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SOFTCAT PLC
Transform customer service with a single view of a customer's activity, tools for field service, messaging, bots, voice, social service, AI in workflow. Work faster and more productively across all channels on one platform making Sales CRM customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDC2024GC14
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Cinos
Genesys Cloud CX, a robust cloud omnichannel contact center solution offering a faster more personalised customer experience. With subscription-based licensing, enjoy Opex efficiency and scalability for seasonal demand. Cinos offers design, deployment, integration, migration and support services to ensure successful implementation. Elevate your contact center capabilities today.
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8x8 UK Limited
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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ACF Technologies (UK) Limited
ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking and serving (online, phone, in-person, video), automated notifications, rota management, easy-to-use web user interface, check-in options, intelligent skills to needs matching, multi-language, webform data & document collection, calendar synchronisation, room booking, surveying, integrations and more.
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EBO.AI (UK) LTD
The solution offers a 24x7 digital front door to clinical women's services, ensuring accessibility, education and inclusivity are at the centre.
Powered by conversational-AI, it offers omni-channel reach for the widest impact in the shortest time and helps join up services at ICB level.
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Xcession Ltd
4me is the Complete Service Management platform that enables internal departments, like IT and HR, to work together seamlessly with external service providers. 4me supports ITIL and fully integrates knowledge management, time tracking and project management capabilities. 4me provides full visibility of Service Costs, Service Risks and Customer Satisfaction.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft solution Partner, providing an established Dynamics 365 support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.
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ACF Technologies (UK) Limited
ACF offer market-leading queue management solutions which combine the following components: self-serve interfaces (kiosks, tablets, virtual queuing), printed or e-tickets (SMS, email), digital signage, audio calling, internal easy-to-use web user interface, intelligent customer routing, skills /needs matching, multi-language, online data / document collection, surveying and much more.
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INSIGHT DIRECT (UK) LTD
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCI2024GC14
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Route 101 Ltd
Experts in cloud systems integration, Route 101 delivers contact centre and customer experience solutions from market-leading technology vendors. Including NICE CXone contact centre suite, Zendesk customer experience, PolyAI and Omilia conversational voice, Calabrio WEM, Gamma UC and connectivity, Sycurio PCI compliance, as well as self-service, conversational chatbots, and much more.
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BRIDGEALL LIMITED
Power Platform, Power Apps, Power Automate, Power BI and Power Virtual Agents. Power Platform is for building sophisticated business solutions quickly, easily and at significantly reduced costs. Bridgeall is a leading Microsoft Power Platform partner.
Power Platform delivers efficiency improvements by modernising and automating key business processes.
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Business Systems (UK) Ltd
Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence built on an open Cloud foundation to protect previous investments. These products are tailor made to offer flexible solutions for inbound, outbound, and blended contact centre environments.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Computacenter (UK) Ltd
IBM watsonx Orchestrate is a unified platform for digital labor that combines AI and automation. It empowers individuals to perform tasks without deep expertise in business processes. By automating routine tasks, it frees up time for more impactful work, streamlining workflows and increasing productivity.
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INGENTIVE LIMITED
Ingentive specialises in maximising the potential of Microsoft Power Virtual Agents, enabling businesses to create intelligent chatbots to automate customer interactions.
Our service empowers users to leverage Power Virtual Agents for enhanced customer service and engagement.
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MLL Telecom Ltd.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Fulcrum Digital UK Ltd
Ryze is a comprehensive GenAI accelerator platform designed to simplify the integration of artificial intelligence within enterprises. It offers a range of features including enterprise search, data analysis and automated agents enabling businesses to efficiently and ethically leverage AI to enhance decision-making and operational efficiency.
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ALPHA-HELIX CONSULTING SERVICES LIMITED
Alpha-Helix are specialist in Software Consulting and Digital Transformations. We combine our professional delivery with creative problem solving for our customers success. We design and deliver, lean and agile solutions globally for customers in various sectors using technologies such as Microsoft Dynamics 365, Power Platform, Azure, CMS Websites etc.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Process Mining is a key part of the platform.
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INTUITY COMMUNICATIONS LIMITED
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHX2024GC14
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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally.
Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14
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INTUITY COMMUNICATIONS LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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KERV DIGITAL LIMITED
Use Dynamics Customer Service to provide personalised service to customers in any channel. Customer service teams can use a single unified view of data when managing cases, access a centralised knowledgebase for support information. Use insights to monitor performance metrics to make informed decisions based on trends / activities.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14
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e18 Consulting Ltd
e18 Innovation is a Healthcare specialist provider of RPA/AI software solutions & services. With over 300 live NHS processes and NHS experienced staff, we support automation in clinical and corporate admin functions. Key areas: outpatient, transformation, cancer pathways, diagnostics, coding, data migration & cleansing, EPR readiness, and Corporate Services optimisation.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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EXTRA TECHNOLOGY LIMITED
We resell Expert.ai's Natural Language Programming Tool which is able to read unstructured data, such as emails, understanding the meaning and context.