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DSI COMPLIANCE LIMITED
Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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SVL BUSINESS SOLUTIONS LIMITED
The Calabrio One Suite is an intelligent and fully integrated contact centre workforce optimisation suite, in the cloud, on premise or in a hybrid environment. Calabrio One includes Call Recording, Quality Management, Analytics, Workforce Management and Advanced Reporting to help unlock the value in your contact centre.
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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EXTRA TECHNOLOGY LIMITED
We resell Blue Prism's intelligent automation platform which provides RPA and intelligent automations. Highly intuitive and reliable, it is suitable for business users and managers through to technical RPA developers, it allows the robotisation of repetitive and logical processes. Available as a SaaS (Blue Prism Cloud) or self hosted (Enterprize)
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TRANSUNION INTERNATIONAL UK LIMITED
TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .
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CINOS LIMITED
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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LIFTANGO LTD
The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments.
At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.
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SERVICE WORKS GLOBAL LIMITED
QFM is a Facilities Management Software service offering tools for managing space, assets, maintenance, and resources. It helps organisations optimise facility operations, track assets, schedule maintenance tasks, and enhance workplace efficiency. QFM streamlines facility management processes, enabling better decision-making and resource utilisation.
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BRITANNIC TECHNOLOGIES LIMITED
INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule.
Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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FARTHEST GATE LIMITED
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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INGENTIVE LIMITED
Ingentive has extensive experience in supporting organisations with Microsoft Teams implementation and optimisation, facilitating enhanced collaboration and communication. Our expertise guides clients in structuring Teams, channels, and integrations for optimal functionality. We also offer tailored training sessions to maximise employee adoption and utilise the full range of Microsoft Teams features.
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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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FARTHEST GATE LIMITED
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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FARTHEST GATE LIMITED
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) for Transportation provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. It offers a complete solution for the management of all types of transporation assets, including fleets of vehicles, rail (locomotives and rolling stock), aircraft, and ships.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14
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SKYFLO DIGITAL LTD
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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CTALK LIMITED
OnCallRota is designed for help/support desks, IT departments, and engineers where you require staff to cover an on-call rota. This can be difficult to manage and result in lost calls. With OnCallRota you can set up rotas for individual departments via the OnCallRota web portal.
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ICS.AI LTD
The SMART AI University Clearing skill is a generative AI solution that can streamline the Clearing process, especially on A-level results day, by managing high call volumes and stress. By automating responses across web and phone, it provides instant, tailored guidance, improving the experience for students, parents, and university staff.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14
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EBO.AI (UK) LTD
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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Call Handling Services
The Virtual Call Centre is a Contact Centre as a Service (CCaaS) solution for managing inbound and outbound contacts from servcie users across multiple channels - Voice, SMS, Web Chat, Email and Social Media.
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ZIPPORAH LTD
Online booking and management for Household Waste Recycle Centres (HWRC). Bookings for residential or commerical waste. Set up your own charging structures. control numbers of visits per day/week/month/year. Email your customer confirmation and reminders. Integrate with Environment Agency. Reduce HWRC queues and make residents visits simple.
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Marston Holdings Ltd
Apply is a web-based permit/licensing solution that has been designed for Clients to self-serve and reduce client administrative costs. It is highly configurable, caters for virtual and/or paper permits, is accessibility compliant and has features like - Emissions based permits/pricing, Pre-Pay/Pay as you go, Visitor sessions and Tiered pricing.
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NEO TECHNOLOGY LIMITED
Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.
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BOOMERANG I-COMMS LTD
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited