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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.
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Pure IP
Add inbound and outbound calling to Microsoft Dynamics 365 Customer Service platform with using Azure Communications Services. Can offer direct connection to Pure-IP's cloud-based voice network or SBC as a Service for connection to other PBX.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SVL BUSINESS SOLUTIONS LIMITED
Calabrio Quality Management empowers leaders with smart tools to drive and measure improvements. Automate evaluations to examine every interaction, ensuring consistent quality and compliance across all channels. Motivate agents with real-time feedback, gamification, and personalised targeted coaching. Drive improvements, engage agents, and optimise your customer experiences effortlessly with Calabrio QM.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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Melissa Data Ltd
The service provides address suggestions (UK & Global), matched to the characters the user types. Once an address is selected from lookup, the fully verified address auto completes into web forms, documents, or checkouts. Saving 80% in data entry time, simplifying the process, and increasing the quality of data capture.
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DSI COMPLIANCE LIMITED
Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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SVL BUSINESS SOLUTIONS LIMITED
The Calabrio One Suite is an intelligent and fully integrated contact centre workforce optimisation suite, in the cloud, on premise or in a hybrid environment. Calabrio One includes Call Recording, Quality Management, Analytics, Workforce Management and Advanced Reporting to help unlock the value in your contact centre.
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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EXTRA TECHNOLOGY LIMITED
We resell Blue Prism's intelligent automation platform which provides RPA and intelligent automations. Highly intuitive and reliable, it is suitable for business users and managers through to technical RPA developers, it allows the robotisation of repetitive and logical processes. Available as a SaaS (Blue Prism Cloud) or self hosted (Enterprize)
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TRANSUNION INTERNATIONAL UK LIMITED
TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .
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CINOS LIMITED
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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LIFTANGO LTD
The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments.
At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.
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SERVICE WORKS GLOBAL LIMITED
QFM is a Facilities Management Software service offering tools for managing space, assets, maintenance, and resources. It helps organisations optimise facility operations, track assets, schedule maintenance tasks, and enhance workplace efficiency. QFM streamlines facility management processes, enabling better decision-making and resource utilisation.
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BRITANNIC TECHNOLOGIES LIMITED
INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule.
Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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WM Promus
SMAX is a machine learning-based solution that meets all your service desk, IT service management, and IT asset management needs.
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Farthest Gate Limited
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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INGENTIVE LIMITED
Ingentive has extensive experience in supporting organisations with Microsoft Teams implementation and optimisation, facilitating enhanced collaboration and communication. Our expertise guides clients in structuring Teams, channels, and integrations for optimal functionality. We also offer tailored training sessions to maximise employee adoption and utilise the full range of Microsoft Teams features.
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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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Farthest Gate Limited
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Farthest Gate Limited
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) for Transportation provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. It offers a complete solution for the management of all types of transporation assets, including fleets of vehicles, rail (locomotives and rolling stock), aircraft, and ships.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14