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Espire Infolabs Ltd
Espire leverages enterprise-level automation solutions like genAI, LowCode Platforms, and DevOps to streamline tasks including Virtual-Assistants that drive digital transformation. Crucial to remain competitive, foster innovation, and deliver user experiences. These solutions empower, navigate digital landscape, ensuring they remain agile and responsive to evolving market demands, enhancing overall customer satisfaction.
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GEOFF SMITH ASSOCIATES LIMITED
GSA's Cloud Criminal Justice Suite provides a complete range of products which can be bought individually or in combination to enable organisations to professionally manage and demonstrate integrity within a Judicial setting including : Custody, Warrants, Property, Collisions, Conviction Checking, Court, Tribunal ,Crime Recording ,Probation , Prisoner / Subject Management.
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EBO.AI (UK) LTD
EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation.
It is based on three digital pillars:
- Automated waiting list validation
- Two-way conversation-based Patient Initiated Follow-ups (PIFU).
- Smart rebooking of cancelled slots
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SOFTCAT PLC
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.
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APTO SOLUTIONS LIMITED
The On-Boarding, iapply and Enrolment Platform is a digital SaaS platform. It allows individuals, organisations and businesses to engage digitally with Government for all types of services grants, accreditations, schemes, permits and licences. It will allow easy bespoke end to end processing and correspondence to deliver crucial Government services.
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Fusion Business Solutions (UK) Limited
BMC Helix Helix Portfolio Management contains Idea Management, Portfolio Management, Demand Management and Agile Project Management for all Helix ITSM Users. Note customers must have purchased BMC Helix ITSM and BMC Helix Platform. Fusion GBS is an Elite Partner of BMC.
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GLOBANT UK LIMITED
We are the platform that accelerates the development of private and future-proof AI solutions while connecting companies to all LLMs in a monitored and cost-effective way.
AI solutions built with GeneXus Enterprise AI are LLM-agnostic, guarantee the security and privacy of your data, and provide observability over costs and interactions.
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Dun & Bradstreet Ltd
D&B Connect streamlines data management, matching and validating data. Create a single source of truth for business data across applications such as suppliers and internal records within a CRM e.g., Salesforce, MDM, ERP and AP platforms, leverage the Master Data capabilities utilising the D&B DUNS Number, via D&B Data Cloud.
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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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TRIBUSIT LIMITED
We can fully manage your Atlassian licensing - purchase, renew, or upgrade your Atlassian Jira Software, Jira Service Management, or Confluence licences with TribusIT, your dedicated Atlassian Licence Specialist.
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KTSL Limited
AI-Powered Service Management platform with low-code/no-code capabilities, which enables IT teams to enhance their ITIL processes and provide Business workflow applications to the rest of the organisation on the same platform. Servicely delivers on-demand intelligent service management automation and orchestration to digitise service-based workflows and tasks.
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ARCUS GLOBAL LIMITED
Arcus Planning, built on the Salesforce platform, aids Local Authorities to manage activities within the Planning Service: Applications, Notifications, Enforcements, Appeals, Listed Buildings, Heritage Assets, Tree Preservation Orders, Obligations. It offers a full end-to-end digital solution for all of these areas from submissions, through validation, consultation, publishing and collaboration.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Appian Software Switzerland LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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DLT APPS LIMITED
Qkvin's digital identity empowers organisations to revolutionise how customers interact, ensuring safety and security—every customer you onboard successfully are assigned a digital identity after successful verification.
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ROUTEWARE LIMITED
Routeware Elements is an integrated waste management software solution that provides customer service and account management, route management, invoicing and payments, inventory management, driver app, operations, and reporting.
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Freshworks Inc.
Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
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FUJITSU SERVICES LIMITED
ServiceNow is a leading cloud-based (SaaS) platform that delivers an omni-channel, consumer-like experience for both employees and customers through a single platform with custom digital, automated workflows. ServiceNow Platform, Servicenow licences and Licensing to be provided.
Full implementation and ongoing support available.
ServiceNow Licence
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Dentsu UK Limited
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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INVESTMENT SOLVER LIMITED
The Inbest Benefits Calculator is an all-in-one support portal offering access to national benefits, social tariffs, retrofitting grants, and local support schemes. Local Authorities use our benefits calculator to improve Welfare Service Delivery, launch Benefits take-up campaigns, and Increase the reach of Local Grants and Support Services.
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Clarity Tech Ltd
Our expertise includes Dynamic CRM. Our service include: Dynamic CRM, Office 365, Web portal, SharePoint and Dynamic CRM strategy, implementation, development, training, mentoring, migration and support. One of our large scale Sharepoint product is developed for NHS Foundation Trust Hospital. This product provides critical information to over 4000 users.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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UPLAND SOFTWARE UK LIMITED
InGenius delivers one simple integration that supports complex contact center workflows bringing data from telephony systems into your CRM which allows you to:
• Help employees be efficient at the office or from home
• Seamlessly shift from on-premise to cloud-based PBX
• Unlock business insights with detailed call analytics
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).