Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Charity and Not for Profit on Dynamics 365

    Formus Professional Software

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Aspyre

    Mosaique Limited

    Aspyre is a cloud-based, portfolio, programme, project & PMO management software tool with a proven track-record of: increasing the visibility of your portfolio of programmes and projects; ensuring consistent, standardised and real-time reporting; achieving significant financial savings; enabling seamless, collaborative working with external organisations; promoting innovation by capturing ideas.

  • MLL Contact Centre as a Service

    MLL Telecom Ltd.

    MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.

  • Infopad - Sales Quickstarter for Dynamics 365 CRM

    INFOPAD LTD

    InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.

  • Zoho Assist: Remote support software for efficient, secure assistance.

    Zoho Corporation Limited

    Zoho Assist is a secure cloud-based remote support and remote access software to deliver customer support experiences. Establish secure, web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers easily.

  • SMS API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Atlassian Platinum Solution Partner

    SPECTRUM GROUPE LIMITED

    Spectrum provide consultancy, training, support, hosting, licence management and marketplace apps for all Atlassian products in JIRA, Confluence, JIRA Service Management, Opsgenie, Bitbucket, Trello and Bamboo.

  • Pegasystems Cloud Software - Process Mining

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Process Mining is a key part of the platform.

  • Online Questionnaires, Forms and Surveys

    Blackthorn GRC Limited

    Blackthorn's Questionnaires, Forms and Surveys tool provides enterprise level capability for data capture and management, whether orchestrated using online questionnaires, more traditional web forms, or a combination of both. Support extends beyond simply the design and creation of questionnaires and covers the full survey life-cycle. UK hosted, up to OFFICIAL.

  • Salesforce Hyperforce Lightning Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHX2024GC14

  • Microsoft Dynamics 365 for Housing

    CEOX SERVICES LTD

    Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

  • Insight - Salesforce Hyperforce Lightning Service Cloud

    INSIGHT DIRECT (UK) LTD

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14

  • Enterprise Resource Planning

    Epaccsys Limited

    Enterprise Resource Planning systems provider Epaccsys have been supplying Enterprise Resource Planning systems and Enterprise Resource Planning solutions for over 15 years with Epicor Enterprise Resource Planning software. The full suite of Enterprise Resource Planning modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management ERP.

  • Microsoft Dynamics 365 / D365 Customer Service

    KERV DIGITAL LIMITED

    Use Dynamics Customer Service to provide personalised service to customers in any channel. Customer service teams can use a single unified view of data when managing cases, access a centralised knowledgebase for support information. Use insights to monitor performance metrics to make informed decisions based on trends / activities.

  • Inventory Management

    Epaccsys Limited

    Inventory Management software provider Epaccsys have been supplying Inventory Management software and Inventory Management solutions for over 15 years with Epicor ERP software. Alongside the Inventory Management solution sits a full suite of Enterprise Resource Planning modules including Financial, Distribution, Supply Chain Management and Project Management.

  • Salesforce Lightning CRM Cloud

    XMA LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14

  • Broadcast messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SMS Connector

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custome Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Neo Technology Conversational AI Chatbot Tool

    NEO TECHNOLOGY LIMITED

    Neo Technology's Conversational AI Chatbot Tool enhances websites by engaging with users before human intervention. Intelligent and multilingual, it guides users through a series of questions to provide relevant information. If needed, it seamlessly transfers control to human agents for further assistance.

  • Session Initiation Protocol (SIP) Telephony

    GAMMA NETWORK SOLUTIONS LIMITED

    SIP Trunking directly provided by Gamma, the UK’s market leader for SIP Trunks. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.

  • Microsoft Dynamics365 CRM Cloud Advisory Services with Cloud Implementation/Testing/Roll out/Support

    INFOSYS LIMITED

    Infosys’ Microsoft Dynamics 365 CRM services: End-to-end services for cloud readiness assessment, fit-gap analysis, integration, and optimisation services for Microsoft D365 cloud implementation. We implement all the modules of D365 CRM, including Sales, Customer Insights, Customer Service, Field Service and Project Operations. We also provide warranty/hyper care post go-live.

  • Buzzeasy Omnichannel Contact Centre

    Geomant

    Buzzeasy is an all in one collaboration and customer engagement platform Buzzeasy provides a feature-rich omnichannel environment that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and applications.

  • Coroner Case Management

    Blackthorn GRC Limited

    Our Coroner Case Management solution helps coordinate the many facets of an investigation into unnatural or violent death. It enables collaboration allowing bereaved families, healthcare professionals, the police, registrars, pathologists and other interested parties. UK hosted, on fully resilient infrastructure providing protection up to OFFICIAL.

  • Robotic Process Automation (RPA)

    UST GLOBAL PRIVATE LIMITED

    UST provides RPA reselling and managed services like process automation feasibility analysis, design, development/ implementation and production support for multiple RPA tools like UiPath, Automation Anywhere, Blue Prism and Power Automate

  • Salesforce Sales Cloud

    ARCUS GLOBAL LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCA2024GC14

  • Remote Visual Assistance

    Hostcomm Limited

    Remote visual assistance enables experts to guide and support users through complex tasks from a distance. Using live video streaming, augmented reality, and real-time collaboration tools, remote specialists can see the user's environment, provide step-by-step instructions, and annotate the user's view to resolve issues efficiently without being physically present.

  • Insight - Salesforce Add-ons

    INSIGHT DIRECT (UK) LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCI2024GC14

  • Business Solutions

    Epaccsys Limited

    Business solutions provider Epaccsys have been supplying Business solutions for over 15 years with Epicor Business solutions software. The full suite of Business solutions modules available can be extended to include Distribution ERP, Supply Chain Management ERP and Project Management ERP.

  • FourNet (4net) WebEx Cloud Contact Centre

    4net Technologies Ltd

    FourNet offers omni-channel contact centre services from a native cloud contact centre solution, with a world class, expert implementation and support. It combines the AI-powered, collaborative WebEx Contact Centre platform with strategic, expert consultation and flexible levels of service from a Gold Certified Cisco Master Collaboration Partner.

  • Salesforce Lightning Service Cloud

    ARCUS GLOBAL LIMITED

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCA2024GC14