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PHOENIX SOFTWARE LIMITED
The SMART AI IT Helpdesk Assistant uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs. Human Parity AI let’s user log tickets, check for updates and order equipment via natural language and chat. No training needed and simplifies self-service support issues.
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DATASUMI LTD
Our platform provides a state-of-the-art method for data visualisation tools and insights utilising Generative AI. We leverage a sophisticated AI-powered visualisation tool so your organisation can effectively interpret complex data sets, revealing hidden patterns, trends, and relationships.
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Content Guru Ltd (Redwood Technologies)
Content Guru provides an Omni-Channel Cloud Contact Centre solution, known as storm®.
storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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INTUITY COMMUNICATIONS LIMITED
Elevate provides UCaaS, CCaaS and CPaaS services from VOIP telephony , through text, voice and video media support up-to full contact centre . Intermedia’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Total Enterprise Solutions
Microsoft Gold Partner deployment and license management of Microsoft Dynamics D365 Customer Relationship Management (CRM) capability, helping organisations to engage more effectively with their stakeholders creating targeted and insight driven communications, delivering more productive relationships, and improving oversight and automation of operational processes that deliver service efficiency and effectiveness gains.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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NICE SYSTEMS UK LIMITED
NICE Nexidia provides customer interaction analytics that will accurately search, identify, provide insight from audio, chat, e-mail, social and text interactions. The solution offers common metrics and soft skills behaviour analysis in a single interface that enables users to seamlessly organise, analyse and operationalise this data.
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CLOUDSOURCE LTD
"A purpose-built Regulatory Case Management system, built on best-in-class, Microsoft Dynamics 365 Cloud Technology.
The solution empowers Case Workers through data-driven business process automation, real-time analytics and a self-serve citizen portal.
CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services."
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1 Cloud Consultants
Zoho One is an online (SaaS) suite of applications that you can become the operating system of your business. It includes CRM, Service Desk, Project Management, Online Meeting Software, Marketing Tools, Office Suite, Email, Cloud Storage, Finance Tools, HR Tools and more.
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Levett Consultancy Ltd
Google Meet Hardware and licenses provides Education and Business organisations with Fast, effective, easy video meetings for all your rooms and spaces. Its curated set of components work together end-to-end to make engaging HD meetings or training/lessons affordable and headache-free for all organisations big or small.
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GCI NETWORK SOLUTIONS LIMITED
Alcatel Rainbow HUB UC is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers.
Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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CADENT ANALYTICS LIMITED
The Galvia Student Engagement Platform enhances higher education by leveraging conversational AI and data intelligence. Engage: A multi-platform, multi-lingual AI chatbot engages students with 24/7 access. Understand: Delivers reliable insights with query analytics, on-demand surveys, and sentiment analysis. Support: Triages and connects students with timely and applicable student services.
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Amazon Web Services EMEA Sarl, UK Branch
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Contact Centre operations are a key use-case of the platform.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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INSIGHT DIRECT (UK) LTD
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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SOFTCAT PLC
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14
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ICS.AI LTD
Enhance the student experience with the SMART: AI Student Services Assistant, a comprehensive AI-powered platform designed to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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CDW LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony X1, through text, voice and video media support up-to full contact centre X8. 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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CEOX SERVICES LTD
Ceox’s Book a Desk Space App on Microsoft’s Power Platform enables individuals, and teams, to view available office space and book desks for themselves and colleagues - any device, anywhere.
App includes meetings rooms and parking. Making use of PowerApps, with Teams integration, it is a solution for space management.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Infinity Group
Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.
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SKYFLO DIGITAL LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Business Systems (UK) Ltd
Calabrio Cloud Contact Centre Workforce Management Solutions from Business Systems is a unified suite - including call recording, quality management, workforce optimisation, multichannel analytics and advanced reporting.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.
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Digital Space Cloud Services Limited
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.