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Symplicity Corporation
Advocate’s conduct and wellbeing case management solution enables early intervention by proactively identifying students in crisis and the effective processing of conduct, complaints & appeals. Prioritise efforts in supporting students and responding to incidents. In-built access & permissions ensure confidentiality throughout. Case steps, stages and workflows are fully configurable.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire's SharePoint ProjectHub provides a central way of managing projects, stores project documents and provides project performance reporting. It helps our clients to categorise, manage and run projects whilst transforming the way people collaborate, creating efficiencies in workload and providing valuable insight into projects for Senior Management.
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INTELOGY LIMITED
COLIN® is an AI-infused secure online collaboration tool specifically designed for use by UK Government Press Offices. It benefits press officers by providing accurate up to date information to external requests from media outlets; an audit trail of conversations with journalists; and increases efficiency amongst the Media team.
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SHAW TRUST LIMITED(THE)
Self Assessment tool to support Independent Living
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Betasoft Limited
SharePortals is a customer relationship, document and case management platform built into Microsoft 365. It is designed for small to medium sized organisations who wish to leverage their Microsoft 365 investment to manage customer information and documents in a user-friendly package.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Sales empowers you to build strong relationships with people by using connected data and insight to take actions, delivering the best service for people’s needs. Dynamics 365 Sales keeps track of your accounts and contacts, nurtures engagements, and creates collateral as well as contact lists and campaigns.
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PCI Pal
PCI Pal® Agent-assisted phone-based payments, utilises DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. Allowing merchants complete flexibility to enable their customers to click to pay or speak to pay.
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Intercity Technology Limited
Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP Datasphere is a software-as-a-service solution that provides a comprehensive platform for building your data fabric solutions. The integral data storage, ABAP, data transformation and modelling capabilities - to mention a few - arm data professionals with a rich development environment to deliver innovative data and analytics solutions.
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Melissa Data Ltd
Melissa Geocode solutions convert addresses into geocodes (latitude and longitude coordinates). Providing precise rooftop geocodes for 95% of all physical addresses in the U.K., U.S. as well as 240+ countries around the world. Our unique parse and matching algorithms fix errors and complete addresses that have missing or invalid components.
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FORFRONT LIMITED
e-shot™ is the email marketing platform trusted by the public sector to send highly effective campaigns.
Whether it is newsletters to millions or messages to individuals, e-shot gives you a simple solution for sending accessible messaging to your audience.
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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FUJITSU SERVICES LIMITED
Fujitsu has deep experience in implementing Oracle Analytics Cloud solutions and is well-positioned to help you plan, adopt and integrate Oracle ERP Cloud. Our proven methodologies and standardised tools simplify and accelerate the implementation process while minimising risk.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Virtual Assistant is a key feature of the platform.
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CORPORATE PROJECT SOLUTIONS LIMITED
Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.
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SKYFLO DIGITAL LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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RESEARCH GRID LTD
TrialEngine is a smart clinical trial automation system (CTAS) that handles the administration, data, and reporting workflows during the trial and post-trial.
It leverages custom AI algorithms and process automation to complete tasks such as protocol development, study documents and data extraction in a matter of minutes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.
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Intercity Technology Limited
Contact Centre Quality Assurance ensures optimal customer interactions. It can monitor, evaluate, and improve agent performance and customer satisfaction. Gain insights through call recordings, evaluations, and analytics. Enhance quality, compliance, and operational efficiency. Ideal for organizations focused on delivering exceptional customer service and experiences.
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TTEC CONSULTING (UK) LIMITED
With Genesys Cloud CX, TTEC offers an all-in-one, Cloud native omnichannel contact centre platform, offering enterprise grade reliability and scalability. As a Gartner® Magic Quadrant™ leader, the subscription based platform offers all relevant channels including voice, chat, social media, BOT’s; includes WFM, Automation, Artificial Intelligence, Gamification, Marketplace and comprehensive API’s.
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FORMAT14 CRM LTD
Sugar Serve automates workflows and approvals, and gives full visibility of all issues and customer information so your service professionals are in the best position to solve problems, delight customers and boost your reputation.
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IIZUKA Software Technologies Ltd
IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.
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PCI Pal
PCI Pal® IVR Payments enables customers to make payments 24/7 without speaking with an agent or accessing a website. Payments are handled within PCI Pal’s secure cloud and can be integrated with an existing IVR platform ensuring that payments are managed within a fully PCI DSS compliant solution.
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Smart Impact Ltd
smartmembership is a suite of apps built on Microsoft Power Platform that extends Dynamics 365 for professional membership organisations such as chartered institutes, royal colleges, trade associations, trade unions, and regulators. Our platform supports membership management and finance, events and conferences, qualifications, CPD, and self-service using industry-standard content management systems.
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CogniSoft Limited
YETI Infinity is designed for Apprenticeship, Learning & Skills and Employability providers; powerful management information tools for leaders & administrators and a feature-rich experience for tutors, learners & employers. The system delivers evidence of impact and effective management of funding claims for multiple contracts ESFA, UKSPF, DWP & Devolved Funding
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Cisilion Limited
Liberty Create Low-code platform lets you develop your own digital services and applications with 5-10x less resource. Create enables a custom fit with all the digital features and communications needed, but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.
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TeamKinetic
TeamKinetic is the UK's leading supplier of Volunteer Management Software to local government with over 1million hours donated in the last 12 months. Our volunteer centric, user-friendly application is available via web and customisable native mobile apps. You can safely recruit, onboard, deploy, communicate, retain and reward your volunteer workforce
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VERINT SYSTEMS UK LIMITED
Verint delivers market-leading solutions that help address the challenges of customer engagement. Verint Messaging powers digital customer service with a seamless, integrated solution for both AI -driven bots and human agent-based customer engagement. Providing a digital CRM platform for messaging channels like Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, Instagram,
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Intercity Technology Limited
Intercity’s Contact Centre platform enables efficient customer engagement and support. It offers omnichannel communication (voice, chat, email), call routing, IVR, analytics, and CRM integration. Improving customer service, agent productivity, and scalability while reducing infrastructure costs. Ideal for businesses seeking flexible and modern customer interaction solutions
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INSIGHT DIRECT (UK) LTD
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. And ultimately, transform the B2B buying journey.