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PCI-PAL (U.K.) LIMITED
PCI Pal® IVR Payments enables customers to make payments 24/7 without speaking with an agent or accessing a website. Payments are handled within PCI Pal’s secure cloud and can be integrated with an existing IVR platform ensuring that payments are managed within a fully PCI DSS compliant solution.
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BUSINESS SYSTEMS (U.K.) LIMITED
Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, recording, reporting, and real-time analytics
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NETWORK 2 SUPPLIES LIMITED
N2S are specialists in large scale multi-site ICT installations, including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.
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SMART IMPACT LIMITED
smartmembership is a suite of apps built on Microsoft Power Platform that extends Dynamics 365 for professional membership organisations such as chartered institutes, royal colleges, trade associations, trade unions, and regulators. Our platform supports membership management and finance, events and conferences, qualifications, CPD, and self-service using industry-standard content management systems.
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ICS.AI LTD
The SMART Student Recruitment Assistant is a university-specific, AI-driven platform designed to enhance student recruitment and enrolment. It offers personalized, 24/7 engagement, optimising responses to inquiries both domestically and internationally. This not only improves recruitment numbers but also boosts revenue through increased enrolments.
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BOOMERANG I-COMMS LTD
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Customer service feedback solution with the ability to dynamically triage customer responses through an engagement tree, automatically passing each customer service reply to the relevant option, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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VERINT SYSTEMS UK LIMITED
Verint delivers market-leading solutions that help address the challenges of customer engagement. Verint Messaging powers digital customer service with a seamless, integrated solution for both AI -driven bots and human agent-based customer engagement. Providing a digital CRM platform for messaging channels like Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, Instagram,
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KICK ICT GROUP LIMITED
We offer UK business telephone systems that will improve your business communications, including set up of telecom systems, VoIP, business landlines and call recording solutions from vendors including 3CX, Horizon, Avaya and Microsoft Teams Phone.
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APTVISION LIMITED
An online portal for clinicians with functionalities to schedule appointments and manage their referrals. Can be integrated into in-place patient management platforms to allow scheduling and making referrals, or used in conjunction with the Aptvision RIS.
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Intercity Technology Limited
Intercity’s Contact Centre platform enables efficient customer engagement and support. It offers omnichannel communication (voice, chat, email), call routing, IVR, analytics, and CRM integration. Improving customer service, agent productivity, and scalability while reducing infrastructure costs. Ideal for businesses seeking flexible and modern customer interaction solutions
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Digital Space Managed Services Ltd
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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FLYFORM LTD
ServiceNow implementation and software.
A portfolio of robust cloud-based applications that automate and manage enterprise services providing a complete ServiceNow ITSM solution. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, one data model, delivering easy, automated upgrades.
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BRITANNIC TECHNOLOGIES LIMITED
Cloud Firewall technology auto-mutes calls when rfc2833 compliant DTMF is detected to securely capture payment card details during a live call when speaking with an agent and de-scopes the telephony environment from PCI DSS for payments. This certified PCI DSS Level 1 solution enables call recording compliance and IVR integration.
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NEO TECHNOLOGY LIMITED
Neo Technology's Supplier Management Solution offers features such as work order management, real-time updates, communication tools, scheduling system, document management, and performance analytics to streamline operations, optimise costs, improve communication, and enable data-driven decision making.
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management in all sectors with a class-leading hosting service to improve efficiency and effectiveness of maintenance and facilities management operations.
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Devyce
Devyce is a smarter cloud-based VoIP service. With mobile and desktop apps, the phone system works from anywhere and allows your staff to work as well at home as in the office. AI-assisted features help improve productivity and record-keeping.
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VERINT SYSTEMS UK LIMITED
Verint Speech Analytics can transcribe and analyse 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyses words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. We support over 50 languages and dialects.
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VALIANTYS LIMITED
Valiantys are Atlassian's Partner of the Year 2021 for Enterprises. Covid-19 profoundly affected the ways in which companies operate. As a result, managers need to find better ways to keep track and cope. Jira Service Management empowers teams to respond and deliver service value fast in changing times.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form
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COMPUTACENTER (UK) LIMITED
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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VERINT SYSTEMS UK LIMITED
Verint Application Visualizer ™ is an innovative, cloud-based, desktop analytics solution that provides contact center leadership and staff with visibility into employee desktop activity. Its rapid deployment model means that in a matter of weeks, you can have real-time, objective data to help manage and provide feedback
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ZENZERO SOLUTIONS LIMITED
Cloud based Voice services (VOIP) to deliver voice connectivity to users, allowing them to make and recieve phone calls to a centralised, hosted voice environment.
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MELISSA DATA LTD.
20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; formatting errors that don’t conform to postal regulations. Melissa Global Address verifies addresses for UK and 240+ countries in real-time, at point of entry or in batch, to ensure only valid addresses are captured
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Puzzel Limited
Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. We support over 60 languages and dialects.
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SUNRISE SOFTWARE LIMITED
Sunrise IT Service Management (ITSM) Healthcare is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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TEAM
TEAM Sigma Software as a Service. Sigma Sustainability and Energy Management software enables recording of utility bills (EDI/paper), meter, waste and transport data plus related building data to validate bills, analyse and report on costs, consumption and emissions from individual meters to entire estates. Provides advanced and flexible reporting capabilities.