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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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COALESCENT LIMITED
Designed by the public sector. CoLiberty is a cloud-based, secure platform which provides Supervisory Bodies with a digital toolkit to empower non-expert staff to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the DoLS scheme. CoLiberty allows organisations to share history across Supervisory Body boundaries.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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TRICOSTAR SOFTWARE LTD
Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.
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ABAVUS LIMITED
Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.
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CEOX SERVICES LTD
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.
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Ultranyx
Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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VE3 GLOBAL LTD
We assist clients in harnessing the efficiencies, security, and reliability provided by Business Central, VE3’s comprehensive business management solution tailored for SME organizations. By integrating data, improving customer relationships, facilitating informed decision-making, and expediting business transformation, clients can leverage robust financial insights to drive success.
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SMARTCITIZEN LIMITED
SmartRewards gives local authority staff the ability to manage a rewards and incentives scheme for their residents. Activities are created within the system which earn points when performed; these points can then be redeemed against defined prizes, or collected to reach certain targets as required.
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BRIDGEALL LIMITED
Dynamics 365 Sales is a customer relationship and case management solution from Microsoft. Offering class leading capability, integration and flexibility. Manage customers, volunteers, citizens, employees and more. Dynamics 365 Sales provides the ability to offer self service portals, extended reporting with Power BI and more.
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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TASIKA LIMITED
We are an Intelligent Automation organisation providing end to end, and targeted Process Automation Software licenses and professional services. We also provide Business Process Management software and associated professional services.
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Fivium Limited
IR Case Manager for Local Authorities is specifically designed for local authorities with low volume or simple case management needs. Process Freedom of Information requests, Subject Access Request, Complaints, Enquiries & Compliments in one simple and ease to use system.
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HUUME LTD
A fully customisable cloud solution for managing Housing Register and Homelessness processes. Providing a flexible Choice Based Lettings approach, comms centre, public portal and team dashboards with powerful reporting. Fully supports the Homeless Reduction Act, H-CLIC reporting, Personalised Housing Plans and TA rents.
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APTEM LTD
Aptem is a highly configurable apprenticeship learner management system. You can create onboarding programmes, recognise prior learning/additional learning support needs, ensure ESFA compliance, build personalised learning journeys and deliver SCORM content, map KSBs, report in real-time on learner progress, submit ILR returns, and produce business insight and funding management reports.
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INTELLIGENT ENTERPRISE PRODUCTS LTD
Advanced solution supporting case management. Fully traceable and reportable contact management and case handling with a range of collaboration features. Designed to deliver efficient complaints management and to ensure compliance with statutory requirements. Includes recording, handling, workflow, correspondence management, case tracking and reporting. Compliance with GDPR, FOI and EIR legislation.
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NEO TECHNOLOGY LIMITED
Empower staff and residents with offline functionalities and a mobile app powered by Neo Technology. Access essential features, submit requests, and receive alerts seamlessly, even without an internet connection. Improve convenience, engagement, and operational efficiency with this innovative solution.
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PANACEA APPLICATIONS LIMITED
Intuitive, comprehensive customer relationship management. Applicable to all stakeholder relationships. Efficient maintenance of contact database, monitor and manage pro-active and reactive interactions. Messaging, emailing, notifications, e-newsletters. Project and task management, resource allocation, planning, progress monitoring. Interactive collaboration tools. Management reporting and dashboards. Cuts 80% of administration and supports strategic priorities.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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SOFTCAT PLC
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. Ultimately, transform the B2B buying journey. SFDCS2024GC14
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CIVICA UK LIMITED
Single Person Discount (SPD) Monitoring Service is designed to allow users to remove the resource-intensive nature of the traditional batch biennial review;providing the ability to carry-out monthly real-time reviews on selected cases. It prevents fraud by identifying wrongful SPD awards within 8-weeks of award date, ensuring fraudulent claims are minimised.
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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP® BW/4HANA® is SAP's packaged data warehousing solution for on-premises and the private cloud.
It simplifies every aspect of SAP Business Warehouse. It allows customers to capitalise on all business applications and modern data sources, SAP and non-SAP, with a unified data platform to drive innovation in business processes.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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FORMAT14 CRM LTD
Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.