming & heatmaps.
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SOFTCAT PLC
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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SOFTCAT PLC
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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COMMIFY UK LIMITED
Utilise SMS to assist with digital collections. Expanding your reach to a wider range of customers using SMS for reminders and notifications. Provide actions via the SMS to assist recipients get back up to date with their accounts. Control conversations through Esendex SMS portal or via your CRM using API.
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ACCELERAATE LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.
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CHARTERHOUSE VOICE & DATA LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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BUSINESS SYSTEMS (U.K.) LIMITED
NICE ContactEngine proactive conversational AI starts and runs intelligent conversations with your customers, transforming operational efficiency and costs. Remove assumptions about the needs, wants, and actions of the customers that don't contact you. Engage customers in long-duration conversations, through multiple milestones and channels, delivering 90% success (aka containment).
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INTUITY COMMUNICATIONS LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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BOOMERANG I-COMMS LTD
Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.